Adria’s Resume

Talented and enthusiastic technology professional with social skills seeks a good fitting glove.

An industry veteran, Adria’s passion for cutting-edge technologies has led her to partner with some of the largest companies in the business.  Since launching her consulting firm in 2006, Adria has been recognized as a trusted voice in her field and has been called on by several media outlets such as The Rachel Maddow Show, NPR, Computerworld, The Associate Press, Inc.com, Black Enterprise and The Pioneer Press.

Contact me with interesting projects or opportunities!

Objective: Experienced, enthusiastic  and socially outgoing technology professional seeks opportunity with company that creates value based products, tools or apps.  Desires to build customer, develop training programs and/or api-based integrations at said company.

Independent Consulting

Technology Consultant
Minneapolis, MN / San Francisco, CA  (June 2006 – Present)

Consulting

  • Pre-sales research  to define and document technical requirements

  • Technology audits, implementation and performance monitoring

  • Product evangelism via conferences, expo booths, blogs, video and social media

Network Administration and support

  • Setup, configuration, troubleshooting and maintenance of computer networks, backups, email systems

  • Setup and configuration of on-site and cloud based backup solutions

  • Technical documentation of internal company processes

Online Marketing, Content strategy  and Social Media

  • Content strategy planning for blogs, video and social media

  • Research on content trends in business verticals

  • Google Analytics and SEO services

Website Development & Hosting

  • Web hosting, cPanel/WHM, DNS and management for clients

  • Needs analysis, selection, setup and project management of ecommerce  and CMS based websites

  • Managed site migrations, content conversion and custom module/plugin development

Clients include: GradeCam, Equinox Fitnes, Motorola, Dell, T-Mobile, Kansas Corn Growers Association, Fireball Network, Kunimune & Associates, HealthPlan Hub, Bona Bros, Alchemy by Carla Hall, Iteon Consulting, FMA Builders, Zocalo Group, Weber Shandwick


Training Projects and Clients

Level Playing Field Institute / Black Girls CODE

  • Created curriculum and delivered mentor training for youth based hackthon programs
  • Developed communication, outreach program and  selection criteral for mentors with 90% completion rate on mentoring commitments
  • Delivered training, primary contact for logistics, venue and event communication

John Deere  

  • Developed customized training on Camtasia Studio to support department
  • Created curriculum focused on end user support training video content
  • Delivered three hands-on labs during on-site training workshop

Zendesk

  • Identified training needs of new customers and prospects
  • Delivered four live onboarding webinar sessions weekly
  • Created  surveys to measure ROI and customer satisfaction

Minneapolis Urban League

  • Created training curriculum for first cohort in digital literacy program
  • Taught course and provided mentoring hours outside of class
  • Setup training lab and sourced hardware resources
  • Created study guides for Comptia A+ hardware certification test

Other clients include: Parisoma, Visual Media Alliance, AcademyX, Women Ventures, Invensys


Startups

SendGrid, Developer Evangelist
San Francisco, CA  (March 2012 – March 2013)

  • Educated developer community about API capabilities
  • Provided technical support and submitted feedback to product development, engineering and account managers
  • Attended, gave talks and demos at tech conferences and hackathons on features and functionality of API
  • Tracked signups for developing KPI goals and metrics for Dev Relations team
  • Created growth strategies that lead to increased revenue and customer satisfaction with high volume customers

Zendesk, Business Development
San Francisco, CA  (October 2010 – January 2011)

  • Worked with product managers, marketing and sales departments to move company initiatives forward
  • Researched, proposed and developed technical specs for WordPress integration.  Sourced developer resources
  • Responsible for contacting new companies about API integration opportunities and existing partners to deepen integrations
  • Identify opportunities for new client acquisition and new market partnerships

Zendesk, Customer Education
Remote / San Francisco, CA  (October 2009  – October 2010)

