How can I obtain replacement parts for my Step2 product?
Replacement parts can be ordered by calling our Customer Service team at 1-800-347-8372 Monday - Friday between 8 - 5 ET. To quickly assist you with the parts you need, please have your product close by during your call.
Alternatively, you can utilize the "Contact Step2" form above indicating your replacement part needs. If choosing this method, please be sure to include a phone number where you can be reached during our normal business hours and select "Replacement/Missing Parts" when submitting your contact form.
Our website is currently undergoing routine maintenance to better serve our customers. At this time please contact our live representatives at 1-800-347-8372 Monday - Friday, 8 - 5 EST.
Unfortunately, Step2 replacement parts are not available for purchase online. We invite you to check back regularly as we are working to enable this technology in the near future.
*Please note that replacement parts may not be available if the product has been discontinued.
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