• Department of Health to cut IT costs by 40 per cent
• SDITS12 goes Back2ITSM
• Hornbill to end the SaaS debate with latest release?
• Blockbuster ITSM announcements are like future-defining buses
• Salesforce.com promises IT support, without an IT department

The Department of Health (DoH) is predicting a 40 per cent IT operational costs saving by awarding a five-year outsourcing contract to Atos. The contract, worth £74 million, will see Atos deliver integrated IT desktop and sup...

This year’s Service Desk & IT Support Show (SDITS) features a huge education programme, with visitors given free insight from the top ITSM practitioners and experts.  This year, the event will also allow visitors to deci...

Hosted, on-premise or SaaS; it is a decision that procurement professionals know will have long-term implications when deciding to replace their service desk, yet Hornbill has posed a different question – why choose at al...

Two very significant software companies have announced their ITSM software plans, and James West says this could be a watershed moment which defines an industry on the brink of changing forever. Everyone I have spoken to has sa...

Businesses can now build an effective, multi-channel, mobile support operation, including social networking, over a single weekend without any IT staff. That’s the bold pledge of Salesforce.com, which has promised to transfor...

The growing strategic value of the mid-market ITSM software market has been underlined after enterprise software giant BMC declared its intention to acquire Numara Software. In its announcement of the buyout, BMC has clearly a...

 

 

 

 

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