Bigcommerce on UserVoice

Enter multiple tracking numbers

2015-02-24T19:20:52-05:00

Robert Brown suggested:
It would be extremely helpful to be able to add multiple tracking numbers per order. I have orders that often ship from multiple vendors each having different tracking numbers. Example, I sell cases of chemicals. I may receive an order for 4 cases of chemicals. 1 case might ship from my Ohio vendor, 1 case might ship from my Texas vendor, 2 cases from my Calif vendor. I need to be able to add multiple tracking number for the order so the customer will know when each case is expected to arrive.

Please add support for PayFlow Pro "Hosted Checkout"

2015-02-24T15:31:46-05:00

Rob Holmes suggested:
PayFlow Pro now supports "hosted checkout" with a secure token, however, BC does not currently support that configuration. By using hosted checkout pages with a secure token, the merchant adheres to compliance rules for handling customer data in a secure way: data is stored on PayPal so that it is not exposed to compromise. PayPal strongly recommends that all users of Gateway checkout solutions take advantage of the secure token and the hosted checkout pages. Doing so provides automatic compliance with processing card industry (PCI) standards for protecting cardholder data.

Let me accept Backorders for out of stock items in my store [updated]

2015-02-24T12:57:48-05:00

Backorders - enable the ability to accept an order for a products or options which has reached zero inventory, and then decrement inventory below zero.

Martin Pollmueller said:

Is BC listening? Do they care about their customers and what they have to say? This long silence appears to answer those questions.

Ability to set different retail prices for separate options [updated]

2015-02-24T10:49:37-05:00

As of now, I can set different inventory levels, SKUs, cost prices, and even thumbnails for different options and option combinations. I'd like to have the ability to also set different retail prices so that also changes to reflect any options chosen. I have attached three combined screenshots showing my issue. The retail price does not change while the product price does, making it look like customer's are saving LESS than they actually are.

Martin Ogawa said:

I was hoping this was working now. You need to be able to display the retail price/sales price on a SKU-by-SKU basis. As I mentioned before, the Bulk Edit Import allows you to attempt to import a value in this field, but it will NOT add it to the database. There is also no error generated so you think it's in there. Setting up a different product is not really an option here.

Allow shipping weight AND dimensions (UK Zone - Royal Mail) [updated]

2015-02-24T09:23:52-05:00

• royal mail parcel delivery price isn’t just about weight. the parcel dimension make a big difference e.g. parcel weight of 0-1kg with thickness of 8cm is £3.70; while parcel also weighing 0-1kg but with thickness of 46cm is £6.30. Big commerce platform does not allow me to account for royal mail prices in view of parcel dimensions and I therefore cannot give correct shipping quote (overprice or underpriced shipping)

Scott Parkin said:

Bigcommerce this would really be a good feature to have, not just for Royal Mail but for all couriers. We use Interlink as one of our main couriers. For smaller items we have bags that doesn't matter on the weight but as long as the item fit in the bag it is a set price. It would be helpful if we can set a cost up for the maximum dimensions of the bags.

This also would enable us to enter maximum dimensions for items. IE any item over 100cm excludes certain shipping options for zones.

Image Gallery [updated]

2015-02-24T09:00:40-05:00

An image gallery (for web pages not products) that allows you to enlarge and click through multiple images in a pop up window.

Scott Parkin said:

I managed to do something similar using shadowbox (www.shadowbox-js.com) but would still much rather have something integrated with bigcommerce.

Import Excel file to filling the "Ship by Weight" form [updated]

2015-02-24T08:41:54-05:00

Import Excel file to filling the "Ship by Weight" form That is too much work to input the ship by weight one by one, transport comany change the prices all the time. Please allow us to import the excel file to fill the "ship by weight' form. thanks.

Scott Parkin said:

Yes this would make it a lot easier for BigCommerce customers that have more than one store.

Discount rules by customer groups - very important! [updated]

2015-02-24T04:14:31-05:00

For each Customer Group you should be able to decide if the other discount rules of the store apply simultaneously (as now) or not. Or alternatively, for all the other discounts, be able to set to what customer groups they apply - whichever is easier. For instance, we have set up a customer group for wholesale clients - probably the most common use - but the fact that all store discounts automatically also apply to these clients puts a severe limit on what we can do with the other discounts.

David Thornley said:

Just read the other comments... yes I am on the right page!

