Jungle Disk Blog

After our release of 3.14, a few of our intrepid users pointed out some bugs that we really wanted to fix. So rather than activate automatic updates for 3.14, our developers put their noses back to the grindstone. Jungle Disk 3.15 is now available — there are only a few changes, but we felt them important enough to warrant another release. For a complete list of the changes, please review our release notes.

You can download the new version now in our Download Center — or wait for us to enable automatic updates. Once we do, Windows and Mac customers will get automatically notified of the new version.

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20 Comments

1. Rick said,

   March 22, 2011 @ 12:55 pm

   If anyone sees a doubling of scheduled jobs in this release, please post. Every scheduled job runs twice, sequentially, for us with Server, even a freshly-created test job. Working through it with support, but it would be nice to know that this isn’t unique, since I’d never seen the problem before.

2. Urda said,

   March 23, 2011 @ 6:35 pm

   So when can we expect the automatic updates to be enabled? I’m still showing “Up to Date!” on mine.

3. Mcihael Ratner said,

   March 31, 2011 @ 10:26 pm

   DO NOT DOWNLOAD THIS VERSION! its buggy. i’m a new customer and wasted two days with support until they told me to go back to version .14

   My x64 windows 2008 server just dragged while it was doing the initial scan (NOT BACKUP) of my drives. 13 hours and hovering around 51 gigs.

   Went back to .14 and the 250gigs was scanned in 3 minutes!

   Don’t know how this bad version was even released!

4. Dave said,

   April 3, 2011 @ 3:25 pm

   The incident reflects poorly on Rackspace.
   1. The blog (as of 3 April) describes a x.15 release *not* activated in automatic update. This practice seems contrary to good practice. If it’s a beta, then call it that. Customers understand betas may have bugs.
   2. Despite the blog, version x.15 is *not* available in the Download area. No mention that it’s been withdrawn.

5. Kit Sirota said,

   April 5, 2011 @ 1:21 pm

   Hi All,

   Is version x.15 officially removed from the download area?

   The direct link still works (https://downloads.jungledisk.com/jungledisk/JungleDiskWorkgroup64-3150.msi), but I need to confirm that x.15 is actually production ready.

   Thanks!

6. Rick said,

   April 5, 2011 @ 5:30 pm

   Yes. A lingering URL often happens when a build is pulled. Sometimes one is present before a build is even formally published. I wouldn’t use a given build in either of those cases.

   Support mentioned to me that 3.15 was pulled for an unspecified installation issue. My problem with it was mentioned in the first post. Support couldn’t resolve that, so I have to assume it’s a bug too. I’ve since moved back to 3.14 without incident and will revisit with the next release.

7. AndyS said,

   April 11, 2011 @ 6:24 pm

   I’ve just been offered the upgrade to 3.15 by JungleDisk software when it started up. I’ve politely declined its offer

8. Lorin said,

   April 11, 2011 @ 7:10 pm

   Link to release notes does NOT have list of changes/fixes in 3.15. Also, just got an automatic notification to upgrade to 3.15…

9. Dan K said,

   April 11, 2011 @ 7:23 pm

   Disappointing that we have to guess about what’s going on. I just got a pop-up message saying 3.15 ready to install. Maybe that’s cause I am running 3.12. Check the release notes – no reference to 3.15. Check the forum – no info. Check here – and see a few user comments, but nothing from Jungledisk …

10. Richard said,

    April 11, 2011 @ 8:39 pm

    Got the update prompt to install 3.15 (work group edition) so i did, but it failed and now my previous version has been deleted and I can’t re-install it manually either – keeps failing.

    User beware!

11. Jim S said,

    April 11, 2011 @ 9:10 pm

    I acted on a pop-up prompt and now my Jungle Disk is gone and I can’t download anything that will install. What the heck???

12. Wendy said,

    April 13, 2011 @ 1:01 pm

    I’m having Richard’s problem. Do we have a solution? When I try to install from the website it says another update already in progress.
    Help.

13. Richard said,

    April 14, 2011 @ 6:49 pm

    Update:

    I tried re-installing the 3.14 version today and it magically installed, no problems. Not sure what changed since a couple days ago though.

14. John said,

    April 16, 2011 @ 7:19 am

    What in the world is going on Jungle Disk?

    It has been almost a month since this sketchy update was first released. Your handling of this is astoundingly pathetic.

    Are you seriously going to clear this up? It would take maybe an hour of your time.

15. Nancy said,

    April 28, 2011 @ 9:37 pm

    I’ll reiterate what others have said or are thinking…What is going on at JungleDisk?

    Just tried to run a backup and the messages say there is no internet connection yet I’m right here adding to this blog. I’ve not be able to login to the forum or change the password for over a month. Consistently get the message “Oh no. Something went wrong.”

    I’m evaluating other options since two emails have also received no response.

    JungleDisk…you REALLY need to communicate with your users.

16. michelle said,

    April 29, 2011 @ 12:29 am

    YOUR ENTIRE WEBSITE AND ACCESS TO FOLDERS IS DOWN! THIS IS UNACCEPTABLE! IT IS NOT AMAZON AS IT IS UP AND RUNNING.

17. JPL said,

    April 29, 2011 @ 10:09 am

    I can confirm I have deduplicated backup jobs, but the second one usually just uploads a really small amount of data.

    I can also confirm that 3.15 fixed some SQL and disk I/O errors I had on some servers with 3.12, so in my case, that version is better.

18. AriGold said,

    April 29, 2011 @ 3:18 pm

    I understand about being short staffed, but when you have so amny people relying on the technologies you offer, and the recent upheaval in the sensationalistic press about Amazon being down a few days ago, it is a really good idea to have SOMEONE write SOMETHING about current problems in your twitter account.
    This is exactly why others can take the wind from your sails – a complete lack of communication.
    We don’t want just an apology, but we need to know – is it us on our LANs? Do you have DNS issues or do we? How do we flush old updater false positives to get the proper desktop download upgrades? All of these things are real and effect your client base. They need to be addressed in Twitter and in your forums.

    Do the right thing and communicate with your LOYAL client base.

19. msi said,

    May 13, 2011 @ 2:32 pm

    It’s nice to know that JungleDisk doesn’t just treat me like a bastard customer I’ve been with them for years and have a few servers backed up with them. Does anyone know any other valid options?

20. nancy said,

    May 20, 2011 @ 12:31 am

    msi….I’ve looked into Spideroak, iDrive, BackBlaze. Each has plus and minuses. Do a google of “online backup comparison” which should provide a website which has a long list of possibles. www.onlinebackupdeals.com/online-backup-comparison/. Don’t know when the list was formed but it’s a place to start.

    JD…are you ever going to speak to your customer base again?

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