Jungle Disk Blog

It’s been several weeks since our last Jungle Disk release, and we’re happy to announce that Version 3.16 is available today. A few of you reported scheduling anomalies in 3.15 (backups running twice, and missed backups not running “As soon as possible”). Others started to run into upper limits with large backup sets on some platforms.

These were important issues to fix, and the scheduling anomalies were new to 3.15. Rather than automatically update everyone to a version with a new bug, we made the tough call to pull 3.15 from our site. Version 3.16 fixes the scheduling issue, and also alleviates the limits some of our users were starting to bump into with large backups. All of the 3.15 improvements appear in this release as well. For a complete list of the changes, please review our release notes.

Introducing a new bug in a maintenance release makes us cringe, so we expanded our QA team and revamped our release process. We take the safety and security of our customer’s data quite seriously, so we thank you for your patience as we corrected the issues and ran this new release through our testing process.

You can download the new version now in our Download Center — or wait for us to enable automatic updates. Once we do, Windows and Mac customers will get automatically notified of the new version.

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59 Comments

1. Rick said,

   May 26, 2011 @ 12:22 am

   So far so good (I was one of the ones seeing the double backups in 3.15).

2. Admin132 said,

   May 27, 2011 @ 7:38 am

   3.16 seems stable (Win7 x64). Nice to see some communication from JD after the 3.15 fiasco.

3. Mikele said,

   May 29, 2011 @ 6:29 am

   Thanks. But, why did it take you so long to post an announcement about what you were doing and what happened with the faulty release? You need to review your communications process too.

4. Ralph said,

   May 31, 2011 @ 2:18 pm

   4 new installs were fine, but one upgrade from 3.15 to 3.16 failed (win7-64, it rolled back, no clear information on what went wrong), and then a second reinstall failed again. Having to do a system restore to get the 3.15 version back and getting it back to a working state.
   Bottom line: This version 3.16 does not feel good/ready either.
   Maybe 3.17 will finally work?

5. Vacilando said,

   June 1, 2011 @ 1:13 pm

   Disaster!

   Upgraded to 3.16 on Vista 64 but the installer says “Jungle Disk Desktop Setup Wizard ended prematurely because of an error.” Tried again and again, also removing all mentions of Jungle Disk folders and registry entries, but it simply DOES NOT INSTALL!

   Tried the upgrade on another Vista 64 machine: exactly the same result! I don’t have a functioning Jungle Disk on any of the machines any more and I don’t know what to do!!!

6. Admin132 said,

   June 2, 2011 @ 11:26 pm

   This sometimes works (from JD support):

   “Go to C:\Windows\system32\drivers and delete “cbfs3.sys”. Reboot. Attempt to install now. That should do the trick!”

   You may have to tweak Explorer so it displays hidden folders/files.

7. Tom said,

   June 3, 2011 @ 11:28 pm

   What about the security problem reported by FreeBSD Security Officer Colin Percival?

   www.daemonology.net/blog/2011-06-03-insecurity-in-the-jungle.html

8. Dan said,

   June 6, 2011 @ 8:06 pm

   Hi, I have the same problem. I removed the cbfs3.sys file, and it gets put back by the installer, but the installer still fails with that same message. Windows 2008 Server RC2.

   Do you have ANY advice? It was the same with the previous version of the installer I think… surely it can report what the problem is?

   Thanks, Dan.

9. Dan said,

   June 6, 2011 @ 8:47 pm

   I have some advice… download the USB version and run that. At least it works.

10. Scott said,

    June 27, 2011 @ 11:31 pm

    V3.16 was published more than 1 month ago. When do you plan to turn on auto updating? Or, was another problem discovered that is causing you to hold off??

11. Mikele said,

    July 9, 2011 @ 6:05 am

    Any official word on this? Has the JD crew been attacked by zombies? Are the zombies running the servers and taking a look at the code?

12. Victor said,

    July 12, 2011 @ 12:43 pm

    I got a notification this morning that a new Jungledisk update was available. I didn’t see any evidence that the notification might have been bogus, and I started it in process. During the update, I got a message that 2 apps needed to be stopped in order to proceed, which I agreed to. After that, Jungledisk just seemed to disappear entirely, even from Control Panel.

    I had to download the app, v 3.16 from your web site and reinstall. It SEEMS to have recovered properly, but it was a bit of a scare.

13. nyc.locationscout.us said,

    July 12, 2011 @ 1:57 pm

    same problems here as above. currently no installation of JD on machine

14. pj said,

    July 12, 2011 @ 5:56 pm

    I have the same problem, Jungle Disk Desktop Setup Wizard ended prematurely because of an error.

    renaming cbfs.sys does not solve this issue.

