ASPE Policies and Information

ASPE provides an unsurpassed training experience. If for any reason you are not satisfied with the program, simply notify the instructor or registrar of your intent to withdraw from the program prior to the first morning break, turn in your course materials and receive a 100% refund. If at the end of the program day, you are unsatisfied with the program, we will credit your tuition towards a future program of your choice.

Courses are available as onsite training

All courses are available as onsite training at your location. On-site options can be very cost effective.
Learn more about onsite training.

Registration Information

Course Hours:

This course begins promptly at 8:30 AM and ends at 4:30 PM, unless otherwise noted on the course page or in email notifications. Please arrive at 8:00 AM on the first morning of class to sign-in and meet your fellow attendees.

Shipping of Course Materials:

In an effort to reduce paper waste, course materials for live-online sessions will be digital. You will recieve information on how to obtain your course materials in your confirmation email.Please click here for more information.-->

Payment Policy:

Payment is required at time of registration. Approved forms of payment include a company purchase order, prepaid TAP account or credit card. We accept Visa, MasterCard, American Express, and Discover.

Substitution & Cancellation Policy:

If a change needs to be made to your public course registration (cancel, transfer, or substitution) ASPE must receive written notice via email at customerservice@aspeinc.com or fax at 919-816-1710. If a cancel or transfer request is made less than 15 business days prior to the class start date, payment will still be due, no refunds will be issued and you will be charged a $200 change fee. Your paid tuition will be available for one year to be used as a credit towards another course of equal value; only one reenrollment opportunity is allowed. Failure to attend the course without written notification will result in forfeiture of the full course price. Student substitutions may be made at any time prior to the start of class free of charge. If a student substitution is made for a live, online session and any hard-copy materials have been provided to the initial student, it is the responsibility of the client to pass along those materials to the new attendee. If ASPE is forced to cancel a course for any reason, liability is limited to the registration fee only.

In certain situations, ASPE may not have the required enrollment to hold a course as scheduled. We do our best to confirm every class, but our main mission is to provide students with the skills and knowledge to have a positive impact on their work performance. Based on this, should there be a cancellation for a class you are enrolled in, ASPE will proactively automatically enroll you into the next available live, online session of the same course to provide you with the knowledge you originally needed. You will be notified during this process and have the ability to work with an ASPE representative regarding alternate options if you are unable to attend the new session.

Substitution & Cancellation Policy (Salesforce Training Courses):

A student enrolled in a Salesforce.com course may request a cancellation, transfer/reschedule and/or refund at any time prior to 15 calendar days before the course session start date. Cancellation or transfer/reschedule requests made less than 15 calendar days ahead of the course session start date will be billed at full price. In the case of a transfer/reschedule request less than 15 calendar days before the course session start date, the customer must pay the full price of the canceled enrollment as well as the full price for the new enrollment to which they are transferring.

If you have questions or concerns, please contact customerservice@aspeinc.com or call 877-800-5221.

Hotel Reservations:

ASPE does not set aside a block of rooms for class participants. If you wish to book a sleeping room please contact ASPE for the best hotel options or recommendations. For directions to the course location please call ASPE or you may also contact the training center or hotel directly.

Frequently asked questions

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