Did United Airlines do enough for mystery meat victim?
February 7, 2012
Something happened to Steve Mukherjee on his recent flight from Accra, Ghana, to Washington — something that even to this day makes him “sick to my stomach.”
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Black mold in my Amtrak cabin — how about a refund?
February 6, 2012
Here’s a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I’m kinda in the middle.
Heather Ormsbee and her family of four recently took Amtrak’s California Zephyr from Salt Lake City to Chicago. But when they boarded the train, they were shocked at the conditions.
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65 comments
Bill aims to scuttle new airfare pricing rule
Enjoy the government’s new airfare rule. It might not last.
TSA Watch: Agents do the strangest things!
What’s with TSA agents’ bizarre behavior lately?
I paid for tickets on the wrong airline
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
Whatever happened to passenger rights?
Remember all that talk about the passenger rights a few years ago? Well, the chickens came home to roost with the likely passage of the FAA Reathorization bill and several new DOT rules, and the news is … well, it’s hard to say for sure.
Who’s responsible for this bump in my bumper?
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
You’ve gotta try these Apalachicola Bay oysters
We interrupt this consumer blog to bring you the following important message: If you’re ever in Northwest Florida, you must drive down to Apalachicola to try the oysters.
The tricks they play at the car rental counter
Ask George Mayo about car insurance, and he’ll tell you that his State Farm policy covers rentals. He’s certain of it. And he’s also certain that when he rented a car from Avis in Nashville, recently, he declined the optional insurance.
Did I forget to mention I was born in Canada?
Harry Kopy has a secret.
Are you a cheatin’ customer?
A customer who cheats a company out of rightfully-earned revenue is the ultimate “man-bites-dog” story for consumer reporters. But what would you do if you could cheat — and get away with it?
Disney promised me fireworks! Where are the fireworks?
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
TSA Watch: “Secret” memo explains differences between medical devices and weapons of mass destruction
Remember when the TSA accidentally published its passenger screening manual online a few years ago? Well, in light of this week’s events, which call into question the agency’s basic operating procedures, I’m not waiting around for it to do that again (although it probably will).
Vacation rental phishing scams catch more travelers
Shauna Kattler thought she’d found the ideal rental home in Playa del Carmen, Mexico, for her Christmas vacation: a two-bedroom penthouse condominium with a hot tub and an impossibly perfect view of the Caribbean.
Did I go all “Incredible Hulk” on my rental car?
There are dents on Mark Ferguson’s rental SUV, and Enterprise wants him to pay for the repairs. But there’s just one problem: they’re on the roof, and neither Ferguson, nor the manager who inspected the vehicle, checked the top before he accepted the car. Is he still responsible?
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