Visiting Amalie Arena? Going to a Tampa Bay Lightning game? Find helpful guest information and answers to many of your questions in our A-Z Guide.
Access Points
The following areas of Amalie Arena present access accordingly:
Accessible Parking
Although Amalie Arena does not control any parking in the downtown area, there are several convenient parking locations nearby. While all surrounding lots have disabled parking, the most convenient location is the South Regional Parking Garage. This garage is operated by the City of Tampa and is located at the corner of Channelside Drive and Florida Avenue.
Accessible Seating
Patrons requiring assistance should contact Amalie Arena in advance of their visit.
For accessible seating please call:
If you have arrived at Amalie Arena and you do not have accessible seating and have the need for it, please see a representative at the ADA entrance outside the McDonald’s® Ticket Office or at Guest Services located behind section 101 on the Promenade level for any accessible seating needs. Please keep in mind, there may not be accessible seating available on the day of an event.
Amalie Arena offers a barrier free entrance with an elevator dedicated for our disabled guests. For more information on accessible seating and our ADA Policies visit the Amalie Arena website under “ADA Information” on the Guest Services page.
Amalie Arena accessible seating locations:
Account Changes
If you need to update your phone number, email address, or mailing address make sure to let us know.
Call Client Services at 813.301.6800 or visit TampaBayLightning.com or click on “My Bolts Nation Account Manager.”
Additional Tickets
To order additional tickets for Lightning games you can purchase online at TampaBayLightning.com via “My Bolts Nation Account,” or visit the McDonald’s® Ticket Office to take care of your ticket needs (tickets are not available over the phone for purchase through the McDonald’s® Ticket Office). Please call your Client Sales Manager or Client Services with any questions.
Address
Amalie Arena/Tampa Bay Lightning
401 Channelside Drive
Tampa, Florida 33602
www.amaliearena.com
www.TampaBayLightning.com
Advanced Ticket Ordering
As a Season Ticket Member, you will receive an advanced order form allowing you to reserve seats to concerts, family shows and all other non-hockey events. An order form will be sent to the primary e-mail address listed on your account and also posted in our weekly updated newsletter. Seat locations for the concert or event will not be identical to your 2014-15 Tampa Bay Lightning season ticket as each concert and event arena set up is different and some areas are obstructed. Your seats, in most cases, will be reserved in the best available Promenade Level and Club Level locations available. If your information has changed, or you would like to start receiving event announcements, please visit “My Bolts Nation Account” to update your information. All advanced concert and event priority is based on availability and some restrictions apply.
Advanced Ticket Ordering Priority Levels:
Advertising Opportunities
See “Corporate Partnerships.”
Airports
The Tampa International Airport is 8 miles from Amalie Arena.
Tampa International Airport
4424 N West Shore Blvd.
Tampa, FL 33614-7633
813.870.8700
Airport Code: TIA
Airport Use: Commercial
Website: www.tampaairport.com
Aisle Courtesy
For the safety of all our fans, sitting or standing in the aisles is not allowed. So all fans can enjoy every second of the action, please wait until play has stopped on the ice to leave or return to your seats. We enforce the “Puck in Play” rule and will not allow fans into the seating area until there is a break in the play on the ice. For other events, please be aware of your surroundings and be courteous to those around you.
Alcohol Service Management/Policy
Amalie Arena staff is trained in responsible alcohol service management by certified TEAM Coalition trainers. All alcohol purchases must be accompanied by a valid state issued driver’s license or ID, Passport, or Military ID. You must be 21 years of age to purchase any alcohol. You will be asked to present valid ID if you appear to be 40 years of age or younger. Service of alcoholic beverages is limited to two (2) drinks per person, per purchase. Alcohol service cut-off time for a Lightning game is ten minutes into the third period. Cut-off time for a Storm game is the beginning of the fourth quarter. Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside Amalie Arena.
For other events, the drink limit and cut-off time will vary depending on the event.
Alert Cab
Amalie Arena has teamed up with United Cab and will offer FREE rides for our guests who feel as though they should not be driving. All you need to do is visit the Guest Services desk across from Section 101 and we will set it up for you. Once the taxi driver arrives, hand him or her your keys and drivers license and you are safely on your way home. It’s that easy.
In addition to our Alert Cab program, United Cab stages several taxicabs at the conclusion of each Amalie Arena event. The circle is located near the North end of the arena, just off Channelside Dr.
