Conferences, Events & News Blog

One of my favourite bloggers and marketing guru, Seth Godin, has brilliantly summed up the impact of customer loyalty:

“Loyalty is what we call it when someone refuses a momentarily better option.”

Colin attended the DMA event in Cleveland to talk about how Customer Experience relates to three major trends: experience psychology, neuroexperience and social media.

Find out more about the DMA Cleveland.

A Get Well Card for Healthcare Sectors:

New Customer Experience Trend Tracker research reveals patient centered healthcare not taking care of patients emotional wellbeing

DATE

April 15th, 2010

4-5 pm UK; 11 am-12 pm ET; 8-9 am PT

SPEAKERS PANEL

Discover how all organizations have an Emotional Signature and the massive effect of the subconscious experience.

Institute of Customer Service

Annual Conference.

At the Brewery in London

23 and 24 March 2010

We are an associate of the conference offering our expert advice and support and Colin Shaw will be interviewing speakers live on stage on day two of the conference.

We are able to offer you, our customers, a 20% discount on the non-member rate saving you up to £220 on the full conference package.

Alan brings over twenty years of strategic consulting expertise to the firm, having previously built and managed one of the top three brand strategy firms in the United States. He will be responsible for guiding Beyond Philosophy’s growth and presence in the US and managing client relationships.

The 19th annual South by Southwest (SXSW) Interactive Festival will be held in Austin, Texas March 9-13, 2012. Over nearly two decades, SXSW has become one of the most important conference speaking destinations for established thought leaders and newcomers alike.

Following up on his speaking appearance at last year’s SXSW, we’ve put together a compelling proposal for Beyond Philosophy founder and CEO Colin Shaw to speak again this year. Now we need your help.

September 26-29 I will be in Budapest! Fortunately for you, instead of strolling along the Danube after drinking plenty of pálinka (a local Hungarian spirit), I’ll be speaking at the 2011 Customer Experience Management in Telecoms Conference. I look forward to presenting “Seven Strategic Questions Critical to Improving Your Customer Experience” in person.