Social Customer Service [infographic]
July 9, 2012 | by Diego Martinez-Moncada | Social Media
a new infographic every day
- Home
- About
- Contact
- Sitemap
- Categories
- Animals
- Business
- Contests
- Crime
- eCommerce
- Education
- Entertainment
- Environmental
- Finance
- Food
- Funny
- Gaming
- Government
- Health
- Holiday
- Internet
- Lifestyle
- Marketing
- Mind-Blowing
- Movies
- Music
- Politics
- Recreation
- Retail
- Social Media
- Sports
- Tech
- Travel
- Uncategorized
It’s seems like theses days you are more likely to see a commercial saying “like us on Facebook”than not. Brand involvement has always been the name of the game but today’s technologies allow us to be more involved than ever. Theoretically you can talk directly to Oreo or Coke by posting on their Facebook walls. So why is this so important? When you have customers interacting with your product even when they are not using it you have created a customer base more loyal than others.
Social media has allowed companies to become more responsive than ever before. Today’s infographic Social Customer Service: The Next Competitive Battleground shows us that companies are responding quicker than ever to their customers complaints. In fact about 84% of social media use is geared towards improving customer service. [via]
Share This Infographic
Get Free Infographics Delivered to your Inbox
|
SUBSCRIBE BY RSS
|
Pingback: Social Customer Service [infographic] - The World of Infographics
Pingback: Social Customer Service [infographic] « David Wu
Pingback: Social Customer Service [infographic] « David Wu
Great infographic! Customer service is a large part of our social media strategy–we don’t see how it couldn’t be!
Pingback: Just Ignore Them and Maybe They Will Go Away » The Richland Group
Pingback: Online Self Service, Social & Chat Support to Grow By 53% in 2012 | IntelliResponse Systems Inc.
Pingback: Is Your Customer Service Social Media Ready? - GoSocialDetroit.com | GoSocialDetroit.com
Loving the Infographic!
I’d like
to add… companies that have wholly-owned online social communities can turn
that customer interaction into improved relationship by encouraging deeper
engagement through the community. It’s a brilliant way to establish closer
relationships, which in turn can help turn loyal customers into real brand
advocates.
Elena Savvides
@TelligentEMEA
Pingback: 8 Factors / Blog
Pingback: Weekly Roundup: 8 Infographics for Small Business Owners | 8factors
Pingback: Sacramento Design Network Blog » Why you need a social customer service program
Pingback: Weekly Roundup: 8 Infographics for Small Business Owners
Pingback: 3 Tips for Improving Your Conversion Page Content
Pingback: Social media hiring: Need a Guru or just a Professional?
Pingback: Social Automation Software
Pingback: The Most Effective Way To Increase Customer Satisfaction & Loyalty Is By Investing In Your Staff! | Maki Hospitality
Pingback: The Most Efficient Way To Increase Customer Satisfaction & Loyalty Is By Investing In Your Staff! | Maki Hospitality
Pingback: The Most Efficient Way To Increase Guest Loyalty Is By Investing In Your Staff! | Maki Hospitality
Pingback: Selling on Social: Are You Influential on The Right Networks? | Business.com Blog
Pingback: 5 Steps to Follow Up After a Negative Customer Interaction « The FleetMatics Tracker The FleetMatics Tracker
Pingback: 3 Places Your Customer Experience is Lacking - AllBusiness Experts
Pingback: Is Your Customer Service Prioritizing Lifetime Customer Value? - Ambs Call Center
Pingback: 5 Social Media Mistakes to Avoid at All Costs | DreamGrow Social Media
Pingback: Top VOIP App Features for Talking with Customers | CheapVOIPs.net
Pingback: Top VOIP App Features for Talking with Customers – Resource Nation (blog) | Cheap VOIP Calls Globally !
Pingback: Customer Service…does it really matter…is it really worth investing in?.. | blog@infinitetraining
Pingback: Does customer service really matter? is it really worth investing in?…. | Yorkshire Trainers Association
Pingback: Lower Call Center Costs with the Right Metrics | Business.com Blog
Pingback: ???????? ?????? ?? Call Center ? ???????????? ??????????? | ????????????? ????????? "????????? ???????"
Pingback: ??????? ?? ??????????: ?? ??????????? ?? ?????? ?????? | ????????????? ????????? "????????? ???????"
Pingback: Infographic Friday: Social Customer Service - The Brand Gal
Yup good or poor customer service does far more than any social network will ever do.