Frequently Asked Questions

Category » Keyboards

There were 16 articles found in this category:

1. Can you use the Zboard Gaming Keyboard with the Fang Gamepad?
   You are able to use both on the same computer using the current Z Engine software.
2. What should I do if I get the error: "Z Engine has stopped working"?
   This error is caused by a conflict between Microsoft .NET Framework 3.5 SP1 and the previous version of the Z Engine. You can resolve this issue by updating to the latest Z Engine. Here is how: Make sure you have administrative rights to your computer. Please make sure your device is connect ...
3. What is anti-ghosting technology on a keyboard?
   Keyboard ghosting is when a single keystroke or several keystrokes are "lost" due to the inability of a keyboard to process simultaneous signals that come natural to many gamers. The SteelSeries 6Gv2 and 7G keyboard support as many simultaneous key presses as there are keys on the keyboard due ...
4. What is the difference between the 6Gv2 and 7G keyboards?
   The SteelSeries 6Gv2 is modeled after the award winning SteelSeries 7G keyboard. It is a lower priced mechanical keyboard compared to the 7G, but still offers the “anti-ghosting” features that defines the G series. The SteelSeries 6Gv2 features both PS/2 and gold-plated USB connector ...
5. What makes the MMO Gaming Keyset special?
   SteelSeries has designed the MMO keyset to provide the ultimate experience for all MMO players from the casual to the hardcore! Key Features: -In addition to each and every key being fully customizable, the gaming portion of the keyset provides all of your staple in-game movement, chat, and uti ...
6. Whats the difference between the MMO Gaming Keyset and Standard Keyset?
   MMO games are designed to provide an entirely immersive user experience unlike any other in gaming. To achieve this awesome environment, there are countless commands and actions that the user can make use of to make his or her adventures that much more memorable and rewarding. The MMO keyset ha ...
7. What is the difference between the SteelSeries Zboard and the SteelSeries Shift?
   Although the concept is the same, the SteelSeries Shift is superior in every way, shape, and form to the original ZBoard. On the hardware level we built the SteelSeries Shift from the ground up to ensure the signature durability and sturdiness that is worthy of the SteelSeries brand. This is onl ...
8. How can I customize the keys on my SteelSeries Shift keyset?
   Using the brand new SteelSeries Engine, you have the capability to customize your keys in various methods. We’ve given you the capability for ultimate power and control, while also providing a user-friendly interface in which you can simply drag and drop keys & commands. Each and every ke ...
9. My keyset is not being recognized in SteelSeries Engine, how can I fix it?
   First, please make sure of two things: a. You are not using a PS2 model Zboard. The PS2 model is not compatible with SteelSeries Engine, nor Windows 7. b. The keyset in question is on our compatibility list (see below) -ZBOARD SteelSeries Engine compatibility list -SHIFT SteelSeries En ...
10. How do I uninstall the Z Engine?
    1) Go to Start -> Control Panel -> Icon View -> Programs & Features (Add/remove programs on Windows XP) 2) Find the Z-Engine program in the list and select 'Uninstall' 3) If there is a problem, you may need to close the software first. If this does not happen automatically, press ctrl-a ...
11. My Z Engine system tray icon stays yellow/red.
    1. Check that the Zboard is properly attached to a USB port on the PC. 2. Ensure you are not using any intermediate devices between your Zboard and your PC such as PS/2>USB converter and vice versa, KVM or other PC switch, cable extension cord, and so on. Attach the Zboard cable directly ...
12. Why is the device I connected to the USB port on my Zboard not working?
    Your Zboard is equipped with 2 USB 1.1 (Bus powered) connectors. This hub supports low voltage devices (up to 100mA) such as mouse, joystick and so on. Plugging in high voltage devices (Such as Video Camera or Scanner) will result in a Windows message such as "The (name of device here) is conne ...
13. What are the 5 lights (LEDs) on the right side of the SteelSeries Merc do?
    The 5 LED lights on the keyboard are (from left to right): - Enabled (LED) - Represents when the selected Mod file is the active/running application. - Action (LED) - A multipurpose LED used to represent various features such as: key layers, in-game features, etc... - Num (LED) - Used to rep ...
14. After waking my computer up from hibernation, some of my keys don't work properly.
    This issue is resolved in version 2.2.0.XX (and later) of the Z Engine software. Please check our download section for the latest version.
15. Using keys on my zboard or merc causes other utlities or hotkeys to open. How do I prevent this?
    First, make sure that you have the correct software version. The Merc and Merc Stealth software versions are different and may cause erratic behavior if installed with the incorrect product. You can make sure you have the correct software and download the latest version here: www.steelser ...
16. My ZEngine crashes after I've installed Service Pack 1 for Windows 7, how can I fix it?
    We've released a new version of the ZEngine which resolves compatibility issues with Windows 7 Service Pack 1. Please take the following steps to uninstall your ZEngine first. Please note that step #3 may not apply if the ZEngine crashes to begin with. 1) Go to c:/program files(x86)/ideazon/Zen ...