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Customer Feedback for MerchMo

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Feedback forums

  • Do we not have a size you would like to purchase? Let us know here.

    175 ideas

  • Have a product idea for one of our stores? Let us know here!

    74 ideas

  • Have an idea for a site improvement? We'd love to hear it.

    42 ideas

  • Have some general input?

    66 ideas

Recently updated ideas

  • Lanyards

    completed Updated 06/29/12 · Have a product idea for one of our stores? Let us know here!

  • How about TWLOHA sweatpants?

    completed Updated 11/15/13 · Do we not have a size you would like to purchase? Let us know here.

  • PLEASE PLEASE PLEASE PLEASE re-stock the Four Year Strong Anchor's Away Zip-Up Hoodie in a Large!!!!!

    completed Updated 12/13/13 · Do we not have a size you would like to purchase? Let us know here.

Knowledge Base

  1. TWLOHA Free Shipping Questions 

    1. When does the free shipping promo end?
    2. Where do I enter my promo code?
    3. Will the free shipping promo code apply to International orders?
  2. General Questions 

    1. I don't have a credit card, is there another way I can order?
    2. I don't recognize this charge by MerchMo, who are you?
    3. I ordered the wrong merch, what should I do?
    4. I'm trying to order with a Gift Card and it's not working, what should I do?
    5. Last Call Ball Merch/Refund
    8 articles 
  3. Order Help 

    1. I accidentally ordered an extra item, how do I get rid of it?
    2. I need to change an item in my order, how do I do that?
    3. If I place an order for a Membership combo, can I use the free shipping promo?
    4. The item in my shopping cart has an N/A next to it. What does that mean?
    5. What is my security code?
    6 articles 
  4. Shipping Questions 

    1. How much does International shipping cost?
    2. I ordered with USPS International shipping, how long will my order take to reach me?
    3. I ordered with USPS Priority shipping, how long will my order take to reach me?
    4. If order with FedEx, when will my order arrive?
  5. Back Order Questions 

    1. I ordered a back ordered item as well as an in stock item. Will I have to wait for the back ordered item to be available before receiving the in stock items in my order?
    2. I want to order an item, but it is listed as back order only. What does that mean?
  6. All articles 

    1. I accidentally ordered an extra item, how do I get rid of it?
    2. I don't have a credit card, is there another way I can order?
    3. I ordered a back ordered item as well as an in stock item. Will I have to wait for the back ordered item to be available before receiving the in stock items in my order?
    4. When does the free shipping promo end?
    5. Washington Meet and Greet Important Info
    25 articles 

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    Feedback and Knowledge Base

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    • Give feedback

      • Do we not have a size you would like to purchase? Let us know here.  175 ideas
      • Have a product idea for one of our stores? Let us know here! 74 ideas
      • Have an idea for a site improvement? We'd love to hear it.  42 ideas
      • Have some general input? 66 ideas
    • Knowledge Base

      • TWLOHA Free Shipping Questions 3 articles
      • General Questions 8 articles
      • Order Help 6 articles
      • Shipping Questions 4 articles
      • Back Order Questions 2 articles
      • All articles
    • MerchMo

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