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POSGuys.com Technical Support
POSGuys.com wants to make sure your point of sale hardware integrates well into your business and provides you with years of excellent service. As such, we offer phone and virtual support as well as on-site installation and repair. From barcode scanner configuration to wireless receipt printer installation, our tech support team has you covered.
Contact Us:
Hours: M-F 7:30am - 4:00pm PST
Phone:1-800-903-6571
E-Mail:support@posguys.com |
Live Chat
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POSGuys.com
offers live chat to our customers to get your tech questions answered
quickly. Click the link below to chat with a POSGuys Tech Support
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Tech Support Chat Status:
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PHONE & EMAIL SUPPORT
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POSGuys.com
is reinventing the way you think about phone support! Service, value
and protection come with every POS product. Get immediate response
with little or no wait times with
POSGuys.com’s Free Phone & E-mail Support:
We offer solutions for:
- Configuration Questions
- Usability Questions
- Compatibility Issues
- Product Defects
- Product Drivers & Manuals
- Software Updates
- Manufacturer Contact
- Contact Us @ 1-800-903-6571 or support@posguys.com
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VIRTUAL SUPPORT
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With
high-speed Internet, our Free Virtual On Site
Support gets you back to business in a snap! Our Help Desk
team utilizes secure remote login software to establish a remote
connection directly to your PC. It's as if a help desk specialist
were sitting right at your desk!
Virtual Support Executable
With Virtual On Site Support, POSGuys.com
can:
- Diagnose Your Problem
- Resolve Configuration Issues
- Resolve Compatibility Issues
- Answer Usability Questions
- Contact Us @ 1-800-903-6571 or support@posguys.com
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ON-SITE INSTALLATION
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With our nationwide On Site Installation Services,
hit the ground running with your new POSGuys.com Complete Retail or
Restaurant System. We can have you up and running out-of-the box!
Purchase an installation option when you place your order, and our
Customer Care team will call to schedule your installation at your
convenience.
- See product descriptions for options and pricing or contact our expert
POS support team M-F 7:30 a.m.–4:00 p.m. PST.
- Contact Us @ 1-800-903-6571 or support@posguys.com
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ON-SITE REPAIR
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Experience the ultimate in service and peace of mind for your POSGuys.com
Complete Retail or Restaurant System with nationwide On Site
POS Repair Services from POSGuys.com! When you’ve got
a hardware failure, we’ve got you covered with:
- 10:00 a.m. Overnight Spare Replacement with On Site Service
- Hourly Per-incident On Site Support
- Contact Us @ 1-800-903-6571 or support@posguys.com
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POSGuys.com TECHNICAL SUPPORT TERMS & CONDITIONS
- Help Desk Services only support products purchased through
POSGuys.com
- If we are unable to resolve an issue, we will provide the customer
with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related
products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers,
it is not always possible to resolve all issues. We reserve the
right to refuse support to those determined to be abusive, uncooperative,
or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual
product description for details. In all cases, POSGuys.com Help Desk
support does not imply any additional product warranty. All warranty
& faulty product related issues beyond the standard DOA period will
be
directly handled by the product manufacturer. POSGuys.com is not responsible
for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery
practices.
On Site POS Installation Terms & Conditions:
- On Site POS Installation is limited to POSGuys.com Complete Retail
& Restaurant Systems.
- On Site POS Installation requires purchase of an On Site Installation
Service option at the time of system purchase.
- On Site POS Installation does not include training.
- On Site Installation may not be available in all areas. Please contact
a POSGuys.com Sales Representative to find out if your area is covered.
Phone Support Levels
- Lifetime support covers eligible products for their lifespan, including setup and basic troubleshooting
- Limited support only covers basic installation
- Software support may have phone coverage for a set number of days, to help with initial setup and training. Additional support may be purchased in yearly contracts.
Amigo Support Terms & Conditions:
Standard Technical Support provides coverage for the following issues:
- Installation of the system, limited to the hardware & software included within the purchased system
- Hardware/software issues related to manufacturer defects
- Software related issues not covered within provided manuals
Standard One Year Technical Support does not provide coverage for the following issues:
- Hardware/software issues resulting from physically damaged equipment, or any outside influence
- Hardware/software issues resulting from viruses, 3rd party software, and changes to the original manufacturers specifications, including lost passwords & deleted files.
- Software training
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