Announcements
“Fan Shouts” – these are personalized special messages such as birthdays, welcomes, anniversaries and even proposals that appear on Lightning Vision at our home games. To process a request, please click here, and submit the request at least a week prior to the game your message is to appear. Each Fan Shout costs $50 and will be displayed during the 2nd intermission. Fan Shouts are limited to a total of 15 per game, are treated first-come, first-served, and content is subject to discretion.
Anthem Singers
See “National Anthem.”
Appearances (Tampa Bay Lightning)
All player, coach, alumni, community ambassador, Thunderbug, Lightning Girls and Rolling Thunder requests from community based organizations must be submitted via e-mail to Marketing@tampabaylightning.com six (6) weeks prior to scheduled event. The request should include the date, time, specific event details and expectations of our talent.
Assistive Listening Devices
For our guests that need audio assistance, simply stop by the Guest Services Desk across from section 101 and we will distribute an assistive listening device in exchange for a form of picture I.D.
ATMs
Chase ATMs are located throughout the building at the locations listed below:
Level 2
Level 3 (Promenade)
Level 4 (Club)
Level 6 (Terrace)
Amalie Arena Facts
Amalie Arena encompasses 670,000 square feet with three decks and seven separate levels. The building is 133 feet 10 inches in height and 493 feet in diameter. It contains 3,400 tons of steel, 30,000 cubic yards of concrete and 70,000 square feet of glass. The innovative design of Amalie Arena provides for 19,204 seats for NHL games, 20,500 seats for Basketball games and up to 21,500 seats for concerts and center stage events.
Bag Check
Located on Ford Thunder Alley near the garage, we offer a bag check for any oversized (larger than 12x12x12) bags that have been prohibited and which the guest wishes to not take back to their vehicles.
Bars
There are bars located at sections 101, 105, 116, 204, 216 as well as on the Heineken Deck at 214, the Bud Light Party Deck between 304, 308 and 328 and Between the Pipes at 325. There are also portable beer vendors located all around the concourses.
Bike Valet
We offer a bike valet at most events. You can valet your bike at the Bag Check table located on Ford Thunder Alley in front of the parking garage. Valeted bikes must be picked up no later than 30 minutes after the completion of the event. Bikes not picked up in this time frame will be relocated to Security.
Baby-Changing Stations
There are Baby Changing Stations in all restrooms on the Promenade, Club, and Terrace levels. Additionally there are baby changing stations on the IOA Suite level in the restrooms across from Suites 31 and 64.
Bag Searches
All bags that are permitted inside the venue will be subject to a search by staff. Guests with prohibited items will be asked to return them to their vehicle prior to entering the venue. Small personal bags (purses, baby bags, etc.) will be permitted inside the Amalie Arena, while large bags, backpacks, wrapped packages, etc. will not be permitted inside the venue and should be taken back to the guest’s vehicle.
Also see “Prohibited Items.”
Bands
The Lightning are proud to showcase many local bands and performers prior to our home games. Entertainers and groups interested in performing are asked to please submit a written request, bio credentials, contact information and a video link of a prior performance to: gameentertainment@tampabaytimesforum.com.
Banners and Signs
Regular poster size signs or smaller are permitted in Amalie Arena. Large banners, signs on poles or sticks of any kind or signs with inappropriate language will not be permitted. Signs may not be hung or posted anywhere inside the venue. Please be aware of your surroundings and do not block the view of any guests. This policy may vary for non-hockey events.
Bench Photo
Get your picture taken after a Lightning game while sitting on the same bench as the pros. To purchase, or for more information, please call 813.301.6900.
*Subject to availability; minimum ticket requirement
Bench Warmers
Four members of your group will sit on the Lightning bench or in the penalty box as the team warms up prior to a game. To purchase, or for more information, please call 813-301-6900.
*Subject to availability; minimum ticket requirement
Bicycle Parking
There is bicycle parking available adjacent to the South Regional Parking Garage between the garage and our Silver Parking Lot as well as outside
Binoculars
Binoculars are permitted. Binocular bags are not permitted.
Birthday Parties
See “ThunderBug’s Birthday Bash.”
Bottles and Containers
Patrons are not permitted to bring bottles or containers into Amalie Arena, at any time.
Also see "Prohibited Items."
Box Office
See “McDonald's Ticket Office.” You can also more information on the McDonalds' Ticket Office, including hours and phone numbers, by clicking here.
Broken Seats
If your seat is broken please contact your nearest usher or report to the Guest Services desk located across from Section 101.
Bud Light Party Deck
The Bud Light Party Deck is located on the Terrace Level at sections 304 and 328. The 11,000 square foot outdoor deck offers a variety of food and beverage options including plenty of cold Bud Light. Enjoy the spectacular views of downtown Tampa while enjoying the great weather after a big Lightning win.
