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Frequently Asked Questions


Determining Your Size

How do I determine my size?

Shirts are available for online purchase in standard and Made-to-Measure sizes. Our most custom option, Hamilton Bespoke, is available exclusively at our Houston workshop or a Hamilton retailer where a specialist will guide you through the process. For online purchase, please see our Fit Guide for details. Try-on Shirts are available for a refundable deposit of $50 per shirt. Still need help? Call us at 713.264.8800 or email and we’ll be happy to walk you through the measurement process.

What’s the difference between Made-to-Measure and Bespoke?

We offer two types of custom shirts, Made-to-Measure and Bespoke. The difference is the degree of customization.

Made-to-Measure is an edited selection of our most popular fabrics and styles. Your Custom Fit is based on four key measurements—collar, chest, waist and sleeve. You can customize the fit on any shirt pictured in our online shop or Create Your Custom Shirt from scratch.

Bespoke features limitless customization and is available exclusively at our our Houston workshop or a Hamilton retailer where a specialist will guide you through the process. For first time Bespoke purchases, there is a minimum order of five shirts. We start the process by making a single shirt for your approval. After making any necessary adjustments, we then produce the remainder of your order. There is no order minimum on repeat purchases.

Will Hamilton duplicate the fit of a provided sample shirt?

For our online Made-to-Measure program, we will happily review the fit of a provided sample shirt and help you select the closest available Made-to-Measure size. For Hamilton Bespoke, we can duplicate all or certain elements of a provided sample shirt.

The Hamilton Fit Guarantee

We strive to provide the best fitting shirts possible and guarantee that they will be delivered within our stated size tolerances. If we fail to do so, we will make necessary alterations at no charge. Issues or concerns with an order should be addressed within 30 days of the delivery date. Learn More

I requested the same fit as my previous order, but the new shirts fit differently than shirts from my previous order. Why?

Shirts change size over time with wear and launderings. Typically the fabric becomes softer and may stretch to a larger size. If your new shirts seem to fit differently than older shirts, the most likely explanation is that they simply need to be “broken in”. We encourage you to wash and wear the shirts several times. If you feel that immediate adjustment is required, we ask that in addition to returning the new shirts you also loan us your best fitting older shirt. This will allow us to measure the older shirt and determine your preferred measurements.


Shirt Care

How do I care for my shirts?

We suggest commercial laundering without starch. If a specific fabric requires dry cleaning, this will be indicated on the shirt care tag. Federal law does not allow us to suggest “commercial laundering” on shirt care tags. For this reason the care tag reads, “Machine wash cold, line dry, do not bleach”. This is also an acceptable form of shirt care, however we have observed that shirts shrink more when washed at home as compared to when commercially laundered.

Your collar has been specially constructed to avoid excessive shrinkage after many launderings. We do not glue, or fuse the interlining to the collar fabric. If hand ironing, press from the tips of the collar up and towards the center. Do not press towards the tips of the collar or the fabric may crease against the seam.

What is fusing, and why do most shirtmakers fuse collars and cuffs? Why does Hamilton not fuse collars and cuffs?

Collars and cuffs consist of an interlining sewn between two pieces of fabric. It’s this interlining that provides the necessary structure and weight. Most shirtmakers choose to glue, or fuse, the interlining to the fabric because it is an easy way to ensure the shirt looks crisp when new. The downside to fusing is that the shirt continues to shrink with each laundering as the glue contracts. It requires greater care and skill to construct an excellent non-fused collar. Non-fused shirts do not shrink after initial launderings.


Shipping & Tax

Sales Tax

The sales tax charged depends on where the order is shipped. You will be able to view the sales tax included in your order before you confirm your order.

Shipping Policy

We ship in the continental US according to the below rates. Please email for shipping costs to other locations.

Many Hamilton Shirts are made upon receipt of your order. For standard sizes, please allow up to 5 business days from receipt of order to shipment. For custom sizes, please allow up to 10 business days from receipt of order to shipment.

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Returns & Exchanges

Price Adjustments

We will happily adjust the price of an item you’ve purchased if it goes on sale within two weeks of your order date. Items not purchased at full price are ineligible for price adjustments.

Returns and Exchanges Policy

For standard sized shirts, credit or exchange is accepted within 30 days of the original purchase date. There is no re-stocking fee.

For custom sized shirts, a first time purchase credit or exchange is accepted within 30 days of the original purchase date. There is no re-stocking fee on exchanges. There is a $25 restocking fee on returns. On a repeat custom purchase we do not offer credit or exchange.

How to Complete Your Return or Exchange

For your convenience, a pre-printed, pre-addressed and pre-paid UPS label will be included with your shipment. When using this provided label for your return, $8 will automatically be deducted from your credited refund amount.

Where to Send Your Return

Hamilton Shirts
5700 Richmond Avenue
Houston, Texas 77057

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