Terms of agreement
On this page you will find links to the terms and conditions of some of our main services for business use. To make them easier to find we have grouped them together under headings such as Lines, Broadband and Mobile.
Please note that these conditions often cover more than one service and that supplementary terms and conditions may be found within the BT Price List. You can also view any new or amended terms that will come into effect shortly including those that have been notified to Ofcom.
In the BT Price List you can also view any new or amended terms that will come into effect shortly.
BT Sport
See all the sports terms by following this link.
- Agreement for BT Sport - Commercial Premises (Single Premises).
- Agreement for BT Sport - Group Commercial Premises (Multiple Premises).
Lines
See all the lines terms by following this link.
- BT Business Services – Embark & Featureline Corporate
- BT Business Services – (Telephone Service – Phone Calls and Lines), ISDN, Featureline, Featureline Compact
- Customer Service Compensation Scheme – Business PSTN, ISDN, Featureline, Featureline Compact
Calls and/or Lines Packages
click on this heading for more information
- BT Access Credit Scheme
- BT Accumulate
- BT Business Complete
- BT Business eSaver – Broadband, Calls and Lines (Please note that this is a legacy pricing package that is no longer available) (97KB, PDF)
- BT Business Flex
- BT Business Line Reward
- BT Business One Plan/Plus/Traditional
- BT Business Plan (Customer Based), (Site Based), CR and Lite
- BT Business Reward
- BT Customer Commitment
- BT Exchange Line Credit Scheme
- BT Premier Value
IP Communications
click on this heading for more information
Broadband and Internet Services
click on this heading for more information
Special Offers
- BT Business Infinity Special Offer - £5 Discount Offer
- BT Business: Try Fibre – You’ll Love It!
- 6 Months Free to Customers joining BT with MAC Code
- BT Business 6 Months Rental Free Broadband
- BT Business Online Start-Up Package
- BT Business 3 months free offer - Offer ended 4th March 2014
BT Business Broadband
- The following terms and conditions apply to customers ordering BT Business Broadband products on or after 15th September 2014.
- Conditions for BT Business Services (243KB, PDF)
- Service Schedule for BT Business Broadband (275KB, PDF)
- Charges Schedule for BT Business Broadband (272KB, PDF)
- Customer Service Compensation Scheme (248KB, PDF)
BT Business Total Broadband products
- BT Business Total Broadband products are not available for new supply from 15 September 2014. The following terms and conditions apply to BT Business Total Broadband products (“legacy broadband products”) (as set out in the terms and conditions) ordered on or before 14 September 2014.
- Conditions for BT Business Services (243KB, PDF)
- Service Schedule for BT Business Broadband Access Service (253KB, PDF)
- Charges Schedule for BT Business Broadband Access Service (200KB, PDF) .
- Charges Schedule for Legacy BT Business Broadband Access Services (394KB, PDF) BT Business Broadband Access Service also apply.
- Customer Service Compensation Scheme (269KB, PDF) - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010.
Once you have opened a document press Ctrl + P to print it out
- Traffic management (368KB, PDF)
- Acceptable use policy
BTnet Leased Line
- Conditions and Service Schedule for BTnet (also marketed as Internet Connect UK) (PDF)
- Service Level Agreement for BTnet (also marketed as Internet Connect UK) (PDF)
- Once you have opened a document press Ctrl + P to print it out
BT Business Broadband Advanced Service – no longer available for new supply
- Conditions for BT Business Broadband Advanced Service (52KB, PDF)
- Service Schedule for BT Business Broadband Advanced Service (37KB, PDF)
- Service Guarantee for BT Business Broadband Advanced Service (21KB, PDF)
Email
- BT Business Email
- Business Email Lite powered by Microsoft ®Office 365
- BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365
- Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT
Voice services
- 0800/0844 number rental is subject to BT Inbound Contact UK Conditions
- BT Business Broadband Voice (VoIP)
- BT Business Hosted VoIP (Enhanced Service)
- BT Business Service (BT IP Trunk)
- BT SIP Trunk
Mobile services
click on this heading for more information
- BT One Phone
- BT Office Anywhere
- Mobile Service - Standard Tariffs - applies prior to 15.11.10
- Mobile Service (Business) - Pre 19th May 2014
- Mobile Service (Business) - On or after 19th May 2014
- Mobile Service (Business) – where standard Business Tariffs apply & BT Talk Time Solo - please refer to the terms listed under Mobile Service (Business)
- Mobile Service - Selector (Business)
- Mobile Devices - Conditions of Sale
- Mobile Devices - Conditions of Supply
- Mobile Devices – Conditions for the Provision of Devices for Customer Evaluation
- Mobile Workforce Solutions (previously known as BT Field Force Automation Portfolio)
- Mobile Devices - Service Schedule for Application, Content and Email Management
- PSA compatible Mobile terms and conditions
Domains and Web Hosting
click on this heading for more information
- Online Starter (not available for new supply) (40KB, PDF)
- BT Business Search Marketing Service Schedule (65KB, PDF) -
Conditions for BT Business Services (112KB, PDF) also applies.
