Zetoc Survey 2012 Summary.

A questionnaire was included in the Zetoc web site on 01 November 2012 and taken down on 21 December 2012. We would like to thank all those who took the time to complete the survey, we value your feedback.

The tables and charts below present a summary of the survey responses.

Most Valued Zetoc Feature.

Respondents were asked what they valued most about Zetoc. The features considered most valuable were: Alerts (43%); coverage (18%); the ease of use, searching and speed (14%) and data quality (12%).

	Most Valued: All Results	Percentage
Alerts	65	43%
Ease of use, searching, speed	22	14%
Coverage	28	18%
Currency/timeliness	6	4%
Data Quality	18	12%
Convenience	4	3%
General Feedback	9	6%
Total Comments	152

Work Sector.

Respondents were asked which sector they worked in. Most respondents were involved in the Higher Education Sector (70%), followed by 8% in Health.

	Work Sector: All Results	Percentage
Higher Education	143	70%
Further Education	11	5%
Other Education	5	2%
Government	11	5%
Health	17	8%
Other	16	8%
Total	203

Role.

Respondents were asked in which role do they use Zetoc. 70% of respondents were involved in academic work as students, researchers or lecturing staff. Library staff/information professionals accounted for 26% and Other for 3%.

	Role: All Results	Percentage
Undergraduate student	21	10%
Postgraduate student	62	31%
Lecturer/Professor	22	11%
Academic researcher	38	19%
Library Staff/Information Specialist	53	26%
Other	7	3%
Total	203

Subject Area.

Respondents were asked, if they currently work or study in an education establishment to specify their subject area. The greatest number of respondents selected Social Sciences (11%) for their subject area, followed by Education and research methods (8%) and Business and management studies (6%). Many respondents chose more than one option so the figures include every subject area selected for each respondent.

Usage Frequency.

Respondents were asked, on average, how often they use Zetoc.

	Usage Frequency: All Results	Percentage
Several times a week	55	27%
Once a week	44	22%
Once or twice a month	49	24%
Less often	30	15%
This is my first use of Zetoc	25	12%
Total	203

Ease of use.

Respondents were asked how do they find using Zetoc. 70% of respondents agreed that Zetoc is easy to use.

	Ease of use: All Results	Percentage
Very Easy	56	28%
Easy	85	42%
Neither easy or difficult	51	25%
Difficult	10	5%
Very difficult	1	Less than 1%
Not answered	0	0%
Total	203

Recommend.

Respondents were asked to what extent they agreed with the statement 'I would recommend Zetoc to others'. 93% of respondents agreed that they would recommend Zetoc to others. No users responded saying they disagreed - the remaining users were either neutral or selected "Not Applicable".

	Recommend: All Results	Percentage
Strongly agree	95	47%
Agree	94	46%
Neither agree or disagree	10	5%
Disagree	0	0%
Strongly disagree	0	0%
Not applicable	4	2%
Total	203

Comments

Some very positive comments were provided by respondents about the Zetoc service and the features they valued the most. A small selection of the comments can be found below:

“I love the alerts, but also like ability to search conference proceedings. Love the ease of outputting results, compared to other resources, it's simple.”
“It brings me all the tables of contents I require leaving me free time to do other things that I am required to do as part of my job. I can also keep up to date with what is going on in my profession.”
“Coverage! All in one place - no need to find out Publisher etc. Alerts are a must for me - convenient and consistent.”
“Saves me so much time. I just have to have a quick look at the tables of contents to know if there are any articles I want to access. I often spot articles that I know colleagues will find interesting and can forward the reference on. It helps me to feel that I am keeping up to date with developments both in teaching and in my specialist field (palliative care).”
“I have a range of interests and have set up zetoc profiles for each area and find it great to be able to see incrementally what is being published that is relevant to the area. I really find it useful to be able to link to the electronic journals and get the pdf files to review in depth later. It's a great service and really effective.”

Interviews.

In addition to the online survery, users were asked if there would be willing to participate in future survey or interview sessions relationg to Zetoc and/or other Mimas services. Users who would be willing to participate were asked to provide a contact email address.