Welcome to Sky Accessibility

Helping Sky customers with disabilities to get the most out of our services.

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TV Pick

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Kings & Queens Of Speech Yr 1 Ep 1

Sky One HD / Sky Channel 106

Thursday 21st May 8pm

Showing in:
SUB
AD

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Sky TV Help

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Subtitles

Subtitles are the written representation of the dialogue and sound effects, making it possible for deaf and hard of hearing people to enjoy programmes on Sky TV.

  • Subtitles

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Audio description

Audio description is an additional commentary that describes the action taking place, making it possible for blind and partially sighted people to enjoy programmes on Sky TV.

  • Audio description

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Accessible Sky TV Guide

You can set up the accessibility features you need, such as subtitles or audio description options, and select the Sky Guide with a high contrast colour scheme and bolder font to make it easier to navigate

  • Accessible Sky TV Guide

There are also overviews of accessibility features such as Sign Language & Alternative Formats.

Computer help

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Making things bigger

Many computer programs allow you to increase the size of things on screen, including websites, documents and even your mouse pointer.

  • Making things bigger

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Changing colours and fonts

Changing colours and fonts can make things easier to read. You can change them for web pages, or for your whole computer.

  • Change colours and fonts

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Voice recognition

Voice recognition makes it possible to talk to your computer. You can open programmes, dictate text, and carry out many other tasks using your voice.

  • Voice recognition

There are more ways to get the most from your computer, including speech output, mouse and keyboard adjustments and help with spell checking and typing.

Frequently Asked Questions

Top Frequently Asked Questions

  1. I usually pay the same amount every month, why is my bill different this month?
  2. Can I reset subtitles when they stop working?
  3. I would like my correspondence in an alternative format, is this possible?
  4. Do I have to pay for audio description?
  5. Why not audio describe all Sky programmes?

Customer Feedback

"As always everything was handled perfectly and I am totally happy with my service and the way I am treated" (customer with physical disability)

"Laura was extremely helpful and dealt with my problem efficiently" (customer with hearing loss)

"We always find the staff friendly and helpful" (customer with physical disability)

 

Latest News

  • Sky+ app: the new talking TV guide for blind and partially sighted customers

    21st Oct 2014

    Sky has worked with the RNIB to develop a new version of the popular Sky+ app – making it even easier for blind and partially sighted customers to find, and manage their favourite shows.

    The new update means that the Sky+ app – the UK’s most widely used subscription TV app is compatible with the latest voice-over technology built into iOS and Android devices. Customers can now make better use of the app by being able to control it through a series of gestures , while a voice over reads out each item of text that appears on the screen.

    This makes ...

  • Deaflympics Coverage on BSL Zone

    29th Jul 2013

    The BSL Zone, available on the Community Channel (channel 539) is covering the Deaflymics 2013. Produced by Remark Media, this coverage will also be available on the BSL Zone website here. There will be one profile of a British competitor each day along with a daily update from the games.

    You'll be able to find out all about the athletes' respective sports, their preparation and training, and their hopes and dreams for the games, which are being held in Sofia, Bulgaria.

    The Sofia 2013 Deaflympics will be the 22nd edition of the games. More than 3,000 Deaf athletes ...

More News

  • Zoom Films at London Film Festival

  • Sky and Audio Description.

Upcoming Events

There are no upcoming events scheduled at this time.