Your Customers are Mobile
The ITU reports 6 billion mobile subscribers worldwide and Nielsen studies show that nearly 55% of those users have a smartphone. Traditional communication channels are no longer enough.
Convenient, on-demand access to information – your customers don’t just want it, they expect it. Speech and touchtone driven self-service phone portals are commonplace, but few companies have evolved their communications and support strategies to capitalize on the widespread adoption of text-based channels and smart mobile devices. The dilemma is that the majority of existing phone self-service, or Interactive Voice Response (IVR), systems are incapable of meeting the expectations of mobile customers and their shifting communication preferences.
Voxeo makes it easy for companies to leverage the functionality and ubiquity of mobile devices to enhance and optimize customer service. We simplify the adoption of SMS, mobile web, smartphone apps and social networks as customer service channels with the industry’s only “design once, deploy anywhere” solution.
Tap Into the Power of Mobile. Voxeo enables extreme simplicity in the development, deployment, management and analytics of mobile customer service applications. Our comprehensive Application Lifecycle Management Suite helps companies take full advantage of the power and ubiquity of today’s mobile devices to improve customer loyalty, optimize service, reduce contact center costs and gain competitive advantages.
Location Intelligence and More. Build apps that leverage the latest technologies to improve the customer experience. Voxeo Location-Based Services make it easy to deliver highly targeted customer service and promotions. Click to Connect capabilities voice call (to an IVR or person) from within a text message, mobile browser or mobile app. And personalization ensures self-service interactions are fine tuned to customer preferences, behaviors and recent interactions.
Eliminate Technology Silos. With open standards and a unique design-once, deploy-anywhere architecture, Voxeo reduces the cost and effort of delivering great customer service anywhere, on any device. Companies can leverage their investment in technology, development, backend integrations and reporting across voice, text, mobile and social channels. The impact is faster return on investment and a significantly lower total cost of ownership.
Voxeo’s mobile-ready Unified Self-Service™ platform future-proofs investments with 100% standards adherence, unmatched innovation, a simplified, self-paced migration path to multi-channel customer engagement and complete deployment flexibility. The award-winning technology is backed by Voxeo Customer Obsession teams and measured by Net Promoter Score — the gold standard in customer loyalty, not just satisfaction.
Learn more about Voxeo CXP or contact us today.
Advantages
- Use Voxeo’s “design once, deploy anywhere” solution to reduce complexity, lower total cost of ownership, and deliver consistent customer service across voice, mobile and social channels.
- Improve the customer experience and reduce contact center agent costs with convenient, feature-rich mobile self-service options.
- Use personalization and location intelligence to streamline interactions and deliver targeted information and offers.
- Take advantage of Voxeo’s cloud hosting options for fast start-up and extreme scalability, backed by our 100% Uptime Guarantee.