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My Account

Help & Support

Manage your Account

Quick and easy access to your broadband and billing info.

Go to My Account
Useful Links
  • View My Bill
    Check your monthly bills online
  • View My Phone Bill
    Check your monthly bills online
  • View My Usage
    Check how many GBs you've used this month
  • Plusnet SafeGuard
    Content filter for households & businesses
  • Plusnet Protect powered by McAfee
    Stay safe with powerful security & anti-virus
  • Home & Office Moves
    How to move your service to another property

Need any Help?

Simple to follow guides on how to use our service.

Go to Help & Support

Useful Links
  • View your questions
    Check your open and closed questions
  • Broadband Speed
    How fast should your broadband go?
  • Webmail
    Check your email from anywhere in the world
  • Service Status
    Check for known service issues
  • Having trouble with your broadband?
    Guidance for the most common problems
  • Help on YouTube
    Step by step help videos
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Vote in our Poll

Which device are you using now?
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74%
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13%
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10%
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1%
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1%
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A B C D E
A - Desktop/laptop
B - Tablet
C - Mobile phone
D - Smart TV
E - Games console
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We're a Sheffield-based broadband and phone provider, selling services to homes and businesses across the UK. We believe that paying less shouldn't mean a compromise in service.

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