Support Categories
Holiday Season (1) New at Shopatron (6) Account Configuration (6) Initial Setup (7) Fulfillment Management (4) Managing Orders (9) How-To Videos (1) Managing Product Data (10) Ecommerce Tools (11) Managing Shipping Methods (3) Shipping (6) Returns and Refund Management (6) 1TEAM Policies (6) Online Marketing (5) Integration Toolset and Marketplace (2) Support and Resources (4) Finance and Accounting (6) Reporting (7)
Merchant Support Center
Holiday Season(1)
eCommerce Holiday Truths
New at Shopatron(6)
Product Updates and Enhancements (Shopatron Manufacturer)
Product Updates and Enhancements (Shopatron Retailer)
Weekly statements starting in May 2015
Modification de la création des relevés Shopatron
Änderungen des Shopatron Abrechnungsverfahrens
Modifiche alla procedura di creazione degli estratti conto in Shopatron
Account Configuration(6)
Account overview
Manage users and permissions
Notification preferences
Location management
Payment preferences
Other account preferences
Initial Setup(7)
Welcome to Shopatron
Resources for initial setup
SimpleStart vs Professional
Online Store checklist
Complete Web Site checklist
Checkout Integration checklist
How-To Videos: Using product data management tools
Fulfillment Management(4)
Order types and delivery options
Types of fulfillment
Fulfillment partner integration
In-Store Pickup delivery options
Managing Orders(9)
Order fulfillment basics
Order status definitions
Canceling items and orders
Managing Backorders and Preorders
Split Orders
Order Notes
Other Order Tools
Email Notifications for Orders
Automated emails
How-To Videos(1)
How-To Videos: Using product data management tools
Managing Product Data(10)
Working with products
Using CSV data in Excel
Setting featured products
Specifying product availability
Editing product data
Managing product uploads
Adding YouTube videos to products
Digital content products
Shopatron custom websites
How-To Videos: Using product data management tools
Ecommerce Tools(11)
Customer Experience Bonus Tool
Expedited Order Assignment
Merchant Assigned Orders
Gift Cards
Customer Survey
Custom URLs and Redirects
Shipping Methods Tool
Pro Stores
Directed Search
Promotional Card Program
Managing Shipping Methods(3)
Introduction to shipping methods
Other shipping method considerations
Shipping methods glossary
Shipping policies and best practice
Shipping basics
Entering tracking information for orders
Packaging guidelines for shipping orders
Shipping issues and problems
Shipping international orders
Returns and Refund Management(6)
Return policy for Shopatron orders
Processing a customer return
Returns for Ship to Store orders
Issues with a customer return
Refunds for customers
1TEAM Policies(6)
Shipping policies and best practice
1TEAM program information
Fraud and chargeback policies
Performance metrics and targets
Shopatron order management fees
Participation guidelines and policy violations
Online Marketing(5)
Online marketing overview
Using email marketing to boost sales
Search Engine Optimization (SEO)
Pay Per Click (PPC) Marketing
Affiliate marketing
Integration Toolset and Marketplace(2)
Automating Your Shopatron Experience
Selling on Marketplace with eBay
Support and Resources(4)
The Shopatron Promise
Support contacts
Terms of use
Service guidelines
Finance and Accounting(6)
Understanding fees
Receiving Payments
Using Direct Deposit
Statements Overview
Shopatron Sub-Merchant Agreement
Weekly statements starting in May 2015
Order reports
Consumer experience
Fulfillment partner activity
Product reports
Sales reports
Custom reports
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