Welcome to SXSW Support!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@sxsw.com.

SXSW Music / Film / Interactive

Registration

  • 1. I just found out I can't attend for a really good reason. Can I get a refund?
  • 2. What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • 3. What's the easiest way to register for the conference?
  • 4. When should I register?
  • 5. How will I know that my registration form and payment were received?
  • 6. How do I register a group for SXSW?
See all 24 articles

Housing and Hotels

  • I am already registered for SXSW but I still need a hotel room - how can I book a hotel?
  • What is the best way to reserve a hotel in Austin for SXSW?
  • How do I book a block of rooms?
  • The hotel I want is sold out. What can I do?
  • What is the SXSW Hotel Cancellation/Change Deadline?
  • When should I arrive in Austin?
See all 23 articles

Music

  • Who should I contact about my great idea for a panel at SXSW Music?
  • What is SXSWeek?
  • How is SXSW Music different than other music conferences and festivals?
  • What kind of people speak at SXSW Music?
  • Where can I go for help finding a hotel room for my stay in Austin during the festival?
  • Who attends this event?
See all 24 articles

Music Startup Village

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • I still have questions about Startup Village, how can I get more information?
  • Where can I find more information on SXSW Interactive Startup Village?
  • What is the difference between SXSW Music Startup Village and SXSW Interactive Startup Village?
  • Where can I find a list of scheduled SXSW Music Startup Village programming?
  • Where will the SXSW Music Startup Village programming be located?
See all 14 articles

Music Showcases

  • How do I apply to perform at the SXSW Music Festival?
  • Why does SXSW use Sonicbids?
  • What is Sonicbids?
  • What do you get with your free Sonicbids membership?
  • Why should artists use Sonicbids?
  • If selected to showcase, does my act receive any compensation from SXSW?
See all 14 articles

Film

  • When and where does the SXSW Film Conference and Festival take place?
  • When are SXSW Interactive and SXSW Music?
  • What is SXSW Film?
  • Where do the events occur?
  • How old is SXSW Film?
  • Why should my film screen at SXSW?
See all 40 articles

Film Submission

  • I want to attend SXSW Film, but I'm also planning to submit a film for festival consideration. Should I register now to get the lowest badge price or should I wait to see if my film is selected?
  • What is SXSW Film?
  • When is SXSW?
  • What's the difference between a "registration" and a "submission"?
  • How can I submit my film?
  • When may I submit my film for the 2016 festival?
See all 52 articles

Interactive

  • May I take photos at SXSW events?
  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • Wow, I've got a great idea on how to make SXSW Interactive better. What do I do?
  • Help, I am still confused about SXSW Interactive. Can you give me more info?
  • So, SXSW Interactive is just one big party, right?
  • I think my company might want to host a party. How do I do this?
See all 41 articles

Interactive Accelerator

  • What if I am not selected as an SXSW Accelerator finalist, but I would still like to attend the SXSW Interactive Festival?
  • How many products / services can I submit to SXSW Accelerator?
  • How are the products / services screened?
  • Should my company create a video about our product or service for the online application process?
  • May I get a refund?
  • What are SXSW's policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
See all 25 articles

Interactive Speaker

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • Will SXSW be in touch with speakers after the event?
  • Will you be answering email once SXSW begins?
  • I have questions about Austin. Can you help me?
  • I am totally confused by SXSW. Can you help me?
  • I am totally confused about my session. Can you help me?
See all 53 articles

Interactive Innovation Awards

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • I read somewhere that I get the early registration price for a SXSW Interactive badge. Is that right?
  • How much does is cost to enter the SXSW Interactive Innovation Awards?
  • Regular entry deadline is November 8, what do I do if my project launches after then?
  • What night will the event take place?
  • When are the awards presented to the winners?
See all 17 articles

Interactive Startup Village

  • Why do we have SXSW Startup Village?
  • Is SXSW Accelerator a part of the Startup Village?
  • Who can attend?
  • What type of programming will be featured at Startup Village?
  • Who would benefit from participating in the Startup Village?
  • How can I submit a content-related proposal for the Startup Village for SXSW 2016?
See all 15 articles

Marketing and Exhibitor

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • How Do I Secure A Hotel Room For My Booth Workers?
  • I’d like to use the SXSW logo, could you please send it to me?
  • We have to leave before load out at 4pm Wed - is that ok?
  • We can’t come anymore, can I get a refund on my booth?
  • What is the best kind of swag to bring, and how much do I order?
See all 64 articles

Press

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • General FAQ's about SXSW
  • How can I get in touch?
  • Who are the SXSW Directors?
  • Interested in following SXSW?
  • When did SXSW begin?
See all 18 articles

SXSocial

  • What is SXSocial?
  • How do I reset my password?
  • Is my profile visible to the public?
  • How do I change my privacy settings?
  • How do I edit my profile or change my private contact information?
  • Does SXSW share my private contact information?
See all 15 articles

SXSWfm

  • What kind of programming does SXSWfm offer during the offseason months?
  • Can I listen to your shows after they air?
  • How do I provide feedback, suggestions, or request a song?
  • When do your specialty programs air?
  • I would like to know more about promotional opportunities with SXSWfm.
  • How do I submit my music to SXSWfm?
See all 9 articles

International Visa

  • What are SXSWs policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • What do I do if I have been accepted to speak or perform and I am denied a visa?
  • How do I obtain a support letter from SXSW?
  • I do not qualify under the VWP, how do I apply for a non-immigrant visa?
  • If I have a U.S. dual citizenship and live outside the United States which passport should I travel with?
  • What do I need to enter the United States Under the VWP?
See all 9 articles

General

PanelPicker

  • 1. When do these SXSW events occur?
  • 2. Where do these SXSW events occur?
  • 3. Where can I find more information about these SXSW events?
  • 4. What is the timeline for the 2016 PanelPicker process?
  • 5. Will session ideas be accepted after the entry deadline?
  • 6. How long have you been using the PanelPicker to help program the event?
See all 68 articles

Mentor Sessions

  • What do I need to do to prepare for SXSWedu Mentor Sessions?
  • Do I need to bring anything to the Mentor Sessions?
  • Where will Mentor Sessions be held?
  • What days will the Mentor Program run?
  • Will I get a confirmation after I sign up?
  • How can I find out more about each respective mentor?
See all 12 articles

Cart

  • What are SXSWedu policies regarding refunds, credentials, and the terms and conditions? PLEASE READ!
  • 1. How can I choose a item?
  • 2. How can I checkout?
  • 3. How can I request a Hotel?
  • 4. How do I redeem my registration coupon code?
  • 5. How do I Upgrade or get additional AddOns?
See all 7 articles

Texas Tribune Festival Registration

  • 1. I just found out I can't attend for a really good reason. Can I get a refund?
  • 2. What are The Texas Tribune's (and its registration processor SXSW, LLC’s) refund policies?
  • 3. What's the easiest way to register for The Texas Tribune Festival?
  • 4. How will I know that my registration form and payment were received?
  • 5. To whom do I make my check payable?
  • 6. When should I arrive in Aus
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