Generation Y Infographic
Learn how to better serve
The largest generation
In history!

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Case Study
Learn how Mint Bills reduced call center volume by 45%

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Case Study
Learn how Mint Bills reduced call center volume by 45%

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"Due to nanorep we were able to reduce the number of questions answered by humans by 70% and have our agents deal with 6 times less inquiries per day. So when you deal with tens of thousands of inquiries every month, it is no surprise that our reps are absolutely in love with nanorep. nanorep also allowed us to manage our ever-growing product KB by automating the per product FAQ cycle and as a result the conversion rate of visitors using nanorep on our websites has tripled than those who don't. "
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"nanorep deflected more than 60% of our monthly inquiries by answering all our visitors' repetitive questions automatically, resulting in similar reduction in our support costs. We were amazed by the results of the nanorep auto-suggesting ticketing system that shortened our response time from 30 hours to 4 hours and resolution time from 2 days to 0.5 day, increasing our user satisfaction."

"We purchased nanorep last year and have had great success with it, in fact, it has reduced our call volume by 35%."

"We're very excited about nanorep. In the couple of months that we've been on board with nanorep, we've seen 8-10% conversion lift, more pages per visit, longer visits and stronger engagement with existing customers."

"We have a set of insights now, that for 12 years I have searched for, and no one other than nanorep has given this to us."

"eToro, a social investment leader, is happy to work with nanorep. nanorep provides an excellent service with a seven languages auto-Dynamic FAQ. Our users are much happier with nanorep's instant self-service, as it provides another media of engagement between agent and users. It uses our agents’ time and expertise more efficiently. "

"We purchased nanorep, because we simply wanted to offer better Customer Service and get a stronger engagement with our clients. nanorep allows us to have 24/7 Customer Service in 5 languages through 5 KBs, but what we did not expect was that nanorep would immediately increase our conversion rate by 7-10 %. I also have to give credit for the nanorep staff, which has provided great service for us in addition to the great product."

"Outstanding service and support from these guys, just how it should be. The whole team is focused on achieving success. Highly recommended!"

"nanorep automatically answers more than 13,000 questions per month and free existing agent to use their time and expertise more efficiently. The solution allows our reps to focus more on the high-value chat requests and the ones who are more likely to convert"

"Providing timely support of high quality to our 55 million registered users has always been a challenging goal for us at MyHeritage.com. As soon as we deployed nanorep, we've been able to channel trained support staff to focus on responding to the more difficult, personal cases while letting nanorep handle hundreds of simpler support questions each day, automatically, to the complete satisfaction of our customers. We've found nanorep to be an extremely capable system that learns and improves over time. It does an excellent job of matching customer questions to appropriate answers prepared by our staff in advance, in multiple languages. Our investment in nanorep has had positive ROI from day one and I strongly recommend it to any organization striving to deliver superior support to its customers."

"Since implementing nanorep , they have become a key factor at Plimus in maintaining support SLA's by answering thousands of vendors and millions of customers worldwide instantly and accurately as required with sensitive matters such as online payments. Nanaorep's system is user friendly, easy to maintain and reduces support escalations. In our business customer satisfaction is of the highest priority and with our investment in nanorep they have helped us achieve just that, enhancing our delivery of high quality and seamless support.

"The nanorep solution is brilliant self-learning help desk for sending funds to a large number of people in numerous countries, which have many specific questions before setting up their level of confidence. nanorep does a great job for us every day ".

"nanorep is at the center of our support strategy at Yola. We believe in scaling support by never answering the same question twice! nanorep helps us to do this by it's elegant solution to the problem of search. No matter how vast your knowledge base is, unless customers can find the answers easily, it is useless. nanorep turns your knowledge base into a goldmine! It allows us to easily maintain an automatic answer rate of 90% or higher! nanorep is like the ATM of support providing robust self-service and ensuring that our customers get what they need, 24/7!"

"Within few months since we have launched nanorep, the number of calls into our call center declined, with an increase in our customers' satisfaction. We have learned that using nanorep for answering new customers' online instantly has the highest impact on our customers' purchase decisions and on reduction in incoming support calls. nanorep is significantly effective for us."

"The nanorep service is a very welcomed add-on to our web service. It was surprisingly simple, fast to integrate and launch. It provides us with an efficient first line of response to our users 24 hours a day (off office hours). We also integrated nanorep into the help system of our client side windows software. The web-based help desk interface is a great. Its user friendly available from anywhere and allows our team to work simultaneously on several tasks - an important feature for us. Highly recommended!"

"The rich-content website of the Open University invites many students to post their questions for our support center. Using nanorep, our 100 reps are able to significantly improve the response time to queries as many questions are answered in real-time. nanorep improves customer experience and helps us dealing professionally with the Peak Traffic Load of the registration seasons. We love working with nanorep's team."

"nanorep extended the reach of the Voice of the Customer for us, whereas before I had to rely only on customer care engagement data . With nanorep I get a clearly communicated story for these customers, whose voices had previously been silent. I can now understand why the flow may be abandoned at a certain time, because nanorep is a sort of 'mind reader' for our customers, helping us provide a greater customer experience."

"At Playtika we serve millions of international gamers on multiple games and platforms. nanorep significantly reduces our support load by answering 70,000 inquiries per month. nanorep’s intelligent service enhances our customer experience and helps us better understand our gamers’ needs."