Bigcommerce, what are you waiting for? You are loosing to your competitors! This feature is a MUST!

Discount rules by customer groups - very important! [updated]

2015-02-24T04:08:46-05:00

David Thornley said:

I think what Rodrigo is trying to say, is that for the "Marketing" Discount Rules you should be able to specify which Customer Groups they are applicable to.
The "Marketing" Discount Rules have special features that the "Customer Group" Discount Rules do not.

Alternatively, replicate all the features of the "Marketing" Discount Rules with the "Customer Group" Discount Rules.

This is a VERY important feature that must be implemented to be able to market promotions effectively with Bigcommerce.

Email notification for Order Messages [updated]

2015-02-23T17:10:36-05:00

We often miss our order messages as you need to log in to the control panel to view them. These should have email notifications enabled so that we never miss a message.

karen asbeck said:

I just sent a support ticket in for this exact problem, they responded telling me that I needed to get rid of my catch all in my email settings, how is that supposed to fix the issue with messages? I've been going back and forth with this person for 2 days, they obviously don't know what they're talking about. I've asked them to get someone who knows what they're doing and still no answers. Is this problem going to be fixed or what?! It's now February 2015 and still nothing?

Provide the option to have customer discounts and coupon pricing to be based on “retail pricing” [updated]

2015-02-22T20:59:00-05:00

Problem: Most businesses sell to their retail clients using a discount off of retail price formula. Many retailers sell to their end consumers at prices below retail. Using BigCommerce, it is difficult to set pricing to match the typical street price AND to sell direct to retailers/wholesales that operate with a % off retail price discount structure. Solution: Allow pricing in groups to be based off either “price” or “retail price” (a field that already exists) Additionally, in the coupon details, allow the discount % to be applied to either the “price” field as it is now, or off “retail price”. A radial button next to Discount % where one can select “price” or “retail price” would allow us to choice the price calculation model based on customer or coupon type. Benefits: BigCommerce customers will expand their customer base to include distributors, dealers, industry influencers, sponsored athletes by offering them a discount of retail, rather than only being able to provide them a discount off the street price shown on BigCommerce. This will make the percentage look more enticing to the "VIP" customer. With a lower percentage offered due to it being based off "street price" the "VIP" will go to the competitor that has there structure off MSRP, which makes them think they are getting a better deal through them.

David Thornley said:

Also would like ability to restrict a Sale price to certain customer groups (such as Retail only).

Enable Brand Level Discounts for certain Customer Group [updated]

2015-02-22T20:55:06-05:00

Enable Brand Level Discounts for certain Customer Group. At present, Bigcommerce already has Category Level Discount, Product Level Discount and Storewide Discount for certain customer group like 'wholesale', but it does not have Brand Level Discount. We have different markups per brand so a brand level discount is more ideal for us than entire category level discount.

David Thornley said:

We require all "Marketing" Discount Rules to be defined or restricted by Customer Group. Why would I give Trade Customers the same discount as Retail Customers? This option must be introduced to save the heart-ache we have explaining to Trade Customers, NO you can't have that discount. It doesn't really apply to you. The "Customer Group" Discount Rules do not have the features of the "Marketing" Discount Rules, so it is not possible to administer our promotions that way.

Yotpo Reviews - Get their SEO benefits...! [updated]

2015-02-22T12:04:58-05:00

Lots of people use the Yotpo reviews app but curently it is impossible for search engines to crawl / read the reviews content. This is a major SEO problem which can be easily solved... Use the Yotpo API to get the reviews & put them into the HTML so that the search engines can index their content. This will help create 'fresh' and unique content which search engines love and also allow stores using Yotpo (of which there are many on BC) to apply Schema Markup which means that product rating stars could appear in search engine search results increasing clickthrough rates and quite probably sales. BigCommerce: you can find all of the details regarding the Yotpo API and how to pull the reviews down in HTML here: https://support.yotpo.com/hc/en-us/articles/204415043-In-Line-SEO

Henry Maia said:

@Jessica: Sorry to comment this here, but would you please ask your coworkers to reply this "Per-Product Shipping Options". There are 134 comments and the last time someone from Bigcommerce replied was 2013. Thank you!

