Support Pages > Customer Service > How To Contact Us > How to Contact Us
Already a customer?
Use our Help Assistant and if the answer's already on our website it'll show you exactly where to look. Guides, tutorials, helpful links, it's all there for you.
Or use the Assistant to raise a ticket directly to our Support Team. They'll take ownership of your query and will be in touch with you once they've got your answer. So no hanging on the phone when you could be doing something more useful.
Thinking of joining us?
Call the number below or use the Sales Enquiry form to get in touch with our Sales Team.
If you've got any questions about joining us you might find the answers in our Broadband FAQ's.
Call us
| Department | Number | Availability |
|---|---|---|
| Residential Sales | 0800 432 0200 |
07:00 - 22:00 Monday to Friday 09:00 - 21:00 Saturday and Sunday Have your payment details handy to place an order |
| Business Sales | 0114 296 5182 |
09:00 - 17:30 Monday to Friday 09:00 - 16:00 Saturday |
| Partner Sales | 0114 296 5171 |
09:00 - 17:30 Monday to Friday |
| Residential Support | 0800 432 0200 | All day, every day You'll need your username and password handy |
| Business Support | 0114 296 5182 0845 002 0170 |
All day, every day |
| Cancellations | 0845 140 6002 | 09:00 - 17:30 every weekday (except Bank Holidays) |
0845 numbers are charged at a lo-call rate. 0800 numbers are free to call from landlines, but will be chargeable from mobiles. Rates will vary depending on your network and call plan. Calls may be recorded for training puposes.
By Post
If you want to write to us it's much quicker to use the Help Assistant, but if you do need to send us something our address is:
Plusnet, Internet House, 2 Tenter Street, Sheffield, S1 4BY