15. Mike-TLP said,

    July 13, 2011 @ 9:37 pm

    After upgrading 3 PC’s, 1 each of XPHome, Vista, and 7, I also was consistently getting “Jungle Disk Desktop Setup Wizard ended prematurely because of an error.” with 3.16 when using update. When downloading the .msi and doing a straight over-install it goes completely through the install process saying it finished fine, but no reboot msg. Upon inspecting Program Files and Add/Remove there is nothing there. An immediate second install attempt will then give the “ended prematurely” error.

    What has consistently worked for me is to reboot after the failed install. The next reinstall after rebooting seems to work fine. Of course I had to have the .msi downloaded for this.

    What is comical is that in the same window as the “prematurely ended” error is a statement to the effect that nothing in the installation/setup/configuration has been modified/altered when in fact the update attempt completely uninstalled JD – Program Files and Add/Remove are empty.

16. moke said,

    July 14, 2011 @ 7:17 am

    Upgraded to 3.16 on Windows XP but the installer says “Jungle Disk Desktop Setup Wizard ended prematurely because of an error.” Tried again, but it simply DOES NOT INSTALL!

    Tried the upgrade my work XP machine: exactly the same result! I don’t have a functioning Jungle Disk on any of the machines any more and I don’t know what to do!!!

17. Mike-TLP said,

    July 14, 2011 @ 4:18 pm

    Just successfully upgraded another Win7 to 3.16. Didn’t mess around with any “upgrade” functions. I did a straightforward uninstall previous version, reboot, download 3.16, install, reboot. Worked ok this time – no erros, msgs, burps, or sneezes.

18. moke said,

    July 14, 2011 @ 4:54 pm

    Hey,

    I’m paying for this stuff, and it just wiped what I’m paying for, How do Iget it back in plain english. Will installing a new copy restore my online files, will I have to remember how I went about it in the first place and set it all up again. Will I need all the passwords. Tell me its easier than that.

19. David Pinn said,

    July 15, 2011 @ 8:40 am

    I too have encountered the “Jungle Disk Desktop Setup Wizard ended prematurely because of an error…” message.

20. Scott said,

    July 15, 2011 @ 3:39 pm

    Upgraded several PC’s (XP, Vista, 7) running 3.12 and 3.14 Desktop Edition. Most upgraded fine, but a few had the installer terminate and the app disappear. Simply reinstalling 3.16 resolved the issue. If I recall correctly, the PC’s that failed were all Win 7 x64. Clearly there’s an issue that should be addressed.

21. BD said,

    July 15, 2011 @ 8:12 pm

    I had the same issue with the 3.16 upgrade causing an error and then wiping JD from my machine completely even though the error message said it would roll me back to the pre-upgrade version. I didn’t even know it was gone until I looked for it today and found the icons gone, then found the folders empty. I’m on 64-bit Vista. This is very disappointing and annoying for a product that I pay for.

22. Charles said,

    July 15, 2011 @ 9:18 pm

    Tried upgrade (upon notification) on Windows 7 64bit. Recieved failed upload message, and jungledisk has disappeared from program list, control panel, etc. I tried rebooting and installing from a downloaded package with no success…. Does anyone care?

23. EAW said,

    July 16, 2011 @ 9:33 pm

    It happened to me, too!

    I tried to upgrade to 3.16 (using their own built-in notification and update system) on my Win XP machine and ran into the same exact installation failure and disappearing act that numerous others have reported. After the failure, the c:\program file\jungle disk desktop folder remained but with only 2 .tmp files in it and nothing else! YIKES!

    So I then downloaded the MSI installer directly from jungledisk.com and ran it but that failed, as well (same error). Just for grins, I rebooted the machine and tried the install again and it worked. At the end of the install, though, I was then prompted to reboot (again) and did so.

    After the reboot, Jungle Disk started back up automatically and upon closer inspection did seem to restore my configuration for the multiple backup jobs I have it configured for. I’m relieved that it was able to restore itself but, geeeesh guys, I could have stood to go without the major panic attack!

    This episode makes me a bit nervous about the stability of the product. Especially after hearing how Jungle Disk just expanded their QA department? Ugh… And why no response in these forums? This is very unsettling to me, personally. I will be watching to see how this unfolds and is ultimately handled.

24. Richard R said,

    July 17, 2011 @ 12:50 pm

    Jungle Disk is completely gone from my machine since proceeding with 3.16. As Victor said, “I got a message that 2 apps needed to be stopped in order to proceed, which I agreed to. After that, Jungledisk just seemed to disappear entirely, even from Control Panel.”

