Warranty Services
Worldwide Warranty Policy and Limitations
PDF version
Western Digital ("WD") values your business and always attempts to provide you the very best of service.
No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product was first shipped by WD, which may have regional specific warranty implications.
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
For customers who purchased Products in Australia and New Zealand, please refer to this link for your warranty coverage: support.wdc.com/warranty/policy2.asp. All other customers, your warranty coverage is described below.
Warranty Table of Contents |
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Warranty Policy
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Return Material Authorization (RMA)
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Extended Warranty
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Warranty Limitations
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Limitation of Remedies
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Limitation of Damages
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No Consequential or Other Damages
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Your Use of the Product
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Additional Limitations on Warranty
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Warranty Policy
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited warranty. Please refer to the following warranty tables for basic product warranty information. Depending on the type of sales transaction, product warranty may differ from the general warranty information listed below.
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Recertified Products
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USA, Canada and Latin America
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Europe, Middle East, Africa and India
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Asia Pacific
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India
USA, Canada and Latin America
Product |
Product Designator |
Component Drive1 |
Retail Kit |
Enterprise Drives: |
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS, WD SE |
GD, SD, SB, YD, YR, YS, ADFD, ADFS, BLFS, BLHX, BHTZ, CHTZ, GLFS, HLFS, HLHX, HHTZ, DHTZ, ABPS, ABYS, ABYX, AYPS, AYYS, FBYZ, FBYX, FYPS, FYPX, FYYS, FYYZ, FYYG, F9YZ |
5-year |
5-year |
WD VelociRaptor |
WDBACN |
N/A |
5-year |
WD XE SAS Hard Drive |
BKFG, BKHG, BKFF, HKHG |
5-year |
N/A |
Small Office Storage Server: |
WD Sentinel DS6100, DS5100 |
WDBWVL, WDBYVE |
N/A |
1-year |
WD Sentinel RX4100 |
WDBLVH |
N/A |
3-year |
WD Sentinel DX4000 |
WDBLGT |
N/A |
3-year |
WD Sentinel Drive Kit |
WDBYBL, WDBBDN, WDBNSH |
N/A |
3-year |
NAS: |
My Cloud EX4100, My Cloud EX2100, My Cloud DL4100, My Cloud DL2100 |
WDBWZE, WDBWAZ, WDBNEZ, WDBBAZ |
N/A |
3-year (populated) |
My Cloud EX4100, My Cloud EX2100, My Cloud DL4100, My Cloud DL2100 |
WDBWZE, WDBWAZ, WDBNEZ, WDBBAZ |
N/A |
2-year (diskless) |
My Cloud, My Cloud Mirror, My Cloud EX2, My Cloud EX4 |
WDBCTL, WDBZVM, WDBVKW, WDBWWD |
N/A |
2-year |
WD Red Pro |
FFSX |
5-year |
5-year |
WD Red 3.5-inch |
EFRX |
