Frequently Asked Questions

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Frequently Asked Questions

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Contact us for all requests including issues with an order.

Products

What type of paper, chemicals and machines are your photographs reproduced on?
Are the photos I will receive the same resolution as the images online?
How are the photos processed?
Will the photos I order have a watermark on them?
Will the caption be printed on the photo?
What is the difference between glossy, matte and lustre?
What type of framing and matting material do you use?
How are images cropped?
Do you hold the copyrights to your images?
Can I download the images?
Can the photos be used commercially? (advertising, promotional materials, etc.)

Ordering

Why can't I add items to my shopping cart?
How do I order?
Can I phone in an order?
Are your online credit card transactions safe and secure?
Can I cancel or change an order once I place it?
If I start an order and leave the site, how long do items stay in my shopping cart?
I can't find my photo on the site. Where can I locate it?
Can I have my photos shipped to another location other than my billing address?

Shipping

Can I return my order if I am unhappy with the finished product?
How long will it take to receive my photos? How are photos shipped?
Am I able to track my shipment?
What should I do if I received the wrong items or I am missing items from my order?
What are the shipping costs?
Am I responsible for paying the shipping costs?
How are the photos and items packaged?
What should I do if the artwork has been damaged during shipment?

Payment

What are my payment options?

Privacy Policy

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Products

Question: What type of paper, chemicals and machines are your photographs reproduced on? Answer: We print on archival quality Kodak papers. Kodak EDGE is used for matte and glossy and Kodak Endura is used for Lustre.

Question: Are the photos I will receive the same resolution as the images online? Answer: The resolution of the photos online has been reduced in order to conserve space and memory required to host them online. When we make prints of your photos, we use high-resolution files of the photos. Your prints will be crisper and more vivid than what you see on your computer monitor.

Question: How are the photos processed? Answer: We process using Archive Quality Kodak paper, which is RA 4. We use Kodak chemicals for all our prints. For our small format, which are 10x15 and smaller, we use Fuji Frontiers and Noritsu. For our large format prints, which are 11x14 and larger, we use Durst.

Question: Will the photos I order have a watermark on them? Answer: No. The watermark is an online feature only.

Question: Will the caption be printed on the photo? Answer: No. Captions will not be included on the photo you receive.

Question: What is the difference between glossy, matte and lustre? Answer: Glossy photos are printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass.

In contrast, matte finishes have a very smooth, non-glare finish. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print and may be best suited for framing.

Lustre paper is the premier paper most preferred by portrait and wedding photographers and is considered more of a professional-grade paper. Lustre is often considered the finish "between" matte and glossy, and has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturization than matte as well as a higher contrast.

Question: What type of framing and matting material do you use? Answer: To be sure to complement and accentuate the quality of the photos we use high quality black vinyl veneered wooden frames with acrylic plexiglass and paper backing. If ordering a matted print, an evenly spaced white mat surrounds the photos with a beveled edge.

Question: How are images cropped? Answer: There are several options for image cropping. After you have selected the "Order Print" option, the cropping options will be displayed and explained.

Question: Do you hold the copyrights to your images? Answer: All copyrights are owned and controlled by myCapture's partners.

Question: Can I download the images? Answer: If a digital download is offered on the pricing sheet than it is available for pur