Important Links

  • FY15 Annual Report
  • FY14 Strategic Planning Retreat Poster
  • UMBC Results: Educause Survey on Undergraduates and IT
  • Annual Report – FY2011 | FY2010
  • IT Restructuring Report – 2011 Update | 2010 Initial Report
  • DoIT Assessment Plan – 2011 

Related Link

  • ‪Top 20 FAQ Search Terms‪
  • RT DoIT Reports
  • Support Phone Calls

Customer Satisfaction Survey

Once a ticket is completed and closed, the requester will be sent a follow-up e-mail indicating that problem is now resolved or the request has been completed. They will also be asked to return to complete a customer satisfaction survey (ONLY 4 Questions). This is completely voluntary and will greatly help us continue to improve on our customer service approval. Summary Results