Accommodations for Disabled Patrons

McCaw Hall is able to provide sign performances for our hearing-impaired guests for select concerts. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact 206-615-0363 for further information.

Service animals are permitted inside McCaw Hall and must remain on a leash or in a harness at all times. If you intend to bring a service animal to an event, please notify the box office when you purchase your tickets so that an appropriate seat may be reserved for you. Standard ADA guidelines regarding service animals apply.

The closest disabled parking is at the Mercer Street Garage directly across from McCaw Hall at 3rd Ave North and Mercer Street; there are 48 disabled parking stalls located on levels B and C. A covered, wheelchair-accessible skybridge provides direct access between level C of this garage and McCaw Hall. Any vehicle parking in the disable parking stalls are required to have the state-issued disabled placard or appropriate license plates.

Patrons can be dropped off on Mercer Street directly in front McCaw Hall. Use the wheelchair ramp in front of the Phelps Center to reach the building, or select “Kreielsheimer Promenade” in the elevator located by the Nesholm Family Lecture Hall entrance on Mercer Street.

A staff person monitors the skybridge entrance during specific events to facilitate wheelchair access directly from the skybridge. If the door is not staffed, take the elevator down to the Kreielsheimer Promenade level and enter via the north doors. There is ramp access and elevator access available at Mercer Street entrance as well as the south entry coming from campus.

Elevators inside McCaw Hall are located at the north and south ends of the building. Use the south elevators to reach the Dress Circle.

Complimentary Assisted Listening Devices are available for hearing-impared guests at McCaw Hall events. These ALDs use an infrared signal sent from the stage, similar to a television remote. ALDs are available just inside the ticket control area at the north end of the building near coat check. Guests will be required to leave valid identification which will be returned to you.

If you are having difficulty using your ALD, please ensure that the ALD you have has direct line-of-sight to the stage. If you are still having difficulty using the ALD, speak with an usher.

We have a number of wheelchairs that are available for guest use, on a first-come, first-served basis. Inquire with an usher when you arrive for your event. You are welcome to use them to get around the building and to your seat, however unless you specifically have wheelchair designated seating, you will not be able to sit in the wheelchair during the show. An usher can assist you as requested and ensure that the wheelchair is stowed away in an appropriate nearby location for you to use again during intermission and after the show.

All restrooms are accessible and are available on all levels. For guest convenience, accessible Family Restrooms are also available on the south end of each lobby level.

Concessions are located on all levels and have varying availability dependent on the event. The concession stands on the upper two levels (1st and 2nd Tier) may not be open. Prelude, Box Office and Gift Shop are located on the Kreielsheimer Promenade level.

Wheelchair accessible seating is available in the following sections:

• Orchestra
• Dress circle
• First tier
• First tier boxes
• Second tier
• Second tier boxes

Please contact the appropriate box office to make accessible seating arrangements for the show you wish to attend. Aisles need to be clear during each performance. Unless arrangements have been made in advance of a show for you to sit in Wheelchair seating, walkers and wheelchairs cannot remain in the auditorium during shows.

There are a limited number of transfer seats available throughout the Susan Brotman Auditorium. These seats have a movable arm that allows for easy transfer from wheelchair or walker to the seat.

Aisles need to be clear during each performance. If you are not specifically sitting in designated wheelchair seating, walkers and wheelchairs cannot remain with you during the show. Usher staff can assist with stowing your walker or wheelchair in an appropriate nearby location.

Additional accomodations may be available dependent on the performance or show.  Patrons can call Event Services at 206-684-7202, TDD/TTY 7-1-1 for further information on contacting the show for these accomodations.

Seattle Center Customer Service 206-684-7200, TDD/TTY 7-1-1.