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ITIL – impractical, unhelpful and doomed?
Thanks ITIL, time to say goodbye
Goodbye service desk, hello to the collaborative IT support future?
Why ITIL is still the heartbeat of IT services
ITIL compliant software – the ultimate oxymoron?
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Department of Health to cut IT costs by 40 per cent
SDITS12 goes Back2ITSM
Hornbill to end the SaaS debate with latest release?
Blockbuster ITSM announcements are like future-defining buses
Salesforce.com promises IT support, without an IT department
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"As a result of this acquisition, Its so predictable that Numara products will become more and more expensiv..." - Bharathi Priya
"This would actually work in the corporate world. It may start of small but it would grow for sure. The co..." - Miguel
"Truly stunned by some of the comments here! As others have posted, this already happens, the only sligh..." - Noel Andrews
"I think the key to customers happily using the Service Desk is in our relationship with them - not using ja..." - Julie Thompson
"If peer support is so attractive for people (as it seems to be) then surely the answer is to make the servi..." - Graham Ridgway

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Department of Health to cut IT costs by 40 per cent

The Department of Health (DoH) is predicting a 40 per cent IT operational costs saving by awarding a five-year outsourcing contract to Atos. The contract, worth £74 million, will see Atos deliver integrated IT desktop and sup...

SDITS12 goes Back2ITSM

This year’s Service Desk & IT Support Show (SDITS) features a huge education programme, with visitors given free insight from the top ITSM practitioners and experts. This year, the event will also allow visitors to deci...

Hornbill to end the SaaS debate with latest release?

Hosted, on-premise or SaaS; it is a decision that procurement professionals know will have long-term implications when deciding to replace their service desk, yet Hornbill has posed a different question – why choose at al...

Blockbuster ITSM announcements are like future-defining buses

Two very significant software companies have announced their ITSM software plans, and James West says this could be a watershed moment which defines an industry on the brink of changing forever. Everyone I have spoken to has sa...

Salesforce.com promises IT support, without an IT department

Businesses can now build an effective, multi-channel, mobile support operation, including social networking, over a single weekend without any IT staff. That’s the bold pledge of Salesforce.com, which has promised to transfor...

Mid-market becomes key battleground as BMC acquires Numara

The growing strategic value of the mid-market ITSM software market has been underlined after enterprise software giant BMC declared its intention to acquire Numara Software. In its announcement of the buyout, BMC has clearly a...

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SDITS12 goes Back2ITSM

Department of Health to cut IT costs by 40 per cent

LANDesk announces 2012 open-days

Department of Health to cut IT costs by 40 per cent

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Department of Health to cut IT costs by 40 per cent

SDITS12 goes Back2ITSM

Hornbill to end the SaaS debate with latest release?

Blockbuster ITSM announcements are like future-defining buses

Salesforce.com promises IT support, without an IT department

Mid-market becomes key battleground as BMC acquires Numara