Fraud protection - without all the hassle.
The global cost of fraud and identify theft is now estimated to be over $200 billion per year. Not to mention the fallout, including declines in consumer trust and loyalty, that occurs when companies fail to protect their customer data and accounts. Voxeo makes authentication easier.
Commonly used security measures are not only frustrating for users, but also ineffective.
Security challenge questions ranging from “What are the last four digits of your social security number?” to “What was the name of your second grade teacher?” enable knowledge-based authentication. There are a few problems. The answers to some questions change over time, others are just hard to remember and, perhaps most disconcerting, many of them rely on information that is publicly available online and openly shared on social networks. Many businesses look at information such as caller ID to further verify the identity of their customers, but readily available technologies enable numbers to be easily “spoofed.”
As fraudsters become increasingly clever with their social engineering tactics and use of technology, companies struggle to find a balance between letting legitimate customers in and keeping the bad guys out. Agent-assisted “identity interrogation” methods are time-consuming and often aggravating for customers, costly for businesses and in the end fall short of today’s data security needs.
Use Technology to Enhance and Streamline Data Security.
Take advantage of proven technologies to better protect your customers and maintain the convenience they demand. While you’re at it, lower contact center costs by enabling customer authentication to happen faster, even transparently, and without agent involvement. Consider the impact the following technologies can have on your business when used alone or in combination to deliver strong, multi-factor authentication and a better experience for your customers.
Voice Biometrics. With voice biometrics, use the unique characteristics of a person’s voice like a fingerprint for extremely accurate and convenient authentication based on “something they are.”
ANI Spoof Detection. Analyze the phone number of incoming calls to determine if the Caller ID/ANI is spoofed. If the number has been spoofed, the call can be rejected or flagged as suspicious and escalated for more stringent verification.
Location Intelligence. Location intelligence provides another level of security. For example, match a customer’s location to a credit card transaction or flag a user’s mobile interactions as suspicious when they come from atypical locations or from multiple locations in a short time.
PCI Compliant Hosting. PCI-DSS Level 1 certification from the Payment Card Industry Security Standards Council is the highest level of PCI hosting compliance available for protecting data from physical and technical compromise, and can easily cost even small companies more than $250,000 to achieve. PCI Hosting allows merchants, banks, and enterprises to host their PCI compliant applications on a pre-certified and pre-deployed infrastructure, leading to significant compliance cost savings. Voxeo’s partners can also help you ensure that your applications hosted on our network are PCI-compliant.
We provide the technologies above and more as part of the Voxeo Security Suite. Learn all about it here or contact us today.
Voxeo Security Suite
- Leverage the latest technologies to improve identity verification while lowering contact center costs
- Ease authentication to improve the customer experience, streamline access to information and minimize transfers to live agents
- Implement fast using Voxeo’s 100% standards-based global cloud; Integrates with hosted, premises and hybrid IVR and multi-channel self-service
- Deploy Security Suite components individually or together for multi-factor authentication and improved fraud prevention
- Pay-per-use pricing with no infrastructure investment