 |
|
| |
|
|
|
|
|
|
|
|
|
Frequently
Asked QuestionsPlease read thru the Frequently Asked Questions
to find answers to your questions before sending us an email inquiry. [ back to top ] • How do I pay for the hosting? You can post your deposits to any branch of the above mentioned
banks. [ back to top ] • What is Shared Hosting? Can I host multiple domains in one account?Shared Hosting is the ability to host seperate websites from your account or park multiple domains depending on the package you have purchased. Parked domains are simply seperate domain names parked on top of your main domain. Websites per account is where a seperate domain name is parked on to a sub folder to look as though it is a seperate account. These features are provided for free on all packages except Plan 75 and are available as paid extras on all packages. [ back to top ] • What are the settings for the nameservers?Paladin Server ns1.ploghost.net : 67.18.222.203 ns2.ploghost.net : 67.18.222.204 Tauren Server ns3.ploghost.net : 72.36.132.202 ns4.ploghost.net : 72.36.132.203 Pandaren Server ns13.donutbai.com : 72.36.206.42 ns14.donutbai.com : 72.36.206.43 ArchMage Server ns1.donutbai.com : 72.232.43.82 ns2.donutbai.com : 72.232.43.83 Druid Server ns5.donutbai.com : 72.36.152.82 ns6.donutbai.com : 72.36.152.83 Avatar Server ns15.donutbai.com : 72.232.194.154 ns16.donutbai.com : 72.232.194.154 WinHost Server ns3.donutbai.com : 65.98.69.97 ns4.donutbai.com : 65.98.69.98 [ back to top ] • What type of technical support do you offer the clients? Our primary mode of support is via the HelpDesk. We try our best to provide all necessary technical support to our clients. E-mail, SMS and Instant Messenger are also convenient when applicable. We will also offer off-site or remote technical assistance like configuration, installation and data restore at a minimal fee. [ back to top ] • Do I need a domain for my hosting?Normally, you might want to have your own domain to match with our hosting. However, if you wish so, we can provide you with a sub-domain for free. This can be found at youraccount.ploghost.com [ back to top ] • How long will it take to process my orders?We will try our best to process your requests and accounts the soonest possible time. It would normally be somewhere between 12 - 24 hours from the time of order. It could also be much faster than that. [ back to top ] • Do you support scripts installations?Most bulletin board softwares are allowed in our servers. You will find some which can be auto-installed thru cPanel's Scripts Library (phpBB & Invisionboard, etc.). There are also softwares which could prove very useful for bloggers like the b2, phpNuke and paBox. However, we restrict the following: UltimateBBS, IkonBoard, CGI/Perl version of YABB, Proxy scripts, IRC scripts, Anonymizer, Chat rooms not included as standard in the cPanel, phpShell and similar scripts. [ back to top ] • Do you allow SSH access?We only allow SSH access upon request with valid reasons. We will also require you to fax us an identification card (SSS, Driver's License, Passport ID) and a signed Terms of Agreement. [ back to top ] • Can you register a domain for me?Yes. We can register a domain for you. It's a one-time fee of P600 for a year for Top Level Domains such as .com, .net and .org. For other domains like .com.ph, .ws, .us, .biz, or .info, please see our price list. [ back to top ] • Can I access my email via the web?Yes. You can access it via your cPanel or www.yourdomain.com/webmail/. [ back to top ] • What if I exceeded my alloted bandwidth?By default, your site will be disabled/suspended if it reaches the allowable monthly bandwidth. However, you can opt to have us automatically upgrad your account to the next higher plan before it reaches quota. We will just send you a revised billing for that month. [ back to top ] • What if I decided to upgrade/downgrade my hosting account?You can upgrade anytime you want, with NO EXTRA charge whatsoever. We'll just charge you the price difference the following month. [ back to top ] • Do you offer Reseller Hosting and Dedicated Server management?We have different Resellers Hosting and Dedicated Server Management Programs. Click here to learn more about it. As a reseller, we will have complete anonimity and your clients will not trace your account back to us. [ back to top ] • Do you offer custom hosting plans?Send us an email of your requirements and we'll give you a quote how much it will cost. [ back to top ] • Do you allow websites with an adult subject matter?We do not allow sites which contain materials of pornographic nature. [ back to top ] • How will I be able to get more help or support?Our primary mode of Technical Support is via the HelpDesk. This is our public support forums where a lot of general and technical topics have been discusses. Tutorials and Help Guides are also regularly published to help improve our service. [ back to top ] • I have more questions, where can I send them ?Please email us at sales@ploghost.com
|
|
home
network & server
packages
forums
terms of service
clients
contact us |