3-year |
3-year |
WD Red 3.5-inch |
WDBMMA |
N/A |
3-year |
WD Red 2.5-inch |
JFCX, BFCX |
3-year |
3-year |
Networking: |
My Net Switch, My Net N600, My Net N750, My Net N900, WD Livewire, My Net WiFi Range Extender, My Net AC1300 Router, My Net AC Bridge |
WDBJVC, WDBEAV, WDBAJA, WDBWVK, WDBABY, WDBAPK, WDBWNJ, WDBMRD |
N/A |
1-year |
My Net N900 Central |
WDBKSP |
N/A |
2-year |
Desktop Drives: |
WD Purple |
PURX |
3-year |
3-year |
WD Black |
AAEX, AALS, FAEX, FAES, FALS, FASS, AALX, AZEX, FZEX |
5-year |
5-year |
WD Black |
WDBAAZ, WDBMBE, WDBSLA |
N/A |
5-year |
WD Blue (WD Caviar, WD Caviar SE, WD Caviar SE16, WD Caviar Blue) |
BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, AZEX, AZLX, EALX, EZEX, EALS |
2-year |
3-year3 |
WD Blue |
WDBAAV, WDBAAW, WDBAAX |
N/A |
3-year |
WD Blue |
WDBH2D |
N/A |
2-year |
WD Raptor X |
AHFD |
5-year |
5-year |
WD Green (WD Caviar GP, WD Caviar Green) |
EACS, EADS, AACS, AADS, EARS, EARX, EZRX, AZRX |
2-year |
3-year |
WD Green |
WDBAAY |
N/A |
3-year |
Mobile Drives: |
WD Black |
BPKT, BPKX, BEKT, BEKX, BJKT |
5-year |
5-year |
WD Black |
WDBABD |
N/A |
5-year |
WD Blue |
VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT, BPVX, JPVT, JPVX, LPVT, LPVX, TPVT, SPCX, LPCX, MPCK |
2-year |
3-year3 |
WD Blue |
WDBABA, WDBABB, WDBABC, WDBMYH |
N/A |
2-year |
WD Green |
NPVT |
2-year |
N/A |
CE Drives: |
WD AV, WD AV-GP, WD AV-25 |
AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, EURX, EUCX, AUDX |
3-year |
3-year |
External Drives: |
WD ShareSpace |
WDA4NC |
N/A |
3-year |
My Passport Elite, My Passport Studio |
WDML, WDMT, WDMS |
N/A |
5-year |
My Book for Mac, My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Studio LX, My Book Live |
WDBYCC, WDBUWZ, WDBUPB, WDBUSK, WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH1Q, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACH, WDBACG, WDBCPZ |
N/A |
3-year |
WD Elements SE, WD Elements, WD Elements Portable, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II |
WDBUZG, WDBU6Y, WDBBJH, WDBABV, WDE1U, WDE1MS, WDBAAU, WDBPCK, WDBAAR, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T |
N/A |
1-year |
My Book, My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0 |
WDBFJK, WDBVHT, WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP |
N/A |
2-year |
My Passport Essential, My passport Essential SE, My Passport for Mac, My Passport Elite, My Passport Edge for Mac, My Passport Ultra, My Passport Slim, My Passport Air, My Passport Ultra Metal |
WDME, WDBACX, WDMEA, WDBAAC, WDBKKF, WDBGCH, WDBJBH, WDBMWV, WDBZFP, WDBPGC, WDBLNP, WDBJNZ, WDBGMT, WDBPDZ, WDBBLW, WDBWDG, WDBZYL, WDBLUZ, WDBTYH, WDBEZW |
N/A |
3-year2 |
My Passport Studio |
WDBAAE, WDBALG, WDBK8A, WDBS8P, WDBGJA, WDBU4M |
N/A |
3-year |
My Passport, My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Edge, My Passport Enterprise, My Passport Pro (Duo), My passport carrying case, My Passport Wireless |
WDBY8L, WDBBEP, WDBACX, WDBKXH, WDBAAA, WDBACY, WDBABM, WDBAAB, WDBBXV, WDBL1D, WDBABS, WDBABW, WDBK6Z, WDBHEZ, WDBRNB, WDBABK, WDBDAF, WDBK8Z, WDBLJT |
N/A |
2-year |
Home Entertainment: |
WD TV, WD TV Mini, WD TV Live, WD TV Live Plus, WD TV Live Streaming, WD TV Live Hub, WD TV Play, WD TV Media Player |
