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Welcome to Customer Care

Support / Contact Us


Select the product to move to your country/area support site automatically.

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    TV, Video, Audio,
    Digital Still Camera,
    PC and others.
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    Mobile Products
    Phones, Tablets,
    SmartWear, Accessories
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Select your country/area support site manually.

  • Electronics

  • Mobile Products

  • Games


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    Mobile Apps
    Select Apps, which allow interaction with various Sony products.

Customer Care

Sony is here to help and support you. The followings are our major supports.

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    Self Support

    Find answers to frequently asked questions, troubleshoot your product and more.

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    Software Update

    Keep up-to-date. Make sure you update your products to enjoy all the benefits, including optimal performance and improved features.

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    Social Support

    Ask questions and join discussion in our support forums and communities. We also offer SNS support (ex. Facebook, Twitter) in some countries.

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    Assisted Support

    A personal touch. If you haven't found the answer you were looking for, contact us via email, chat or by phone and we will do our best to resolve your queries.

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    Repair or Exchange support

    Leave it with us. If your product is in need of some extra care to fix a problem, we can repair or exchange it for you. Please contact us by email, chat or phone for instructions on how we can help. You may even make repair arrangement in our support web sites in some countries.

  • * Some elements mentioned above may differ depending on product category and country/area.
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