Shipping Info

Special Offer: Free Economy Shipping on orders of $60 or more!

Act fast - this is a special offer and can end anytime. No coupon is necessary to receive discounted shipping - it will be offered to you automatically on the shopping cart page as long as your merchandise total is at least $60. To qualify for free shipping your merchandise must total $60 - shipping and taxes do not count toward the $60. You'll see the free economy shipping option on the shopping cart page along with a guaranteed delivery date for that option. Free shipping is good on Economy shipping only. This free shipping offer can end or change at any time and is not valid for prior purchases made before the offer was available. Free shipping offer is valid for orders within the 50 US States and APO/FPO.

• What does guaranteed delivery mean?
• What shipping methods do you offer?
• Do you ship to Military APO and FPO addresses?
• Do you ship internationally?
• How long before my package is shipped?
• How long will it take for my package to arrive?
• How do I track my package?
• What if my package is lost, damaged, or is delivered late?
• Shipping rate table (USA)

What does guaranteed delivery mean?

Guaranteed Delivery means that your domestic order will arrive by the delivery date indicated during checkout or your shipping is FREE (US only). If your domestic order does not arrive by the guaranteed date, e-mail us at support@thepartyworks.com or call 1-800-733-6883 to receive a full refund of your shipping charges. Note that we cannot provide refunds for situations beyond our including but not limited to: inclement weather and natural or man-made disasters. Also note: the guarantee refers to the delivery date, not the time of day.

What shipping methods do you offer?

ThePartyWorks.com ships primarily via UPS and in certain cases via the US Postal Service. We'll determine the best method based on what you order, your location and your guaranteed delivery date.

Do you ship to Military APO and FPO addresses?

Yes, we do!

Do you ship internationally?

ThePartyWorks.com has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option on the shopping cart page. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or at 1-786-314-7144.

International shipping costs may vary considerably based on four factors:

• Order size & weight
• Destination country
• Shipping preference
• Duties and taxes collected by your government

How long before my package is shipped?

Orders received by 2:30pm EST will ship the same business day. Orders received after 2:30pm EST will ship the following business day. Business days are Monday through Friday, excluding common US holidays.

How long will it take for my package to arrive?

It varies based on the shipping method you select when you order. The best way to determine the exact shipping time for your order is to add the items you want to your cart and then click to view your shopping cart. On the shopping cart page you'll be able to see the guaranteed delivery date for each shipping method. We offer 4 shipping methods: Economy, Standard, Express and Premium. When you order, you will be provided with a guaranteed delivery date that is calculated based on the exact time of your order. Remember that orders placed before 2:30pm EST ship same day while orders placed after 2:30pm EST will ship the next business day. As a general rule of thumb, you can expect these timeframes:

Economy: 6-8 business days
Standard: 3-6 business days
Express: 2-3 business days
Premium: 1 business day

How do I track my package?

An email is sent to you the day your order ships with all shipping and tracking information. If you don't receive it, please email us at support@thepartyworks.com and we'll resend it to you. Note that when you first receive the email and click the tracking link you may not see any info because it can take several hours before UPS and USPS update their systems. Don't worry if you see a message like that - just check back several hours later and you'll see the package location.

What if my package is lost, damaged, or is delivered late?

Contact us at support@thepartyworks.com or call us toll-free at 1-800-733-6883 to let us know the details and we'll work to resolve the problem.

Shipping rate table (USA)

To keep things simple, we calculate shipping cost based on the total weight of the items in your order. For the 50 United States and APO/FPO, the rates are as follows: