Important Links
- FY15 Annual Report
- FY14 Strategic Planning Retreat Poster
- UMBC Results: Educause Survey on Undergraduates and IT
- Annual Report – FY2011 | FY2010
- IT Restructuring Report – 2011 Update | 2010 Initial Report
- DoIT Assessment Plan – 2011
Related Link
- Top 20 FAQ Search Terms
- RT DoIT Reports
- Support Phone Calls
Customer Satisfaction Survey
Once a ticket is completed and closed, the requester will be sent a follow-up e-mail indicating that problem is now resolved or the request has been completed. They will also be asked to return to complete a customer satisfaction survey (ONLY 4 Questions). This is completely voluntary and will greatly help us continue to improve on our customer service approval. Summary Results