Camera Policy
For hockey and arena football games, still cameras with a lens smaller than 6 inches will be permitted. For concerts and other events, the camera policy will vary depending on the event promoter. Cameras with a detachable lens are prohibited at all concerts. Video and audio recording devices and camera bags are also prohibited.
Chase Club
The Chase Club is the premier business-to-business networking area. Enjoy all-inclusive food, beer, wine, soda plus parking for multiple game packages. Conduct business, entertain clients and reward employees. Your clients will enjoy the elegant environment, superior value and a fun night out. Help drive your business in the most exclusive sports and entertainment venue in Florida. For more information, call 813-301-CLUB (2582).
Cancelled/Postponed Events
If an event is cancelled or postponed a press release will be made by Amalie Arena where the course of action will be announced for those who have purchased tickets.
Career Opportunities
If you are interested in job opportunities within the Lightning organization, or with Amalie Arena, visit TeamWorkOnline.com through the link on the bottom of the Lightning website. There are many opportunities for part-time employment as well as full-time employment.
Catering (Special Events)
Amalie Arena offers catering services through Delaware North Companies, Sportservice for all corporate events, fundraising, holiday parties and other special occasions. Go to the "Contact Us" page to make further inquiries.
CCM Loft
Located on the Club Level at Section 213, the CCM Loft accommodates 30-40 people and features an all-inclusive buffet, beer, wine, and soda. Enjoy all of the amenities of an executive suite with more space and a great view of the game! Also included is a meet and greet with a Lightning Alumni member. For more information or to book your group, call your client sales representative or 813.301.6900.
Celebrity Cruises Deck
Located on the Club Level at section 203, accommodates up to 30-40 people and includes all-inclusive buffet, beer, wine, and soda. All the amenities of an executive suite with more space and a great view of the game! Includes meet & greet with Lightning Alumni member subject to availability. For more information or to book your group, call your Client Sales Representative or Group Sales at 813.301.6900.
C.H.A.R.G.E. Program
See “Community Relations.”
Charitable Donations
See “Lightning Foundation.”
Child’s Ticket Policy
It is an Amalie Arena policy that children UNDER two (2) years old are admitted free of charge for all events as long as they sit on a lap. (Age limit subject to change based on show promoter request; please call Client Services or the McDonald’s® Ticket Office at Amalie Arena for more information).
Client Services
The Client Services Department is solely dedicated to servicing the needs of Season Ticket Members. We are excited to help make the 2014-15 Lightning Season a memorable one, making it as welcoming and convenient for you as possible. Client Services can help out in a variety of ways; don’t hesitate to contact your account representative at any time.
You can also call us if...
Club Level
Located on the fourth (4th) floor of Amalie Arena, the Club Level is home to the Firestick Grill, Chase Club, FrankCrum Loft, CCM Loft, Heineken Green Room and all Club Level seating.
Coat Check
There is no coat check at Amalie Arena.
Code of Conduct
See “NHL Code of Conduct” and “Amalie Arena Forum Code of Conduct.”
Color Guard (Tampa Bay Lightning)
Your group may have the opportunity to present colors before the National Anthem at a Lightning home game. Please submit a request along with a photo or video link of your Color Guard to: gameentertainment@tampabaytimesforum.com.
Community Hockey Initiatives
In a continuing effort to reach out to the community and grow the game of hockey in the Tampa Bay area, the Lightning have created several programs under the Community Hockey Initiatives umbrella. These programs include Street Lightning and Rink of Dreams, the Tampa Bay Lightning Clinic Program, Hockey and Heels/Hockey 101.
Most of these programs are free of charge or may be used as fund-raising opportunities for local non-profit organizations, youth groups and educational programs. These programs reach thousands of children of all ages through hundreds of events each year.
The Lightning continue to support several Florida youth hockey events. They include the Statewide Amateur Hockey Of Florida (SAHOF) High School Championships, the SAHOF High School All-Star game and the Team Florida Chicago Showcase team.
If you are interested in learning more about these programs, click here or contact the Lightning Community Hockey Initiatives Department at 813.301.6769.
Community Relations
The Tampa Bay Lightning Community Relations Department aims to lead by example, inspire others, and offer hope to those less fortunate in order to create a lasting impact in the Tampa Bay community. This will be accomplished through the donations of in-kind merchandise, lending time and resources to local non-profit organizations and through programming in Bay area schools, hospitals and the military.
