How many salespeople do you know that would go to immense lengths to get an in-person meeting with a prospect or customer? I know quite a few. In fact, I’m sitting next to some right now.
Now tell me, who in your company actually gets to see customers face-to-face on a regular basis? Yes, you guessed it, field service techs.
Just because they fix things, doesn’t mean they can’t sell things — especially when they are incentivized the right way. In fact, being so knowledgeable about the products they are servicing means they should be able to sell them in a very intelligent… Continue Reading →

This past Tuesday was ServiceMax’s most recent installment of FieldConnect in San Diego, and we had an unexpected visitor — Paul Allen’s yacht! (Sorry, it was too dark for photos). He tried to come to dinner, but we had to tell him: field service pros only… Kidding!
Even without Paul we had a fantastic group of folks join us at Island Prime from companies like Xerox, Skytron, Elekta, Brainlab and more. It was a great event on the beautiful San Diego bay and conversation ranged from the importance of service powering sales to carne asada fries, a regional San Diego delic… Continue Reading →

This time of year, you hear about people making personal resolutions to lose weight, quite smoking or get a new job. But what about your field service organization? Shouldn’t you make some resolutions for it too?
If you haven’t yet, then we’re here to help. Here are three New Year’s resolutions that will take your field service operation to the next level in 2012.
1. Get into the cloud!
Many of you may have already taken this step to field service enlightenment, but if you haven’t. NOW. IS. THE. TIME. I’m not going to harp on the incredible benefits of cloud… Continue Reading →

It’s almost time for our next FieldConnect, this time in sunny San Diego! If you’re not familiar, FieldConnect events are regional get-togethers for field service pros to network, share ideas and have a great meal.
We have now had three amazing events in Boston, Dallas and New York, and San Diego is already shaping up to be a great one.
If you live in the greater San Diego/Orange County area or will be attending the Field Service Medical conference, be sure to RSVP soon!
Details? Here you go!
FieldConnect San Diego
Tuesday, January 24 at 6:30pm
Island Prime
880 Harbor Island Drive
Sa… Continue Reading →

You wake up every morning, have coffee, get in your car and go to work. And so does the iPad — though, hopefully minus the coffee. Everyone knows about how they can watch Sunday Night Football, read books and slice virtual fruit on their iPad, but what happens when it rolls up its sleeves and gets to work?
Tom Kaneshige from CIO Magazine has a great blog about Apple and the iPad in the enterprise. Suffice it to say, he has plenty to write about. He recently listed 15 ways the iPad goes to work, with #11, field service, as our personal favorite. Others include aviation, military and even spiritual… Continue Reading →

You know those benefits meetings where HR talks about a bunch of confusing numbers and plans and acronyms that 99.9% of us don’t completely understand? We had one of those this week at ServiceMax, but this time it was different. Every U.S. employee was offered a free healthcare plan. That’s right, $0 deducted from our paychecks, no matter how big or small our families are. Unheard of, and not an easy feat. Equally as impressive was how much time and effort Dave, our CEO, put in to make it work.
I’m not writing this to brag about our great benefits plan, but sitting in that meeting… Continue Reading →

Today we are thrilled to announce that ServiceMax was chosen as one of the 101 Best and Brightest Companies to Work For by the National Association for Business Resources!
For those of us that work here, we can’t say we were too surprised, and we’re honored to be recognized as an amazing place to work. As we continue to hire across the entire company, we’re excited to grow our team and continue to expand our culture around the world.
ServiceMax is currently hiring in the U.S., India and Europe for roles in sales, engineering, support, professional services and more. If you wan… Continue Reading →

Many of our customers originally came to us with “internal build” on their list of options for a future roll-out of field service technology. What’s attractive about this option? It’s kind of like buying a house where you know you’ll be able to build each and every room exactly how you want it. The kitchen, the walk-in closet, the media room — all just how you pictured them.
But, for anyone who has ever done home improvement construction, what seems so clear prior to development, becomes far more complex, time-intensive and expensive than originally th… Continue Reading →

It was a whirlwhind of a day in New York yesterday. Not only were the president and Justin Bieber in town, but the yearly Rockefeller Center tree lighting happened, and ServiceMax held our first New York based FieldConnect event.
It was another great success, we’re really rolling now! This time we gathered at The Park in the Meatpacking District and after a short talk by Jack Mori of Mindray, a ServiceMax customer, we all chowed down on some great food and drinks.
Next up is Atlanta — we’re taking FieldConnect to the South! Stay tuned for more details.

Nick Wingfield of the New York Times says that Apple is warming up to the business and enterprise market, but isn’t it the other way around?
Steve Jobs never really saw a benefit in developing for the enterprise market. The success of his products were the result of identifying what end-users really wanted before they even knew it, and developing for the enterprise often requires integrating inputs and suggestions from the potential end users which ends up defining the product roadmap.
What has happened in the past few years is that companies can no longer avoid supporting Apple produc… Continue Reading →