The Do’s and Don’ts of Customer Service in 2016
We’re only a few weeks into January and already brands are setting expectations for a year of thoughtful experiences. Online...
We've been there
Help.com was founded as the result of the scaling challenges that our founder and lead investor faced as they grew their companies. As part of their respective companies' growth, they quickly outgrew the small business software tools they started with. On the other hand, the software made for large enterprises was too expensive and difficult to use.
Help.com’s goal is to bridge that gap and offer companies a customer service solution they can scale with happily and affordably.
What’s happening @ Help.com
On the blog
Latest @tweetsfromhelp
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Great look into winning back churned customers by @HarvardBiz. Goodbye doesn't have to be forever. buff.ly/1QlMRb #custserv
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RT @AnnaSabryan: Brutal reality #custserv #CX pic.twitter.com/S9vKGMaMHd
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71% of customers have ended their relationship with a company due to poor #custserv buff.ly/1QjbHik pic.twitter.com/5VwCQtWXws
Track Our Progress
Meet the team
We’re a team of creative thinkers, entrepreneurs, and engineers who are passionate about building amazing customer experiences. We believe that your product is every interaction that a customer (or potential customer) has with your business and our passion is to build tools that help you create the best possible interactions with your customers.
Ben Gabler
Chief Executive Officer
Ryan Dietrich
Senior Software Engineer
Dave Koston
VP of Engineering
Mike Johnson
Senior Devops Engineer
Kayla Brehm
People and Content Lead
Daniel Fernandez
Senior Front-end Developer
Evan Lucas
Senior Software Engineer
Why work at Help.com?
It's the interactions we have with each other and with our customers that enable us to excel. Having a team who shares our passion is the number one thing we look for. It doesn't hurt if you're super smart and willing to learn; we look for those qualities also.
Amazing Coworkers
Our team defines what it's like to work at Help.com. We prioritize getting things done and focus on what's relevant to achieve that.
Health, Dental, and Vision Insurance
Fully paid health, dental, and vision insurance plans are standard. Plentiful healthy snacks and an onsite gym are part of the package.
Stock Options
We want all of our employees to have a stake in the success of Help.com - both financially and through their work at the company.
Flexible Work Schedule
We understand that everyone works differently, so we'll work with you to find a schedule fits everyone.
Catered Lunch M-W
Catered lunches Monday-Wednesday and breakfast tacos on Thursday mornings. Need we say more?
Transportation Help
Drive, bike, bus, walk, or skip - however you get to work, we'll make it easier for you.
Interested? We're Hiring!
We’re on the lookout for motivated, curious and smart people to help build the next generation of customer service software. Is that you?
Join us!
Open Positions
- Senior Software Engineer (Backend- Node.js)
- Senior Software Engineer (Frontend- React + Redux)
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