25. Aaron said,

    July 17, 2011 @ 11:45 pm

    Count me in as another user who gets a vague “ended prematurely” message. I should have known better than to upgrade from a stable version. So here I am with no backups running. Thanks, Rackspace.

26. Chris.J said,

    July 22, 2011 @ 6:47 am

    ..and what’s worse – first comment about this install issue is from 31st of May and the last comment is from the 17th of June – and it’s still unresolved.
    So, the bottom line here is that due to their bad response I’m not left without a working backup – which I’m paying for as well
    Maybe time to find a better provider with a more stable solution?

27. Kyle said,

    July 22, 2011 @ 10:14 am

    I knew I should have believed everyone else. I also got the installer problem. Maybe you guys could read your user comments and fix the software before pushing it out to everyone with automatic updates? Or maybe have beta testers? This is just dumb.

28. Matthew Cummings said,

    July 22, 2011 @ 10:36 am

    anyone else seeing this type of issue?

    I have several users that seem to be complaining of slowdown on their computer. I checked their computer for malware and found none. I uninstalled the jungle disk client and their computers now after a few days of using them seem to be running fine. Have you had any reports for other companies of simular issues this only seems to have started after installing the new 3.16 client install.

29. Scott said,

    July 22, 2011 @ 8:19 pm

    @Matthew

    Are these users using Avast AV?

    I have had serious problems with Avast 6.0.1203 causing system performance problems.

    Hope this helps….

30. sirshannon said,

    July 26, 2011 @ 8:41 pm

    Wow. This is amazing. Like (apparently) many others, I ran the update when prompted and got the “Jungle Disk Desktop Setup Wizard ended prematurely because of an error.” message. Unlike everyone else, I forgot about it and went about my business (I was quite busy at the time). This morning, I realized I hadn’t gotten a backup email since that day almost 2 weeks ago. So I checked and discovered JungleDisk is no longer installed my my computer. WHAT THE…

    If I was paying more than $2 a month for this, I would demand a refund for 40% of this month’s cost because your buggy software uninstalled itself and hasn’t been working for 40% of this month.

    WHY WASN’T AN EMAIL SENT OUT ABOUT THIS OBVIOUSLY KNOWN ISSUE?

31. sirshannon said,

    July 27, 2011 @ 6:00 pm

    I guess my comment saying I’ve had the exact same problems as everyone above was deleted or not approved…

32. Wayne said,

    August 5, 2011 @ 10:34 am

    My backups have been failing for the past two weeks. I’m getting an error stating “Database request failed [11]: database disk image is malformed”. I stopped the service and deleted the cache twice but with no joy; I still have the same problem. In the middle of this process I got a notification that an update to 3.16 was downloaded and available. I proceeded with the update which appeared to go fine but now I’m getting a warning message (“Frontend software is a newer version than running service”) when I launch the Activity Monitor.

    Anybody got any suggestions for resolving these issues?

33. Albert said,

    August 8, 2011 @ 10:18 am

    A system restore (for windows) will put the old software back on and it will work. Just don’t run the upgrade when it reminds you the next day!

34. Greg W said,

    August 10, 2011 @ 4:08 pm

    Same here on XP Pro 32bit, Vista Home 32bit, and 7 Ultimate 64bit – had to redownload and reinstall the latest version after the upgrade completely uninstalled it.

    Another thing I noticed, which I think could be tied to JungleDisk… today I ran the monthly MS Updates for Aug on my Windows 7 Ultimate machine, and then reinstalled MySecureBackup and rebooted.
    After opening IE, I received a popup notification to enable a new add-on. The add-on is called “Virtual Storage Mount Notification” from EloS Corporation. This totally caught me off guard and started researching what this is all about. The details revealed that the .DLL file associated with it is ‘C:\Windows\SysWOW64\CbFsMntNtf3.dll’ (for 32bit IE), and ‘C:\Windows\System32\CbFsMntNtf3.dll’ (for 64bit IE) – ClassID {5FF49FE8-B332-4CB9-B102-FB6951629E55}, which has something to do with a Callback File System. A quick search online reveals that it is likely related to Jungle Disk Desktop.

    Does anyone know if this add-on is related to JD? If so, I’d like to know why JD did not notify us about the likelyhood of receiving this popup. If not, I just can’t figure out why was put here and requesting to be enabled.

35. Ola said,

    August 25, 2011 @ 7:15 am

    Wow, this is kind of amazing. I have the exact same issue as you guys. And this “forum” is as almost as quiet as an Apple forum in terms of comments from Rackspace/Jungle Disk. Come on guys. Do we have to download some earlier version of the msi?

