Gartner Blog Network

Don't Let Legalese Spoil Your Social Media Policy

by Carol Rozwell | January 31st, 2012 | 4 comments

Well it happened again. I reviewed another social media policy written by people with good intentions who were intent on reducing risk. The problem is that the policy was quite clear on what the company's employees should not do - but left some unanswered questions about what they should do....

Categories: leadership, Organizational liquidity, Social media, Social media, Change management, Social networks, Change management, Social networks

I don’t feel so silly now – iPad to the rescue

by Mark P. McDonald | February 10th, 2012 | no comments

Whenever I am moving through an airport I have to take three bins to get through the metal detector. I need a bin for my shoes, toiletries, etc., one for my personal computer and one for my iPad. More often than not I get a funny look from the others...

Categories: iPad, Technology, Technology, personal musing, Personal Observation, Personal Observation

Ten Ways to Avoid SaaS Delivery Problems

by Robert Desisto | February 10th, 2012 | no comments

Just published research on the Ten Ways to Avoid SaaS Delivery Problems and Protect Your Organization from making mistakes that can diminish the business value of SaaS investments. Key findings revealed in the research are: 1) 90% of SaaS business application managers do not model five-year total cost of ownership...

Categories: SaaS;Cloud Computing, Cloud, SaaS

Word of the week INVEST

by Nathan Wilson | February 10th, 2012 | one comment

The word this week is INVEST. Attributed to Bill Wake, INVEST is a mnemonic that describes a good user story. One of the challenges when transitioning to agile is getting everybody to think in user stories instead of use cases. INVEST can be used as a reminder of what a...

Categories: Uncategorized

Prediction Provides Questions; Not Answers

by Rob Addy | February 6th, 2012 | one comment

December 2012 marks the end of a time period in the Mesoamerican Long Count calendar. Some believe this is because the world will end. Unix time ends on Tuesday, 19th January 2038. So assuming we are all still here next February, should we believe that the world will end in...

Categories: TRKFAM, Support Value Chain, Software Support, Hardware Maintenance, Support, Gartner Product Support Maturity Scale, Predictive, Processes and Methodologies, Support Technologies, Support Processes, Technologies Underpinning Support, Support Strategy

OK, XML Schema Does Earn its Keep in HL7

by Wes Rishel | December 31st, 2011 | 2 comments

In Does XML Schema Earn its Keep? I argued that XML schema was of little use in validating HL7 messages and document, and an obstacle to adopting other, more concise syntaxes. In his comments on my post and subsequent emails Graham Grieve made an excellent case for looking at the...

Categories: XML Schema, JSON, HIE, Health Information Exchange, Health Internet, Healthcare Providers, Vertical Industries, HL7, Interoperability

Gartner Cool Vendors Nominations are All In

by Daryl Plummer | February 9th, 2012 | one comment

The Gartner Cool Vendors process happens at the beginning of each year and terminates in the April timeframe with the publication of our annual list of relatively un-known but interesting IT vendors. In early January, we launched the internal nominations process for identifying Cool Vendors candidates. After a month of...

Categories: Cool Vendors, Broker, Applications, Business Process Management, Billing, Trends, Business, Cloud, Cloud

Gartner BPM Summit in Baltimore: The Early Bird Gets the Worm

by Jim Sinur | February 9th, 2012 | one comment

You can get the early bird special of $300.00 off, if you act now. Budgets are fresh and you need process innovation for revenue generation and cost optimization. Don’t Think about it too long. Check it out ! www.gartner.com/technology/summits/na/business-process/ This opportunity ends on March 2nd, so don’t get caught posing...

Categories: Challenges, Technology, Success, Innovation, Visibility, symposium, Social, Social, Windows 7, Virtualization, Strategic Planning, IT Governance, ERP, EA, Cloud, Applications, business, Simulation, Optimization, Simulation, Optimization, Green, Green, BPM, Business Process Improvement, Business Rules, Business Process Improvement, Process Improvement, Process Management, Microsoft Word, Decision Management, Business Rules, BPM

Google Drive: Google May Be Getting Into the File Sync Business

by Guy Creese | February 9th, 2012 | no comments

Rumors are floating around that Google may start offering a file synchronization service (Google Drive) within the next several weeks. For articles, see: Sebastian Anthony, "Google Drive: Dropbox killer or mediocre also-ran?", Extreme Tech, February 9, 2012. Matt Warman, "Google Drive cloud storage coming 'soon'," The Telegraph, February 9, 2012....

Categories: Dropbox, Google Drive, cloud, Cloud, Google, Google

Italy and its Digital Agenda: New Government, Old Risks

by Andrea Di Maio | February 9th, 2012 | 6 comments

The Italian government, after dealing with the financial emergency and market pressures by introducing new austerity measures, has shifted gear, looking into initiatives that can help reignite a much needed economic growth. In this context, it announced a new digital agenda (see here and here, both in Italian) and a...

Categories: smart government, digital society, smart city, Europe and IT, Italy, open government data, e-government

Collaborative Options for Program Management Lite?

by Craig Roth | February 8th, 2012 | 3 comments

I’ve had a handful of clients ask me about the same use case: we need something to maintain a high level view of how a whole slew of projects are doing. There’s no standard project management software or approach being used, so this just has to be superimposed on the...

Categories: Collaboration, Strategic Planning