spacer
  • Knowledgebase
  • Manuals
  • Forums
  • Downloads
Search The Knowledgebase:

Tech Support

Technical Questions
Troubleshooting

Customer Service

Payment Processing Issue
Licensing Changes
Registration Assistance.

Sales Inquiries

Product Inquiries
Migration
Quote Request
 


spacer
spacer
spacer
 


Support Conditions:

  1. Technical Support is free of charge to customers with valid Software Maintenance or a registered trial license.
  2. Always read the accompanying product documentation and search Kerio’s online knowledgebase articles for a solution to your problem before attempting to contact Kerio Technical Support.
  3. Please have your product base license number ready.
  4. Make sure you have the latest product update installed (or are able to update to it).
  5. Certain IT skills are required to administer Kerio products and be able to benefit from Kerio technical support. See guide to administering Kerio products - minimum qualifications


Support Locations:

Please have your licence ready to make your call as efficient as possible.

United Kingdom

Germany

Czech Republic

spacer spacer spacer
Hours: M-F: (GMT)
08:30 - 17:00
Hours: M-F (GMT +1):
9:00 - 18:00
Hours: M-F: (GMT+1)
8:00 - 17:00
Phone:
+44 1223 202 132
Phone:
+49 (0) 2171 36 36
Phone:
+420 377 338 902
Phone (Slovakia):
+421 22 086 6668
Language:
English
Language:
German, English
Language:
Czech, Slovak, English
 

United States

Russia

Australia

spacer spacer spacer
Hours: M-F: (Pacific)
8:00 - 17:00
Hours: M-F (GMT+3):
10:00 - 18:30
Hours: M-F (GMT+10):
8:30 - 17:30
Phone:
+1 (408) 496 4500
Phone:
+7 (495) 913 6824
Phone:
+61 2 9657 4200
Language:
English
Language:
Russian
 Language:
English
 


Extended-hours Telephone Technical Support Service:

spacer

Kerio Technologies provides Extended-hours telephone support 24 hours a day, Monday through Friday GMT.

Callers do not pay any extra international call charges as they call their local Kerio office. When calling during standard business hours for the local Kerio office, technical support will continue to be provided in respective local languages. When calling a "non-English speaking" local Kerio office outside of standard business hours, the system will offer the caller the option to be routed to another Kerio office that is open at the time, where the call will be answered by an English speaking support representative. The caller can then choose to continue with the transfer. When calling an "English speaking" local Kerio office outside of standard business hours, the call will be transferred automatically.

The extended-hours phone technical support service is available in English only and may be subject to public holidays.

Most Popular

  • How to configure iPhone Exchange ActiveSync®
  • How to install NOD32 with Kerio WinRoute Firewall
  • Mapping users/groups from OpenLDAP or Generic LDAP
Need Onsite Support?

Contact one of our Certified or Preferred Partners.
spacer

Support

  • Support
    • Register Your Licence
    • Security Advisories
    • Software Maintenance
    • Administering Kerio Products
 
 
  • Contact us
  • Tech Support
  • Sales
  • Global Offices
  • United Kingdom
  • United States
  • Czech Republic
  • Russia
  • Europe
  • Australia
  • Germany
  • France
  • Italy
  • Partner login
+44 1223 202130
  • Home
  • Products
    • Kerio Connect
    • Kerio Control
    • Kerio Operator
    • Kerio Workspace
  • Download
    • Kerio Connect Downloads
    • Kerio Control Downloads
    • Kerio Operator Downloads
    • Kerio Workspace Downloads
    • Betas
  • Support
    • Technical Support
    • Knowledgebase Articles
    • Register Your Licence
  • Communities
    • Blog
    • Forums
    • Facebook
    • Twitter
    • LinkedIn
    • YouTube
  • Partners
    • Kerio's Partner Program
    • Find a Partner
    • Partner Portal Login
  • Company
    • About Kerio
    • Kerio In The News
    • Kerio Media Centre
    • Events
    • Careers
Connect. Communicate. Collaborate. Securely.
gipoco.com is neither affiliated with the authors of this page nor responsible for its contents. This is a safe-cache copy of the original web site.