36. sirshannon said,

    August 26, 2011 @ 10:11 am

    The fix for me was to download the current/new version of the MSI (the one that failed before) and install it. All my settings were kept, everything works fine.

    And yes, the lack of communication from Jungle Disk is disappointing (at best).

37. Bobleo said,

    September 1, 2011 @ 9:53 am

    I thought Jungledisk was fantastic when I started using them about two years ago. But their total lack of communication (a blog and twitter without an entry for over three months?) is very disappointing. I’m feeling very uncomfortable now letting them store my data. Are they disappearing? Did they?

38. Scott H. said,

    September 1, 2011 @ 8:27 pm

    I hate to say it, but since Dave Wright (founder) left JD, product development has slowed significantly. Scott Gibson did a reasonable job of staying in touch with users, but now that he’s in Austin @ Rackspace things sure seem to be getting worse. I can only hope that Allan Metts would let us know that he’s still alive and well.

    Coming from a happy JD user who hopes he’ll stay with JD in the long haul!

39. Scott H. said,

    September 1, 2011 @ 8:37 pm

    I just took a look at Scott Gibson’s twitter page. Seems that the JD team moved into new offices in Atlanta in August. I suppose that’s good news. At least I hope so!

40. Steve Fowler said,

    September 4, 2011 @ 2:35 pm

    TO BE CLEAR…
    I did like and appreciate Jungle Disk. I found it a worthy “cloud” based tool. That said, however, I intentionally and disappointingly let my account expire and will probably not return as a client because of a certain intractable design in your system.

    My company relocated, resulting in the loss of an important document containing the encryption password for our Jungle Disk account. After multiple attempts to decrypt the file from memory, I capitulated and chose to walk away from my account and some important irretrievable documents.

    I suggest your firm consider options to assist those who no longer have access to their encryption password. That failure reduced Jungle Disk’s value to me so significantly that it made no sense to pursue a future relationship. That, in a word, is DISAPPOINTING.

    I trust these thoughts hold value for Jungle Disk and your clients going forward.

    Best,

    Steve…

41. Scott H. said,

    September 7, 2011 @ 9:32 pm

    Steve Fowler

    While I understand your situation, I feel you shouldn’t blame JD because your firm did not take reasonable steps to protect the private encryption password. One of the advantages of JD is that they DO NOT retain private encryption keys. They warn users of this when setting up an encrypted bucket.

    JD does offer other options where users could recover their JD password, but this provides less security.

    Sorry about your loss, but I cannot agree with your rationale.

    I don’t know of another cloud provider who offers options to recovery private encryption keys. If they do, their security is flawed!

42. PDX Property Group said,

    September 9, 2011 @ 5:58 pm

    The USB version worked for me too.

43. Jonathan said,

    September 12, 2011 @ 1:34 pm

    I’ll throw my hat in the ring for also getting the “ended prematurely because of an error” message on a Vista box. In my case, it was for a user who attempted the upgrade on their own. Two months later, they ask me to restore something and I find that their backups have not been running because the program uninstalled itself! I have been a JD user since well before Rackspace took over and was much happier with the quality of the software then. Since they were acquired, I have had nothing but headaches.

44. Josh said,

    September 20, 2011 @ 8:56 am

    3.16 won’t properly download and its been nearly 4 months since it has worked. Can I get someone to help me???

45. Martin said,

    October 2, 2011 @ 9:54 am

    OK, now it’s October 2 and I am also suffering from this failure to install on a clean win7 x64 system using a freshly downloaded installer. Deleting the cbfs3.sys did not help for me either.

    I like the start of this blog post: “It’s been several weeks since our last Jungle Disk release, and we’re happy to announce that Version 3.16…”
    Yeah so how about not waiting 4 MONTHS (or more) with the next version after that when so many people clearly are having problems with this one?

    I am starting to lose faith in this product. I believe I have been very patient since I like the service as a whole, but several times I have noticed that Jungle Disk on various machines have simply uninstalled themselves without me knowing why, and what not.. often noticing it weeks later!

    It is kind of important for a backup application that it WORKS. Now the installer does NOT and therefor this system of mine is no longer being backed up as it should and as I am paying for…

    This forces me to start looking at competing products just to have SOME backup until JungleDisk is fixed. And the longer that takes and the better the competitors work, the less likely it is that I WILL go back.

    Come on JD! We loves ya! But ye have to at least work a little now and then!

46. Craig Atkins said,

    October 7, 2011 @ 12:42 pm

    The install failure has happened to me on around 20 machines so far – in fact, it’s been almost every computer we have this installed on.

