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• info@qa.com
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Our Quality Promise and Customer Service Charter

We’re so confident about the quality of our courses and trainers that we guarantee your success.

Should you attend a *QA course and subsequently fail the associated examination, we will let you attend the publicly scheduled QA course again, free of charge, within 6 months of the original course date. You will only be required to pay for the examination and to use your original course manual.

Our Quality Promise

If you are dissatisfied with any of our products or services (and you let us know within 21 days of delivery), we will:

Give you a single point of contact who will examine your issue within one working day.
Work with you to find a solution that meets your original learning objectives
Aim to achieve a satisfactory resolution within 3 working days. (Where this is not possible we will agree an action plan with you and keep you updated.)
If we have failed to meet our high quality standards we will offer you a refund

Our Customer Service Charter

We will operate with integrity and commitment and want you to be delighted with our service.

To achieve this we will:

Be open and honest at all times
Listen carefully and find the best solution to suit your needs
Take individual responsibility to deliver what we promise
Communicate clearly and concisely
Be positive, efficient and courteous

*excludes third party courses and terms and conditions apply.

Please do not hesitate to contact us for further details.

The Institute of IT Training’s code of practice

QA is an Institute of IT Training Accredited Training Provider. The Institute is an independent body which assesses and regulates IT training companies, helping to ensure the quality and consistency of training delivery. QA supports and operates by the Institute’s code of practice, and, if required, we can escalate quality issues to the Institute for independent investigation.

More information

The Institute of IT Training’s code of practice for IT training providers

We appreciate any feedback on the quality of our services.

Please send any comments to feedback@qa.com

Training for you and your organisation. Call us on 0845 757 3888 or email us: info@qa.com

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QA - around 1500 training courses right across the UK, England, Scotland and Ireland

QA provides ITIL and service management training; PRINCE2, PMI, APM and ISEB project management training; technical IT training including Microsoft, Oracle training, IBM training, Cisco training, Citrix training, Red Hat training and VMware training; Microsoft Office and other business applications training, management training, managed training services, eLearning and more - around 1500 courses from 39 UK, England, Scotland and Ireland locations: in Banbury Franklin Covey, Birmingham West Midlands, Bournemouth Dorset, Bristol South West, Camberley Surrey Sun, Cheltenham Gloucestershire, Chesterfield Derbyshire, Dublin Fitzwilliam Place, Dublin Glandore Business Centre, Exeter South West, Farnborough Red Hat, Guildford Red Hat, Hinckley East Midlands, Leeds Yorkshire, Leeds Yorkshire (Ring Road), Leeds Yorkshire City Centre, London In Tuition , London King William Street, London Middlesex Street, London Old Broad Street Fast Lane, London Red Hat, London Rosebery Avenue, London Tabernacle Street, London Victoria Microsoft, Manchester Altrincham, Manchester City Centre , Manchester Stockport, Milton Keynes Buckinghamshire, QA On-Line Virtual Centre, Reading Berkshire, Reading Oracle, Scotland Aberdeen, Scotland Edinburgh, Scotland Glasgow, Scotland Glasgow Marriott Hotel, Slough Berkshire, Swindon Wiltshire, Washington Tyne and Wear and Windsor Berkshire Fast Lane.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. P3O® is a Registered Trade Mark of the Office of Government Commerce. MSP® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce. M_o_R® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. MoP™ is a Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce. PMI®, PMP®. CAPM® and PMBOK® guide are registered certification marks and trademarks of the Project Management Institute Inc. BPUG® is a Registered Trade Mark and Registered Community Trade Mark of Best Practice User Group Ltd. Member since 2010. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. The Open Group Certification logo is a trademark and the word TOGAF® is a registered trademark of The Open Group in the United States and other countries. QA Limited is an Accredited TOGAF® 9 Training Course and complies with the accreditation requirements for The Open Group TOGAF® Certification for People program. All third party trademark rights acknowledged. ILM is a trademark of the City and Guilds of London Institute and is used under licence. All third party trademark rights acknowledged.

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