What's the ROI of IVR Migration?
Modern, standards-based IVR solutions are proven to lower application and infrastructure maintenance costs while introducing new ways to optimize and enhance customer interactions.
Many companies are finding themselves at a competitive disadvantage in a rapidly changing, customer-centric marketplace. Inflated IT costs, lack of functionality, compliance challenges and the inability to quickly update IVR systems equates to operational inefficiencies – and more importantly, missed opportunities to improve loyalty, acquire new customers and drive revenue.
Can you afford to upgrade? Can you afford not to?
Voxeo platforms are built on the latest open standards with a demonstrated history of innovation and industry firsts. Our automated migration tools and deep expertise makes upgrading faster and more affordable.
Ease Application Development and Updates. Voxeo’s IVR platform is built on open standards – eliminating the need for specialized developers and expensive integrations. Companies maintain internal control of customer data and applications, including key customer facing touch-points such as IVR menus and call routing tables.
Go Beyond Voice. Voxeo solutions are built on a “design once, deploy anywhere” architecture that enables companies to use the same platform, development team, business logic, personalization and backend integrations across IVR, mobile and social customer self-service channels. The result is reduced complexity, significant cost savings and a unified customer experience.
Consider Cloud Deployment Options. Voxeo provides the flexibility to deploy on your premises, in our global cloud or a combination of both. Cloud hosting can put the latest standards and speech technologies at your fingertips — with less upfront expense, fewer headaches and the capacity to grow to thousands of reliable lines on demand. Today’s standards-based hosted IVR solutions reduce the operating pressures on IT staffs, while allowing for internal control of customer data and applications.
Eliminate Lock-in. Voxeo chooses to keep its customers by delivering excellent products and customer service – never by locking them in. Avoid the lock-in pitfall by using a platform that is 100% standards compliant and unlocked at every layer — enabling your solution to easily evolve with the needs of your business. Additionally, Voxeo uniquely enables customers to develop applications using a platform-independent service creation environment that protects your investment with automatic portability across over 30 leading IVR platforms, including Voxeo’s own Prophecy IVR.
Voxeo CXP enables service creation, execution, management, reporting and analytics capabilities that are unmatched in the industry. Unlike other tools, Voxeo CXP provides an open and flexible environment that eliminates vendor lock-in at every level.
Contact us to learn how you can use our automated conversion tools to simplify the migration of your existing applications and discuss how both Voxeo CXP and the Voxeo Prophecy IVR platform are designed to protect your investment and put you in control.
Voxeo Advantages
- Speed migration with automated conversion tools, deep expertise and 24×7 Voxeo Customer Obsession Teams
- Shift IT focus from maintenance to customer-centric innovation
- Gain the control needed to quickly address issues, opportunities, business requirements and regulations
- Personalize customer interactions to deliver differentiated service and increase IVR containment
- Use proactive customer care to drive loyalty and streamline interactions
- Address changing customer communication preferences with mobile and social customer service options
- Improve the customer experience with understandable, actionable analytics