Shipping
Free Shipping for orders over $100
We currently offer free shipping to the continental US (not including Alaska and Hawaii or US Territories) for orders of $100 or more. Certain overweight and oversize items are excluded. This is noted in the product descriptions of these items. Premium shipping options are discounted for orders over $100. The more you buy, the more you save! Use our Shipping Quote to see the shipping price for the items in your shopping cart.
Orders are shipped the same day we receive them
Our website uses a real-time inventory management system. We only sell products that we have in stock in our warehouse, ready for immediate shipment. Domestic orders received before 2:00PM Pacific Time, Monday through Friday (except holidays) are almost always shipped the same day. APO/FPO Orders are only shipped USPS and may be delayed by one business day.
Shipping Quote
We use United Parcel Service (UPS) and US Postal Service (USPS) for all of our shipping. During checkout you can see all available shipping options for your order and location. You can get an instant shipping quote by clicking on the "Click for Shipping Quote" link on any product page. Once you input your zip/postal code (or country for orders outside the US and Canada), you'll receive an instant quote for all available shipping options to your shipping location.
Our basic economy shipping uses the least expensive shipping option. This may be a service offered by UPS or the US Postal Service, depending on the package size, weight and shipping destination. The delivery time for this service is not guaranteed, but we provide an estimated delivery time with our shipping quote, based on information we receive from our shipping vendors.
For orders shipped to the Continental US, we offer UPS Ground service with guaranteed delivery time for a small additional fee, as well as faster premium shipping services. For all shipment options, you'll see an estimated delivery date. We try our best to get your order to you in the estimated time. UPS meets their delivery estimates on approximately 97% of our shipments, and guarantees delivery on or before this estimated date except during the holiday season.
We cannot ship CO2 cartridges (including inflators that come with cartridges) or any volatile materials, such as certain lubricants, via air.
International Shipping
For international shipments, USPS International Airmail Parcel Post is often the most cost-effective service. It usually takes less than two weeks for most shipments to reach locations such as Australia, New Zealand and Europe. We also offer UPS Worldwide Express, which is typically faster than USPS, provides tracking information, and includes the customs brokerage fee in the shipping cost. You may also be required to pay import duty, local taxes, and brokerage fees (if applicable). These will be collected at the time of delivery. Please check with your local authorities to determine the amount before ordering. We attach an invoice to the outside of the box with a detailed description of the products to reduce customs delays, but occasionally orders are still delayed in customs for up to several weeks.