Ofcom’s Publication Scheme

In accordance with Section 19 of the Freedom of Information Act and the Information Commissioner’s guidelines, Ofcom is required to publish information in compliance with the model publication scheme, so that certain types of information are easily accessible without the need for individuals to make a specific request. The scheme specifies:

• the classes of information we publish;
• the manner in which it is published; and
• that any charges for information are made clear

Ofcom has applied the principles of the model publication scheme for non-departmental public bodies to its website.  Further information on publication schemes is available on the Information Commissioner’s website.

Obtaining information

Our  guide to information provides links to information available on our website under the scheme.  Our website is updated daily and we regularly review the information we publish to ensure it is up to date and as comprehensive as possible.

If you cannot find the information you require, please complete the information request form.

You may also request information by letter or fax:

Information Requests
The Office of Communications
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Fax: information requests on 0300 123 0811
Email: information.requests@ofcom.org.uk

If you require help or advice in accessing information, you can telephone the Ofcom Contact Centre on

Telephone: 0300 123 3333
Textphone: 0300 123 2024
Welsh Line: 0300 123 2023

Wherever possible we will provide information in an accessible format.

Charges for information

All of the information on the Ofcom website at www.ofcom.org.uk is free of charge.

This said, information which is free of charge on the website may in paper format be a publication for which there is a charge. A charge may also be made if copies are requested. Requests for information which is archived may also incur a charge. Charges will be based on costs of retrieval, photocopying and postage. When you request information, you will be informed of any charge. Charges are payable in advance, by cheque.

Costs involved for providing information under the Freedom of Information Act 2000 are as set out on the Information Commissioner’s Office website.

Intellectual property rights

Guidance on reproducing and linking to Ofcom’s information is given in our website disclaimer.

Complaints and enquiries about Ofcom’s scheme

If you have a complaint or enquiry about Ofcom’s publication scheme you should contact:

The Secretary to the Corporation
The Office of Communications
2A, Riverside House
Southwark Bridge Road
London
SE1 9HA
Telephone: 020 79813601
Fax: 0300 123 0811
Email: information.requests@ofcom.org.uk

Information which is not available on request

As a regulator, Ofcom aims to be as transparent as possible and proactively to make as much information as it can available. Ofcom does, however, have to balance transparency with confidentiality as Ofcom is in receipt of much information which may not be appropriate for publication.

Under the Act Ofcom is entitled to rely on certain exemptions to provision of information where such information is, for example, commercially sensitive, an unwarranted invasion of privacy, confidential or not in the public interest and to disclose it would hamper Ofcom’s ability to fulfil its regulatory duties. In such circumstances Ofcom will not make such information available.

Section 22 of the Act also permits Ofcom to refuse to release requested information if that information is intended for publication at a subsequent date.

If you request information that we consider exempt under the Act, we will explain why we consider exemptions apply.

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