Per-Product Shipping Options [updated]

2015-02-22T11:53:44-05:00

I need the ability to specify shipping options at the product level because some items can only be shipped using specific methods, shipped in parts or can’t be shipped at all and have to be picked up in store. Shortlist: * Shopper - Sees the actual options for shipping and costs when they place the item in the cart and check out. * Merchant - Can override general shipping methods with other methods that only apply to certain products.

Henry Maia said:

Can someone reply to this? Just say: no we are not doing this now! This looks so unprofessional. All those articles on your blog about how to do this and that, how to convert more, to do better customer service etc. sound BLA BLA BLA!!!!!!!!
This is far from professional!!! Maybe we will just screenshot this and post as comments on the many Bigcommerce reviews across the internet so prospect customers can really see it before they sign up for any bigcommerce's plan.

Drop Shipping Capability [updated]

2015-02-22T11:53:21-05:00

For each product that I sell, I need the ability to add the manufacturer or distributor’s shipping address so that real-time shipping can be calculated, plus automatically send a purchase order via email to the supplier when an order is placed. Shortlist: * Merchant - Can maintain a list of suppliers with shipping and email addresses. * Merchant - Can specify the supplier for each product. * Merchant - Can obtain real-time shipping quotes from the supplier’s shipping address.

Henry Maia said:

Overhaul shipping calculator (heavy, multiple, and oversize boxes) [updated]

2015-02-22T11:51:45-05:00

Shortlist: * Shoppers - no longer need to see "Unfortunately we can't ship to your location" * Shoppers - calculator retrieves and adds price of additional box(es) for each shipping method if weight exceeds the carrier per-box max * Merchant - can override (reduce) per-box weight maximum for each carrier * Merchant - can override per-box dimension maximums (W, H, D) * Merchant - can specify products that must ship in its own separate box * Merchant - can specify maximum product quantity per box (e.g., up to 3 can ship together, 4th rolls over to separate box) * Merchant - can add tare weight for each shipping method for box and padding * Merchant - can customize "Unfortunately we can't ship" error message if/when shipping calculator fails * Merchant - more transparency in dimension & weight calculations (shipping simulator within control panel and/or more details in Store Logs for all live quotes -- total W, H, D dims and total weight) * Merchant - improved dimensional weight logic (logical addition of shopping cart total dimensions AND return quote that is larger of dimensional weight price and dead weight price) * Merchant - integration with an LTL broker * Merchant - shipping price option similar to Amazon/Yahoo stores: BASE + (a unit cost per weight for specified weight range) Inspired by this post and several others like it: forum.bigcommerce.com/f30/heavy-multiple-box-package-shipping-calculations-2223/

Henry Maia said:

Yotpo Reviews - Get their SEO benefits...! [updated]

2015-02-22T11:40:57-05:00

Henry Maia said:

@Jessica: According to Yotpo's support, Bigcommerce's API doesn't allow them to do this.

Please add support for Checkout By Amazon [updated]

2015-02-22T09:48:37-05:00

Please add support for Checkout By Amazon. From Amazon's site ... "Checkout by Amazon is a complete checkout and payments service for e-commerce retailers. Offer Checkout by Amazon to enable millions of Amazon customers to use shipping addresses and payment information in their Amazon.com accounts to buy on your e-commerce or mobile website. Customers complete purchases quickly and conveniently, without ever leaving your website." Other carts like Core Commerce and 3D Cart support CBA. Support for CBA should increase store conversions. Also, since Amazon Product Ads indicate a store's support for CBA, click through on Amazon Product Ads should also increase.

Haiying Hu said:

This is a desperately needed feature as it will greatly improve conversion rate. Currently, when a potential customer starts the checkout process, he/she will have to enter the shipping and billing addresses, payment information etc. With Checkout by Amazon, all the addresses and payment information will be automatically pulled in. On top of that, Checkout by Amazon gives a potential customer more confidence in terms of security (and maybe customer service). All in all, I just cannot imagine that BC has not implemented this feature. This has been the #1 disappointment so far. Please act fast!

Shipping and/or Payment Methods Based On Customer Group [updated]

2015-02-21T18:13:38-05:00

I would like the ability to create different shipping methods per customer group. This way you can give all members of a customer group a flat shipping rate or automatic free shipping on their orders without having to offer those shipping methods to every customer that goes through the checkout process. This is desperately needed for our store and I'm sure others!

David Vincent said:

Any updates on this? Needing this feature ASAP.