    We’re resellers, so the customers have been getting the ‘upgrade’ notice – doing it, and then losing the software. Not good! (Especially for a backup program…)

    Really disappointed with the lack of comms from JD. I’m now going to start evaluating other products as this (JungleDisk) has really slipped in the past few months.

    Craig

47. Christian said,

    October 13, 2011 @ 12:42 pm

    Just wondering – there have been no udpates at Jungeldisk for over 5 months, not even a comment on the n. The rest of the world seems to be moving forward – with new features, new ways of working, better integration with mobile etc? (for exampls what dropbox and funambol are doing)? Considering I am paying a service fee I would have to see continued improvements in the product?

48. Joey said,

    October 18, 2011 @ 9:58 am

    When will we see any update? The mobile apps really need updating (haven’t been updated in over a year! Other services have caught up and/or passed the features available. Thinking of moving soon if product development doesn’t have any movement.

49. Josh C said,

    October 19, 2011 @ 10:47 am

    Just another user reporting the exact same issue, Had many things backing up using Jungle Disk and currently none of my machines are backing up and I cannot install the software – the posted fixes aren’t working and I am exploring other options clearly Jungle Disk has dropped the ball, to say the least.

50. Jeff D said,

    October 27, 2011 @ 3:30 am

    Steve Fowler – looks like there could be hope for you (although there shouldn’t be). Apparently JungleDisk encyrption is horribly flawed such that your files could probably be decrypted by brute force if you used a relatively simple password.

    JungleDisk where’s an official response to this issue? You can chose to ignore it here but it’s even front and center on wikipedia now!

    www.daemonology.net/blog/2011-06-03-insecurity-in-the-jungle.html

51. Richard said,

    November 15, 2011 @ 7:29 am

    Hi, apologies, I know this is not much use to those still experiencing problems but deleting the cbfs3.sys file worked a treat for me, however for info this was the ‘Workgroup’ utility installing to a clean, fully updated build of Server 2008 (i386 R1) with no previous Jungle Disk installation (if that helps).

    I also raised a ticket via the advised support channels, which seems to be the best way of getting a response.

    Richard.

52. Asbjørn said,

    November 25, 2011 @ 2:28 pm

    Yes, echoing other comments here – what is happening? It is not as if JungleDisk doesn’t need improvements, and the current lack of news make me worry that something is wrong. Also, paying for the amount of storage you use (and transfer fees) gets old quickly. I am currently evaluating KeepIT, and if I am satisfied, I shall be moving.
    Don’t get me wrong, JungleDisk has been great and has saved me from a total hard disk failure. But, as my collection of pictures grows, so does the bill – and that cannot go on forever…

53. Mike said,

    November 27, 2011 @ 11:06 am

    Just a note to say that deleting the cbfs3.sys file also worked for me (Windows 2008). But I am also very disappointed that no one from JungleDisk support seems to care enough to respond to these posts. Are you that busy with other issues?

54. The Sad Decline Of JungleDisk | bruceb consulting - news said,

    December 2, 2011 @ 5:13 am

    [...] been months of reports of problems being posted online with no response from the company. (See the comments to the May blog post, which continue through this [...]

55. kipsate said,

    December 13, 2011 @ 8:43 am

    I also wasn’t able to install 3.16. This second screwed-up version (after 3.15) is on the site for more than half a year now. That leaves only one conclusion. JD is no longer supporting its customers or its products. Time to move on, I will not take any chances with my back-ups. GOODBYE JungleDisk.

56. Alex said,

    January 13, 2012 @ 3:07 pm

    Shame on them …. didn’t expect this from rackspace …. they probably dropped JD so they can promote the pricing structure directly from rackspace.

57. Paul M said,

    January 24, 2012 @ 6:00 pm

    Well, I left JungleDisk – went to SugarSync – Paid the $$$ for 500GB ($33/month) and I have hundreds of gigs circulating between 5 computers and several laptops. And I don’t pay for upload fees or download fees!

    Before, I had this on JungleDisk and was paying insane rates …. Doesn’t help I was transferring a lot of data.

    Being able to access data on my iPhone and Android phones = even better.

    Move on people. JungleDisk is fading away. I regret being a customer for many years.

58. Scott H. said,

    January 29, 2012 @ 11:15 pm

    Paul M.

    Why did you stay on S3 when you could have been on Rackspace Cloud not paying ANY upload/download fees?

    Now you have Sugarsync, with questionable security, a sketchy past of releasing versions that caused unwanted results, no backup of your internal drives, and backup that’s, well, not a robust a Jungledisk.

    Enjoy!

59. Scott H. said,

    January 29, 2012 @ 11:17 pm

    Not sure why I have an “a” twice where I should have “as”. I bet you figured it out.

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