IVR SOLUTIONS FOR BUSINESSFor businesses that demand high-performance, versatile, and scalable Interactive Voice Response, Plum Voice offers a combination of our own VoiceXML technology and complete professional services. We deliver telephony automation solutions that enable companies to exceed their goals and streamline their processes. |
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IVR Hosting
Telco provisioning, 7x24 operations, port capacity, fault tolerance, disaster recovery: leave these details to us, while you focus on your customers and your business.
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IVR Systems
Reliable, scalable, and pre-configured to meet custom specifications, Plum IVR Servers include all necessary software and hardware for swift deployment of IVR applications.
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Professional Services
The Plum Professional Services team designs, builds, deploys, and manages IVR systems and applications for businesses of all sizes and industries, from all around the world.
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Plum Survey
With Plum Survey, you can design your survey online and instantly deliver it over the web and the phone. Automate calls and analyze responses, all with one simple tool.
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LATEST NEWS
Floodlight Integrates with Social/Business Networking Media
Floodlight was recently featured in a WebWire article that mentions the improvement of the survey tool by integrating with Facebook and Twitter. Through this improvement, Floodlight is now able to distribute surveys via phone, web, mobile device, or social and business networking media.
For more information on this article, please see here. Read More
Plum Survey 1.6 release now into production
The 1.6 release of Plum Survey is now in production. The new features that have been added to this release are:
1) Transcription of recordings for the "comments" type question: With this feature, you would be able to have recordings for "comments" questions transcribed so you would be able to view them in text form when viewing survey responses.
2) Sharing survey responses: With this feature, you have the option of sharing survey responses and report data with other survey accounts for them to view.
If you are interested in these features, please contact your sales representative to have these features enabled for you. Read More
VXML DEVELOPMENT
<metadata> « tag of the day
The <metadata> element is a container in which information about the document can be placed.
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Android Market Security
After writing several blog posts about Google lately for allowing criminals to advertise on their website, scraping competitor’s databases and violating the company’s own rules about advertising, I thought I’d take a break from Google for a while.
Then I read that Google is beefing up security for Android to prevent malware from getting … Read More
Visual Browsing & Search
Interactive voice response (IVR) systems act kind of like an Internet browser for voice—they connect callers to information in organizations’ databases.
However, IVR systems only operate through audio. They don’t provide a visual for interactions with callers, yet. That’s not a knock on IVR systems—they don’t provide touch, taste or smell either, and no … Read More