WDAVN, WDBABF, WDBAAL, WDBAAN, WDBABX, WDBG3A, WDBABZ, WDBHG7, WDBMBA, WDBHZM, WDBYMN |
N/A |
1-year |
My DVR Expander eSATA Edition, My DVR Expander USB Edition, My Book AV eSATA, My Book AV-TV |
WDG1S, WDH1S, WDBACS, WDBGLG |
N/A |
1-year |
My Book AV DVR Expander |
WDBABT |
N/A |
2-year |
Solid State Storage |
WD SiliconDrive CF |
3xxxx |
N/A |
5-year |
WD SiliconDrive II CF |
45xx, 46xx, 48xx |
N/A |
5-year |
WD SiliconDrive A100 |
71xx |
N/A |
5-year |
WD SiliconDrive U100 |
49xx |
N/A |
5-year |
Accessories: |
WD Nomad |
WDBGRD0000NBK |
N/A |
2-year |
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Europe, Middle East, Africa and India
Product |
Product Designator |
Component Drive1 |
Retail Kit |
Enterprise Drives: |
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS, WD SE |
GD, SD, SB, YD, YR, YS, ADFD, ADFS, BLFS, BLHX, BHTZ, CHTZ, GLFS, HLFS, HLHX, HHTZ, DHTZ, ABPS, ABYS, ABYX, AYPS, AYYS, FBYZ, FBYX, FYPS, FYPX, FYYS, FYYZ, FYYG, F9YZ |
5-year |
5-year |
WD VelociRaptor |
WDBACN |
N/A |
5-year |
WD XE SAS Hard Drives |
BKFG, BKHG, BKFF |
5-year |
N/A |
Small Office Storage Server: |
WD Sentinel DS6100, DS5100 |
WDBWVL, WDBYVE |
N/A |
2-year |
WD Sentinel RX4100 |
WDBLVH |
N/A |
3-year |
WD Sentinel DX4000 |
WDBLGT |
N/A |
3-year |
WD Sentinel Drive Kit |
WDBYBL, WDBBDN, WDBNSH |
N/A |
3-year |
NAS: |
My Cloud EX4100, My Cloud EX2100, My Cloud DL4100, My Cloud DL2100 |
WDBWZE, WDBWAZ, WDBNEZ, WDBBAZ |
N/A |
3-year (populated) |
My Cloud EX4100, My Cloud EX2100, My Cloud DL4100, My Cloud DL2100 |
WDBWZE, WDBWAZ, WDBNEZ, WDBBAZ |
N/A |
2-year (diskless) |
My Cloud, My Cloud Mirror, My Cloud EX2, My Cloud EX4 |
WDBCTL, WDBZVM, WDBVKW, WDBWWD |
N/A |
2-year |
WD Red Pro |
FFSX |
5-year |
5-year |
WD Red 3.5-inch |
EFRX |
3-year |
3-year |
WD Red 3.5-inch |
WDBMMA |
N/A |
3-year |
WD Red 2.5-inch |
JFCX, BFCX |
3-year |
3-year |
Networking: |
My Net Switch, My Net N600, My Net N750, My Net N900, My Net N900 Central, WD Livewire, My Net WiFi Range Extender, My Net AC1300 Router, My Net AC Bridge |
WDBJVC, WDBEAV, WDBAJA, WDBWVK, WDBKSP, WDBABY, WDBAPK, WDBWNJ, WDBMRD |
N/A |
2-year |
Desktop Drives: |
WD Purple |
PURX |
3-year |
3-year |
WD Black |
AAEX, AALS, FAEX, FAES, FALS, FASS, AALX, AZEX, FZEX |
5-year |
5-year |
WD Black |
WDBAAZ, WDBMBE, WDBSLA |
N/A |
5-year |
WD Blue (WD Caviar, WD Caviar SE, WD Caviar SE16, WD Caviar Blue) |
BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS, AABS, AAJS, AAKS, AABB, AAJB, AAKB, AAKX, AALX, AZEX, AZLX, EALX, EZEX, EALS |
2-year |
3-year4 |
WD Blue |
WDBAAV, WDBAAW, WDBAAX |
N/A |
3-year |
WD Blue |
WDBH2D |
N/A |
2-year |
WD Raptor X |
AHFD |
5-year |
5-year |
WD Green (WD Caviar GP, WD Caviar Green) |
EACS, EADS, AACS, AADS, EARS, EARX, EZRX, AZRX |
2-year |
3-year |
WD Green |
WDBAAY |
N/A |
3-year |
Mobile Drives: |
WD Black |
BPKT, BPKX, BEKT, BEKX, BJKT |
5-year |
5-year |
WD Black |
WDBABD |
N/A |
5-year |
WD Blue |
VE, UE, BEAS, BEVS, BEVE, BEVT, KEVT, TEVT, BPVT, BPVX, JPVT, JPVX, LPVT, LPVX, TPVT, SPCX, LPCX, MPCK |
2-year |
N/A3 |
WD Blue |
WDBABA, WDBABB, WDBABC, WDBMYH |
N/A |
2-year |
WD Green |
NPVT |
2-year |
