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Test Equipment Depot Ordering Information and Policies

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Company/Contact Information

The Test Equipment Depot offers the ultimate value in high quality test equipment. Our factory-trained technicians completely refurbish, align, and calibrate all Pre-Owned equipment to the original manufacturer's specifications. This service is unmatched anywhere. Whether it is new or pre-owned equipment, our rigorous quality control assures that the product that you purchase will be the best possible. Don't settle for second best! Call us today to discuss your test equipment needs.

Fotronic Corporation
99 Washington Street
Melrose, MA 02176-6024

Phone: 781.665.1400 / 800.517.8431
Fax: 781.665.0780
Email:

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Ordering Information Shipping Information
  • Pricing Disclaimer
  • Payment Methods
  • Minimum Order
  • Order Cancellation
  • Check Order Status
  • Leasing
  • Shipping Methods
  • Free Shipping Offer Requirements
  • Delivery Timeframes
  • Package Tracking
Return Policy Privacy Policy
  • New Equipment Returns
  • Used Equipment Returns
  • Check Return Status

We do not sell our customers' personal information, including email addresses, to any third parties. Read more..
Security Caution
Vendors Are Encouraged to Verify Any Suspected Fraudulent Fotronic Purchase Orders
Read more..
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Pricing Product Information Disclaimer
   

Test Equipment Depot strives to give you accurate content, product information, policies, pricing, warranties and visual displays. Policies, pricing, and item availability are subject to change without notice.  Any typographical, photographic, or specification errors in product information, pricing or offers is subject to correction.  Test Equipment Depot reserves the right to limit quantities and/or cancel an order.
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  • spacer spacer spacer spacer We accept American Express, MasterCard, Visa and Discover credit cards.  This includes Government IMPAC cards.
  • Purchase order terms for Corporate and Educational Institution and Government orders are net 30 days pending credit approval.
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    There is a no minimum order total.
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To cancel an order, contact us as soon as possible at 800.517.8431 or email .  Please be sure to include your order number and reason for cancellation and we will assist you.  Return shipping, handling and/or restock fees may be assessed if order shipped before notice of cancellation was given.
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To check the status of an online order, email . Please be sure to include your order number.
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    Leasing is available for purchases through a recognized third party leasing company for those customers who prefer to preserve working capital or who want the flexibility offered by lease financing. The minimum lease amount is $2,000 and a variety of terms are available. All leases are subject to credit approval by lessor and all terms and conditions of the lease are between the lessor and lessee. For more information, please contact us.

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We carry a large inventory of products which enables us to ship most orders within 24 hours. If your order contains products that are not in stock, we will contact you with an estimated shipping date. Feel free to contact us at 800.517.8431 or email for .

Online orders are shipped via FedEx.

  • FedEx Ground:
    Delivered anywhere in the Continental United States* within 1-7 business days.
  • FedEx Express Saver: 3 business days
    Delivered throughout all states except Alaska and Hawaii. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days
  • FedEx 2 Day: 2 business days
     Delivered throughout all the Continental United States* by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Some rural areas of Alaska and Hawaii may take 3 business days. For additional details about Alaska and Hawaii shipments, Please Call
  • FedEx Standard Overnight: Next-Business-Day Afternoon
    Delivered throughout all the Continental United States* by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Available from Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
  • FedEx Priority Overnight: Next-Business-Day Morning
    Delivered throughout all the Continental United States* by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Delivery to many areas of Alaska and Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call
  • FedEx First Overnight: first thing the Next-Business-Day Morning
     Delivered throughout all the Continental United States* by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code. Delivery is available to Alaska depending on destination ZIP code by 9 a.m. Not available to Hawaii. For additional details about Alaska and Hawaii shipments, Please Call

If you have any more questions about shipping, please feel free to call us toll-free at 800.517.8431.

*Continental United States = 48 United States, excluding Alaska and Hawaii.
 
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Requirements for Free Ground Shipping

  • Checkout Order must be greater than or equal to $75.00 to qualify
  • Checkout must be via standard "Proceed to Checkout" option.
  • Free Ground shipping to anywhere in the Continental* United States
  • Orders with items exceeding 150 lbs in weight will not qualify for free shipping
  • Offer only valid for WEB purchases

*Continental United States = 48 United States, excluding Alaska and Hawaii.
   
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    Orders that have been shipped via FedEx can be tracked via FedEx.com Package Tracking.  You will need a tracking number.  You may also email  for tracking information.

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  All returns must be authorized. Items returned without prior authorization will not be accepted.  Items Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured
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    Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date.  After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge. 

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.  A restocking fee of up to 25% of purchase price may apply.  Special orders are non-returnable.

International customers must ship any returns to us freight and duty prepaid.  Return freight charges for International shipments will be the responsibility of the customer.
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    Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty.  Warranty period is stipulated in our written quotation and/or your Purchase Order.  At our discretion we will repair, replace or credit the price paid for the unit.

Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.
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To check the status of a return, email . Please be sure to include your RMA number.

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