CRM Idol 2011 begins! Click for all our news and updates!
MyCustomer.com
-
Apple and Steve Jobs: Can you separate the brand from the man?
With Steve Jobs announcing his resignation as Apple CEO, we revisit our analysis of Apple's need to ensure that its brand is bigger than one man. -
Shaun Smith: Customer experience lessons for the social enterprise
The CEM expert discusses how the proliferation of social media is having major implications for customer experience management. -
The CMO is dead - all hail the chief revenue officer
Marketo CEO Phil Fernandez tells Stuart Lauchlan about sales and marketing changes - and the emergence of revenue performance management. -
Morton's Steakhouse: Customer delight or a brilliant PR stunt?
Peter Shankman was delighted. But could Morton's steak its reputation on providing service like that again? Graham Hill's not so sure. -
Abercrombie & Fitch vs Jersey Shore: Brand saviour or brand failure?
Can paying someone not to use your products save you from brand damage - or cause more harm?
POTW: Customer service - the great, the bad, and the ugly
26/08/2011 - 09:11
Post of the week goes to Thomas Wieberneit for his recommendations based on 'the greatest customer service story ever told'.
Antharia: CRM Idol review
26/08/2011 - 01:15
The CRM Idol judging panel views and reviews Antharia and its product Fortyfourfish.
RelayWare: CRM Idol review
26/08/2011 - 01:11
The CRM Idol judging panel view and review another of the competition's contestants. This time it's the turn of RelayWare.
Retail sector presenting huge opportunity for CRM outsourcers
26/08/2011 - 01:07
Analyst firm Ovum sees huge potential but outsourcers will have to move beyond cheap agents on telephones if they are to capitalise on the opportunity.
Brands failing to provide customers with ID theft advice
26/08/2011 - 01:03
Businesses are failing to provide sufficient guidance to their customers on how they should keep their personal information safe.
Consumers like 'junk mail' - report
25/08/2011 - 01:22 - 1 comment
Despite the negative connotations attached to so-called 'junk mail', nine in ten people are happy to regularly receive unaddressed mail from retailers.
FreeCRM: CRM Idol review
25/08/2011 - 01:12
The judges on the CRM Idol panel view and review the latest contestant and its pitch. This time it's the turn of FreeCRM.
GreenRope: CRM Idol review
25/08/2011 - 01:08
The CRM Idol judging panel delivers its verdict on the latest contestant, GreenRope.
Rising demands sends social and digital specialists' pay soaring
25/08/2011 - 01:03
Senior digital and social media specialists have seen an explosion in pay as companies increasingly divert marketing budgets to online campaigns.
Cosential: CRM Idol review
24/08/2011 - 01:27
The judges of the CRM Idol competition view and review the latest contestant - Cosential.
Connected: CRM Idol review
24/08/2011 - 01:21
The CRM Idol judging panel deliver their verdict on the next contestant, Connected, and its social CRM product.
Customer experience veteran Tarkoff takes CEO seat at Lithium
24/08/2011 - 01:07
Software industry veteran Rob Tarkoff is to take the reigns as CEO at social CRM specialist Lithium, seeking to "ignite" the company.
Latest blogs
- If you are working on changing the customer experience then stop!
- What content do buyers want to see on your site?
- Top tips for customer service
- If 80% of spend is driven by women then is it not time that we had a better understanding of women?
- Resolving customer complaints across social media and traditional channels
Any answers
- Do you have any recommendations for speech and text analytics tools
- Which is THE best
- Contingency Planning in CRM
- Social Media and CRM Research
- Market size question