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Top Known Issues for DC Universe Online

This article will serve as a central reference point for current and on-going in-game, technical and account-related issues. To receive email updates when this article is updated, click on the 'Notify me by Email' button at the bottom of the article, and a notification will be sent to your account's registered address.

PS4 Missing Marketplace Cash or Legendary status

If you recently purchased Marketplace Cash or a Legendary subscription and have not received it yet, please be aware that it may not automatically update. Legendary status may take up to 24 hours, Marketplace Cash may take up to 72 hours. Please follow the suggested steps in this article to speed up the delivery process.

PSN: Did Not Recieve Legendary Status

When purchasing a membership on the PSN, the membership entitlement may time out based on how busy the PSN is. Don't fear though, if you log completely out of both DCUO and the PlayStation Network and remain offline for 5 minutes, when you log back in the membership entitlement will be resent. This issue resolves itself 100% of the time and there is unfortunately no way for a Daybreak Games employee to force the entitlement to be resent.

Membership/Loyalty: I Did Not Get My Replay Badges / Loyalty Rewards

Once you have ensure that your billing is set to recurring, please check your actual subscription date. Nearly all of these cases are actually not bugs, but simply subscription dates that have not yet been eclipsed again.

Marketplace, Accidental Purchases and Buyer's Remorse

Customer service cannot assist with any Marketplace purchases that have not failed. If you succeed in purchasing anything; an item, character slot, bank slot, replay badges, etc., you are stuck with that item. Review your purchase before you confirm it and research what you are purchasing before finalizing the purchase to be 100% sure you are getting what you want.

Old DLCs Not Purchasable With Marketplace Cash

Some PSN customer's may be trying to purchase Older DLCs with Marketplace Cash; please be aware that not all DLCs may be purchased through the PSN Store. For information on DLCs, please click here.

Item Restoration and Item Exchanges

Please be aware that customer service will only restore items lost due to major service outages that result in character rollbacks. All other lost/deleted/sold/salvaged items will need to be regained through normal game mechanics. Any accidentally purchased items, or items that you dislike cannot be exchanged. Anything you purchase is final, please take a moment to ensure you are buying exactly what you want.

Deleted Characters

Please take the utmost care when deleting your character. If you delete the wrong character customer service will not be able to restore it. Deleted characters are unrecoverable, if a character is deleted the only option is to start a new character.  

Missions / Tasks / Feats

Please be aware that customer service will no longer update any mission, task, or feat that you may be having issues with. We suggest searching community sites and asking other community members about the issue to ensure you are doing it correctly. If you believe the mission, task, or feat is bugged you may want to post on the forums. You can also contact customer service and although we will not update it for you, we will send the issue along to our development team.

Respec Tokens (Power/Body/Movement)