  • Developed webinar content for existing and trial customers of Zendesk
  • Interviewed staff and customers to collect and summarize product feature sets
  • Recruited customers, integration partners and in-house staff to participate in webinars
  • Researched and selected online webinar tools,  video recording, presentation tools and voiceover talent
  • Created surveys for attendees to collect experience feedback and improve content delivery during webinars
  • Attended conferences and meetups on behalf of Zendesk to promote product and raise awareness
  • Worked with marketing department to brand and promote the webinars on the site, blog and in newsletters
  • Recorded, edited and published recordings of webinar videos for on-demand viewing
  • Promoted webinar series via blog posts, YouTube videos and social media
  • Delivered reports and summaries based on attendance and survey feedback to other departments
  • Created training outline for in-person training workshops for Zendesk administrators, agents and integrators

Other companies include: GradeCam

Corporate, Enterprise and Nonprofits

Internet Exposure, Network Administrator
Minneapolis, MN  (2005 – 2006)

  • Provided on-site IT networking services to clients
  • Ensured high availability for network and hosting services
  • Created documentation for clients, internal departments and public website
  • Provided direct technical support to users via email, phone and on-site
  • Replaced helpdesk ticket system and implemented knowledge base
  • Documented network topology and created task cycles for maintenance
  • Responsible for project management of department objectives
  • Linux / Mandriva, Big Brother, Nagios, BIND

MVNA, Network Administrator
Minneapolis, MN  (2004 – 2005)

  • Provided support for 250+ users in multiple locations
  • Managed vendor relations for hardware, software, licensing
  • Researched hardware and software requirements for projects
  • Created AD policies and groups which enhanced security and improved data management
  • Windows 2k server, Exchange, AS/400, HIPAA / PCI data compliance

American Express, Level 2 Network Specialist
Minneapolis, MN  (2003 – 2004)

  • Solved connectivity issues resulting from Cisco VPN, network hardware and ISP
  • Responsible for configuring routers, traffic filters and IP subnets
  • Established data sharing for contact management system with various networking protocols
  • Cisco, Linksys, IP / BGP  routing, VPN configs, McAfee, Java JRE based financial program in browser

Other companies include: Pearson Vue, Guidant

Technology

Web Apps – Google Apps, Google Analytics, GTD software, Citrix GoToMeeting, Logmein, Zendesk, Assistly, ecommerce apps, CMS platforms: WordPress, Joomla, Drupal

Computer Networks and web technologies – Microsoft Windows, Active Directory, Exchange, Mac OSX, IMAP, SMTP, HTML, DNS, LAMP stack web hosting, VMWare, VPN, RDP, network hardware, routers, switches, concentrators, OS Imaging, antivirus, Windows servers,backups, disaster recovery, routers

Programming Languages – Comfortable with LAMP stack.  CMS’s including WordPress and Joomla, CSS, Php, Ruby on rails


Special Skills

  • Learned to drive stick shift 2005

  • Gave away 500 free hugs Blogworld 2009


Education and Certifications

Minneapolis Community and Technical College Minneapolis, MN (1997-1998) – AS, Psychology, nc

  • Comptia CTT+
  • Microsoft MCDST
  • Microsoft MCSA
  • Comptia A+ Certification


Projects and Development

Givspot – Ror application that allows organizations to fundraise through foursquare checkins  givspot.heroku.com


Speaking Events

  • “The Pluses and Minuses of Google+” O’Reilly Web 2.0 Expo conference – NYC, NY – October 2011

  • “Using Technology To Grow Your Faith Based Organization” C3 Church Compliance Conference – Maryland – September 2011

  • “Web Analytics For Small, Medium and Big Business Brands” EvoConf – Park City, Utah – July 2011

  • “Effectiveness vs Efficiency: How To Deal With Information Overload”  with Scott Hanselman BWB – LA, CA – July 2011

  • “Rethink the web: It’s Not Your Father’s Internet” Black Enterprise Entrepreneurs Conference – Atlanta, GA – May 2011

  • “What The Government Can Learn From Amazon” SXSW, Austin TX – March, 2011

  • “Assessing the Privacy Risks in Data Sharing in Genomics and Bio Banks” Genetics Alliance – August 2010

  • “How Sci-Fi Shapes The Internet” SXSW Interactive – Austin, TX – 2010