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Knowledge Base

Hello, Community Connection Users,

Your updated Community Connection support site will go live on Monday November 17th.
Besides the features you've come to rely on in the past, look for:

Customer views into Cases
Customer-only Knowledge Base access
Integrated Customer Service (Orders, Billing) and Technical Support access

Here are two pages from the upcoming release:

Welcome page with FAQs
Community Connection home page

Thank you! We look forward to your feedback

Search for Answers

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What is a School Code?

Note: If you are a Pearson SuccessNet user, you no longer need Access Codes to register.

Use School Codes to register or add your content to your classes.

For more information visit this page.

System Requirements

Need information about System Requirements? Reviewing these are the first steps in troubleshooting your technical issues.

How-To / Step Sets

Visit our collections of Step Sets for our most popular products.

Click here to get started.

Pearson Realize

New to Pearson Realize?
Learn about the new platform
products and support options.

Student Information Systems

Customers implementing a Student Information Systems with our Curriculum systems should view our available support.

Email Support

Select your product from our available support forms below. We strive to reply to all email requests within 48 hours Monday - Friday.

Phone Support

Select your product from our supported platforms and products below. Information will appear according to you selection.

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Technical Support

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Technical Support Chat is available.
Chat Hours are: Monday - Friday 8am to 8pm EST

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