N/A |
CE Drives: |
WD AV, WD AV-GP, WD AV-25 |
AVBS, AVJS, AVBB, AVJB, EVCS, EURS, AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, EURX, EUCX, AUDX |
3-year |
3-year |
External Drives: |
WD ShareSpace |
WDA4NC |
N/A |
3-year |
My Passport Elite, My Passport Studio |
WDML, WDMT, WDMS |
N/A |
5-year |
My Book for Mac, My Book VelociRaptor Duo, My Book Thunderbolt Duo, My Book Mirror, My Book Pro, My Book Pro II, My Book World, My Book World II, My Book Studio, My Book Studio II, My Book Home, My Book Office, My Book Elite, My Book Studio, My Book Live |
WDBYCC, WDBUWZ, WDBUPB, WDBUSK, WDH2U, WDG1T, WDG2TP, WDG1NC, WDH1NC, WDG2NC, WDH2NC, WDH1Q, WDH2Q, WDH1CS, WDH1B, WDBAAH, WDBAAJ, WDBC3G, WDBACG, WDBCPZ |
N/A |
3-year |
WD Elements SE, WD Elements, WD Elements Portable, My Book, My Book Essential, My Book Mac Edition, My Book Premium, My Book Premium ES, My Book Premium II |
WDBUZG, WDBU6Y, WDBBJH, WDBAAR, WDBJRH, WDE1U, WDE1MS, WDG1U, WDH1U, WDG1C, WDG1SU, WDG2T |
N/A |
2-year |
My Book, My Book Live Duo, My Book Essential, My Book for Mac, My Book 3.0 |
WDBFJK, WDBVHT, WDBAAF, WDBACW, WDBAAG, WDBAAK, WDBABP |
N/A |
2-year |
My Passport Essential, My Passport for Mac, My Passport Elite, My Passport Studio, My Passport Edge for Mac, My Passport Ultra, My Passport Slim, My Passport Air, My Passport Ultra Metal |
WDME, WDMEA, WDBAAC, WDBAAE, WDBKKF, WDBGCH, WDBJBH, WDBALG, WDBK8A, WDBS8P, WDBMWV, WDBZFP, WDBPGC, WDBLNP, WDBJNZ, WDBGMT, WDBPDZ, WDBBLW, WDBWDG, WDBZYL, WDBLUZ, WDBGJA, WDBU4M, WDBTYH, WDBEZW |
N/A |
3-year |
My Passport, My Passport Essential, My Passport Essential SE, My Passport for Mac, My Passport AV, My Passport SE for Mac, My Passport Studio, My Passport Edge, My Passport Enterprise, My Passport Pro (Duo), My passport carrying case, My Passport Wireless |
WDBAAA, WDBAAB, WDBABM, WDBACX, WDBABS, WDBABW, WDBACY, WDBBEP, WDBBXV, WDBFBW, WDBEMM, WDBHEZ, WDBK6Z, WDBKXH, WDBL1D, WDBY8L, WDBZZZ, WDBRNB, WDBABK, WDBDAF, WDBK8Z, WDBLJT |
N/A |
2-year |
Home Entertainment: |
WD TV, WD TV Mini, WD TV Live, WD TV Live Plus, WD Elements Play, WD TV Live Hub, WD TV Play, WD TV Media Player |
WDAVP, WDBABG, WDBAAM, WDBAAN, WDBAAP, WDBKH2, WDBREC, WDBGXT, WDBACC, WDBNLC, WDBACA, WDBMBA, WDBHZM, WDBYMN |
N/A |
2-year |
My DVR Expander eSATA Edition, My DVR Expander USB Edition, My Book AV eSATA, My Book AV-TV |
WDG1S, WDH1S, WDBACS, WDBGLG |
N/A |
2-year |
My Book AV DVR Expander |
WDBABT |
N/A |
2-year |
Solid State Storage |
WD SiliconDrive CF |
3xxxx |
N/A |
5-year |
WD SiliconDrive II CF |
45xx, 46xx, 48xx |
N/A |
5-year |
WD SiliconDrive A100 |
71xx |
N/A |
5-year |
WD SiliconDrive U100 |
49xx |
N/A |
5-year |
Accessories: |
WD Nomad |
WDBGRD0000NBK |
N/A |
2-year |
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Asia Pacific
Product |
Product Designator |
Component Drive1 |
Retail Kit |
Enterprise Drives: |
WD Raptor, WD RE, WD RE2, WD RE2-GP, WD RE3, WD RE4, WD RE4-GP, WD VelociRaptor, WD RE SAS, WD SE |
GD, SD, SB, YD, YR, YS, ADFD, ADFS, BLFS, BLHX, BHTZ, CHTZ, GLFS, HLFS, HLHX, HHTZ, DHTZ, ABPS, ABYS, ABYX, AYPS, AYYS, FBYZ, FBYX, FYPS, FYPX, FYYS, FYYZ, FYYG, F9YZ
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