Google Trusted Stores [updated]

2015-02-21T04:18:20-05:00

On the 6th November Google Trusted Stores went international. We have a Trusted Stores account, but the BigCommerce integration needs to be updated to allow UK, French & Australian stores. Competitors already have the integration available and it is essential to offer this service to non-US BigCommerce customers. Thanks Paul Stoakes

John Goldsmith said:

Other shopping carts already offer Google Trusted Stores in countries other than USA so why is Big Commerce so slow at implementing this? Do they want to loose customers?

Please add Signature Confirmation to your Endicia shipping support.

2015-02-20T19:06:11-05:00

james harris suggested:
I have to have signature confirmation on usps priority flat rate. I offer free shipping and tried the endicia shipping module and no option is available to choose signature confirmation. I contacted them first hoping it was a setting of theirs, but nope, they said it is something bigcommerce hasn't added on their end and that they support the feature, it just isn't in the interface. I contacted bigcommerce and sure enough it isn't supported. Please add this support. I was hoping to simplify my workflow with this cart, but now I will have to continue to use paypal for my shipping. I'm sure a lot of people would like to have one less thing to use for their online business, if you had this option I could use you for all my shipping needs and wouldn't have to separate shipping from the store.

Ability to Generate a Quote [updated]

2015-02-20T17:24:22-05:00

We regularly have customers requesting quotes which they then have to get funding approval for. This happens a great deal with government and educational clients. I want the ability to load a shopping cart, calculate shipping, but instead of going to payment, to output the totals with all taxes etc. as a quote. I would like both our inside staff to be able to do this as well as customers themselves. The quote would then be saved for the customer and they could arrange payment for it once approval had been received.

Roy Wristen said:

If I had votes available, I'd drop a couple on here. This would be like an abandoned cart in effect... all set except not paid for. We have a few customers that would probably like this available while they are window shopping. We have a customer that builds an order and then abandons it to add to it later, so it sends him the 'abandoned cart' email every time he adds to it. Eventually he does place the order, so he would probably appreciate being able to set the order as a quote or 'awaiting payment' without getting the reminder email. Could have another automated email section for quotes like those for abandoned, for those that want reminders about quotes to be sent to a customer.
We've also recently gotten a few government orders, and it would be nice to just send them an official quote. They also tend to make partial payments, which has required us to split it into two orders. We sent them as two shipments (as we were able to receive the stock from our supplier).
If we could split off a portion of the quote to an order, thus updating the quote for the remaining items, that would be nice as well.

Fetch Shipping Quote List Box

2015-02-20T17:11:35-05:00

Roy Wristen suggested:
This is a minor thing, but when building an order for a customer I click 'Fetch Shipping Quotes' and a box shows up with a list of our shipping options available. However, it only displays four and I must scroll within that box to see the others. Well, why not have that box adjust size based on the number of shipping options available? Sure, if there are 10+ then it might be a bit large... and maybe that should be the max displayed before requiring scrolling. However, with 10 or less do I really need to scroll a tiny box to find what I want? Another thing to consider is to be able to set the order the shipping appears in that list. Currently, the shipping options aren't sorted logically... (expedited, pick-up, express, priority, free, none, custom). I would like to re-arrange them to make more sense based on those most used in store (pick-up, exped, free, express, priority, etc). I don't think I need them in a different order but it might be useful to set a different order for the customer to see.

Discount Rule generated prices should appear on the item page, not just in the shopping cart. [updated]

2015-02-20T14:52:16-05:00

Discounted prices generated by a "Discount Rule" should be allowed appear on the product page, not just in the shopping cart. When using the straight percentage or $ off feature of the "Discount Rule" the discounted prices should appear on the product page. When customers are surfing through my shop they may not be aware that anything is discounted at all. I realize that we can go into the product page and add the "sale" price, but this is time consuming. I also realize that we can "batch" the sale price processing by exporting the items, changing the price in Excel, then importing the list again, but this is also very clunky and inconvenient. We do have an excellent way to get around this problem by going into the Discount Rules and creating a rule for, say, 20% off all books. This is very elegant and very convenient, but the new prices will not show up on the item page if you do it this way. So the big question is; why can't we do this?

Connie Fielding said:

While setting up my store with BigCommerce, I discovered that my promotional pricing will not show on the Product Page! Truly shocked to find such basic and critical functionality lacking. That's the bad news. The good news is that I still have my old store up and running.