C.H.A.R.G.E. - Contributing Hours Across our Region through our Generous Employees, is Tampa Bay Sports & Entertainment’s employee volunteer program. Its objective is to have the Lightning/Storm Family C.H.A.R.G.E. ing throughout the Tampa Bay community volunteering a minimum of 4,000 hours at various non-profits each year. Each month, without fail, the C.H.A.R.G.E. Committee will sponsor a volunteer event in the community to demonstrate the importance of giving back.
The Tampa Bay Lightning is delighted to support a wide range of charities and community organizations each year through the donations of in-kind merchandise. The team takes pride in being able to provide fundraising support to non-profit groups all while strengthening relationships across the community. Each year the Bolts are asked to support thousands of worthwhile charitable events via the donations of in-kind merchandise. Donation requests can be made through an online request form by clicking here.
Concessions
On every level of Amalie Arena, there is a wide array of concessions stands offering appetizing food and beverage options. If you have questions or concerns, call 813.301.6904.
Concierge Locations
Our concierge will assist our guests with an array of services. Concierge desks are located at the Executive Suite entrance, on both the east and west side of the Executive Suite level (level 5), the VIP Club, and at section 204 of the Club Level (level 4).
Coors Light Between The Pipes Bar
The Lightning’s grand digital organ is the signature centerpiece to the Terrace Level bar and fan destination. The litany of sounds this instrument can conjure will shake Amalie Arena’s very foundation, recall a traditional age in the NHL and establish new fan traditions, too. Perched atop a performance stage unlike anything in the league, the instrument is a 5-manual, 105-rank masterpiece designed and manufactured by Walker Custom Theater Organs of Zionsville, PA. 62 individual pipes, illuminated by 123 LEDs light fixtures, serve as an animated and color coordinated backdrop for our “Tampa Bay Lightning” channel cut back-lit sign, which can also be animated in a variety of color schemes.
Corporate Partnerships
The Tampa Bay Lightning, Tampa Bay Storm and Amalie Arena provide an impactful platform to engage your brand with a diverse and passionate consumer audience with a variety of promotional opportunities and customized marketing solutions. By understanding your goals and objectives, we’ll tailor a sponsorship program that delivers ROI and increases your business.
For more information on Corporate Partnerships and Advertising Opportunities with the Lightning, Storm and Amalie Arena, please call 813.301.6967 or visit TampaBayLightning.com/partnerships
Credit Card Policy
Amalie Arena honors Discover, Visa, MasterCard and American Express.
Damaged Merchandise
Any damaged or defective merchandise purchased can be returned or exchanged at Tampa Bay Sports within 30 days of purchase with receipt. Any non-Lightning event purchases are final and non-refundable.
Designated Driver Program presented by Bud Light and the Florida Department of Transportation
See “Good Sport Designated Driver Program presented by Bud Light and the Florida Department of Transportation.”
Diamond Crown Cigar Lounge
Located on the 5th level of the Chase Club, the Diamond Crown Cigar Lounge features a full liquor bar, flat panel T.V’s, state-of-the-art ventilation system, and custom humidor stocked with the full line of Diamond Crown and Diamond Crown MAXIMUS Cigars. Not only do fans now have a place to enjoy a smooth Diamond Crown but custom windows provide panoramic views of the entire arena, perfect for enjoying an action packed game! The Diamond Crown Cigar Lounge is open during every Tampa Bay Lightning Game and select concerts/events.
Directions to Amalie Arena
Take I-75 North to SR-60, Exit 257 toward Brandon. Merge onto SR-60 on the left towards Tampa. SR-60 turns into Channelside Drive. Follow Channelside Drive to Old Water Drive. Left on Old Water Drive.
Take SR-60 (Adamo Drive) West to Channelside Drive, South on Channelside Drive to Old Water Drive, left on Old Water Drive.
Take Veterans Expressway (SR 589) South to I-275. North on I-275 to Exit 45A (Downtown East/Jefferson), South on Jefferson to Whiting Street. Right on Whiting Street to Morgan. Left on Morgan to Channelside Drive.
Take SR-60 (Gulf to Bay/Courtney Campbell) to I-275, North on I-275 to Downtown East/West Exit 44, Ashley Street to Jackson. Left on Jackson to Morgan. Right on Morgan to Channelside Drive.
I-75 North to Exit 256 (LeeRoy Selmon Expressway). Use Exit 6-B (Channelside area). At end of ramp, head East on Channelside Drive.
Use Exit 9, (22nd Street). At bottom of ramp, turn right onto 22nd Street. Go a short distance to Adamo Dr. (Route 60). Turn left (West) onto Adamo Drive. At the traffic light under the overpass, fo