Firmstep

Firmstep provide customer service solutions for government. Over 30% of UK councils, as well as cities across North America, are using the Firmstep platform which comprises our Achieve range of software solutions to improve services and reduce costs by delivering more online.

All of our products are designed specifically for local government, in partnership with local government and focus on improving the customer experience. This approach has meant that over the last 10 years we have consistently delivered some of the most innovative, tailored and cost effective customer service solutions available in the local government market.

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