- Web Consult & Build Service Schedule (61KB, PDF) -
Conditions for BT Business Services (112KB, PDF) also applies.
- Service Schedule for Starter and Professional Packs (163KB, PDF) -
Conditions for BT Business Services (112KB, PDF) also applies.
- Service Schedule for EasyStoreMaker (100KB, PDF) - Conditions for BT Business Services (112KB, PDF) also applies.
- Domain name Terms & Conditions (126KB, PDF)
- Web Hosting & PC Security Bundle Terms & Conditions
(65KB, PDF)
- Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions (67KB, PDF)
- Service schedule for Internet Services Bundles (88KB, PDF) - Conditions for BT Business Services also applies
- Service Schedule for BT eShop Service - (83KB, PDF) Conditions for BT Business Services (112KB, PDF) also applies
- BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365
- BT WebWorld (99KB, PDF)
- Once you have opened a document press Ctrl + P to print it out
IT Solutions/Support
click on this heading for more information
BT PC Back Up/Security
- Security and BT PC Back Up (320KB, PDF)
IT Support Manager
- BT Business IT Site Manager Subscription Service
- BT Business IT Support Manager pay per use on-site Service
- BT Business IT Support Manager PC Incident Service
- BT Business IT Support Manager PC Subscription Service
- BT Business IT Support Manager Server per incident Service
- BT Business IT Support Manager Server Subscription Service
- BT Business IT Manager On-Site Repair Subscription Service
- Once you have opened a document press Ctrl + P to print it out
ICT
- ICT Partner Solutions
- BT Managed WAN
- BT Secure Contact
IT Services
click on this heading for more information
Orders for IT Services Products and Services
- You will find the terms and conditions for IT Services products and services at www.bt.com/itservices/terms.
If you order IT Services products and services using the BT Order Form (Form AX8330) you are placing your order on BT (British Telecommunications plc, registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000), not IT Services (BT IT Services Limited, 3 Midland Way, Barlborough Links, Barlborough, Chesterfield S43 4XA Registered in England no: 2277581) as set out in the terms.
All other terms and conditions are the same.
Billing and Analysis Services
click on this heading for more information
- BT Billing Analyst
- BT Billing Analyst Elite
- BT Billing Gateway Service
- BT Business Paper-Free Billing (48KB, PDF)
- BT OneBill Online
- My BT Business Account
- Network Call Performance Report
- Once you have opened a document press Ctrl + P to print it out
Other (including Conditions of Sale)
click on this heading for more information
- Analogue Pool Contract
- Analogue Presented MAC Vision Circuits
- Analogue Presented PAL Vision Circuits
- Audio Broadcast Network Services
- BL – Band Relay Service
- Bespoke High Bandwidth Private Service
- BT Broadlook Vision Circuits
- BT Inbound Contact UK Conditions
- BT Chargecard Service
- BT DQC118xxx Service
- BT MediaNet
- BT MediaNet 2000
- BTnet VPN Star
- BT Prime Service
- BT Select Services
- BT Unified Service Management
- BT VoIP Service
- Bureaufax and Telex Bureau Services
- Cardway 2000 Service
- Citysure and Circuitsure
- Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL
- Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV)
- Customer Controlled Services
- Digital Video Broadband (DVB) ASI Non-resilient Service
- Digital Video Broadband (DVB) ASI Resilient Service
- EPS81, EPS82, EPS83, EPS84 and EPS 98 Services
- Facility Line Circuits (1, 3, 5 year Minimum Term contracts only)
- Facility Line Circuits (10 year) Service
- Featurenet Service
- Maintenance of Equipment
- MusicLine 2000 Services
- MusicLine One Service
- Netstream Corporate/Enterprise
- One Cloud iComms
- Private Services
- Sale – BT Conditions of Sale
- Serial Digital Interface (SDI) Access Point
- Serial Digital Interface (SDV) Vision Circuits
- Supply – Financing
- Telephone Service from a BT Payphone
- TimeScale Service
- VoIP Calls Commitment Scheme
NB: If the terms and conditions of a particular service are not listed below contact your usual BT account manager.
Disputes:
As hard as we try, we might not always get it right. Our Customer Complaints Code provides useful information about what you can do if you’re not happy. Our code can be found at www.bt.com/complaintscode, copies are available on request.
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