I agree that there is no acceptable get-around and am faced with the decision of whether or not to proceed with my store migration. Do we know when or if a generated-from-the-discount-rule price will be able to display on the Product Page?

Profit calculation is highly recomended for every sucessful business [updated]

2015-02-20T10:03:11-05:00

Profit calculation is very important

Ronni D McNeill said:

Oh wow, I love this idea as I just received a call from the state this morning in regards to tax.
This would be great. Somewhere in the back office, be able to pull reports and tally up (for customizable time periods) all tax charged, all income from shipping and all revenue from just product sales as well.
This would be so awesome! Especially for those of us who don't keep receipts and whatnot. As of right now, in order to see totals, one must print invoices and manually calculate.
You get my vote!

videos in the carousel [updated]

2015-02-20T09:59:21-05:00

There are many graphics, giphys, and other media that makes a website dynamic and interesting. The ability to add videos to the carousel would be a great addition

Ronni D McNeill said:

Good luck getting BC to change anything it seems.
Very good idea! So many of Shopify's themes offer videos in not only the header carousel but also throughout the page as you'd like as does Wix.
Great idea!

Please add support for Checkout By Amazon [updated]

2015-02-20T09:31:02-05:00

Julia Ellis said:

Would be a huge asset to my business and I'm sure others too. Would be great to have this implemented.

Support for charging in multiple currencies [updated]

2015-02-19T22:41:00-05:00

Currently BigCommerce has a system whereby you can view prices in different currencies. This converted amount appears at all stages, including in the checkout. However, what's passed to the Payment provider is the *default* currency, and therefore what our customers are charged will be different to what we told them they would pay. BC should pass on the users choice of currency to the payment provider (with the merchant taking the responsibility of setting the currency conversion rates so they actually receive an amount they are happy with) This will obviously have to be limited to those payment providers which support this functionality At a minimum BC should make it easy and obvious to customers that the currency conversion tool is approximate, and show on the checkout what they will actually be charged.

Ryan Popoff said:

Desperately need this. My Canadian customers can get quite upset that I have to charge USD. I'm a Canadian company and it's embarrassing.

Update prices in customer's cart when prices change or sales start/end [updated]

2015-02-19T21:49:29-05:00

Just today we had a customer check out with a big order. Great, but one of the big-ticket items was at a sales price that ended over a month ago! This is very frustrating; why bother to end a sale when a customer can add something on sale to a cart and get the sales price much later? I'm not sure if this is an "Abandoned cart" issue or not, as I had had my "abandoned cart" expiration set to 3 weeks, then played with the settings a bit before changing back to 3 weeks. Regardless, having the prices update for pricing changes or sales in the customers carts would be ideal.

Glenn S. said:

Got a response back from BC support, essentially acknowledging the problem:

"Issue Reported: Customer's can add an item to their cart that is marked down during a sale, and several days later or more checkout with the sale price, even after the sale has expired and the price has changed."

Case #01832347. I'd encourage others to report this as an issue.

Ability to send invoices to customers for payment like PayPal invoices [updated]

2015-02-19T21:14:55-05:00

It would be great to have the ability to send an invoice to the customer's email address so that they can pay, similar to PayPal invoices. The emails could have a clickable link that will take them to a secure checkout page. I get tired of doing PayPal invoices for custom pricing or products that are not on my site and this seems like a simple implementation.

Derek Eldridge said:

Looks like this could be easily accomplished via a paypal api to integrate paypal invoicing right into the backed of big commerce. Paypal has both classic and REST api coding to do this:

https://developer.paypal.com/webapps/developer/docs/classic/api/#invoicing
and
https://developer.paypal.com/webapps/developer/docs/api/#invoicing

Ability to send invoices to customers for payment like PayPal invoices [updated]

2015-02-19T20:35:26-05:00

Derek Eldridge said:

This idea looks like it was originally posted in November 2012. It's now Feb 2015. This is something that is on the top of my need list. I just spent 3 hours trying to figure out a way that i could send an invoice to a new customer. The customer is from over seas, and via email inquired about making a large product purchase. I wanted to provide an invoice, with an added discount, and an additional custom built item not available in my store. I wanted to send them an invoice that they could click a link back to my store to complete payment. Exactly what Charles Davis was asking for in the original enhancement request.