The passenger watchdog
Passenger Focus is the independent passenger watchdog. Our mission is to get the best deal for passengers.
- Learn more about Passenger Focus
News Stories
- Do you buy train tickets online? - You may be paying too much(21.07.2011)
- Passengers give coach travel the thumbs up(13.07.2011)
- View news archive
What's On
Robert Samson, Passenger Focus manager, is attending the West Coast Main Line Route Utilisation Strategy (RUS) briefing on Wednesday 3 August 2011. This meeting will take place in Glasgow.
- View calendar
PassengerResearch
Passenger Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country.
To find out more about our current work, including the largest piece of published research in Europe into rail passengers’ views (the National Passenger Survey) and also for details of the Bus Passenger Survey, please click below:
Rail research
Bus, coach and tram research
Latest Publications
Ticket Retailing Website Usability (21.07.2011)
Coach Passenger Needs and Experiences (13.07.2011)
Annual Report and Accounts 2011 (13.07.2011)
- More rail publications
- More bus, coach and tram publications
Recently updated
- How frequently do you travel by coach?(30.07.2011)
- Follow us on Twitter(29.07.2011)
- View Archive
National Passenger Survey
How satisifed are rail passengers in Britain?
- View Survey
Bus Passenger Survey
How satisifed are bus passengers in England?
- View Survey
Making a Difference
Find out how were making a difference
- View
Our Newsletters
Privacy Policy
Passenger Poll
How frequently do you travel by coach?
- See results
- View archive
