January 2nd, 2011
Microsoft Support Sucks – Conclusion (?)
(by Peter)Here’s what’s been going on:
thekohome.com/2010/11/20/microsoft-support-sucks
thekohome.com/2010/11/21/microsoft-support-sucks-part-2
thekohome.com/2010/12/02/microsoft-support-sucks-part-3
So after this entire back-and-forth and amazing displays of incompetence from Xbox Support, I go ahead and send out my hard drive on December 3rd with delivery confirmation.
December 6th, I check my delivery confirmation and it shows the facility has received my hard drive. I wait a few days and call support to check on the status of my repair on December 8th.
The support representative tells me a replacement drive has been shipped out and I should expect to receive it within 3-5 days. She doesn’t give me the tracking number because she says it wasn’t working at the time.
5 business days pass and no hard drive. I call Xbox support again and the representative tells me that I was misinformed (holy shit, really? This never happened before!) and that my hard drive wasn’t received until December 9th and they just shipped out a replacement on December 13th. So he told me to wait another 3-5 days.
I receive my replacement drive on December 18th and plug it in to my console hoping this entire ordeal was finally over. I would not get so lucky. I boot up my console with the new hard drive and I STILL get the E68 errors. FUCK! Looks like there’s something wrong with the hard drive controller in the console itself or something. And if they just had me send my console in like the original Xbox support rep I talked to on Nov. 6th wanted me to, this would have been over a LONG time ago.
I’m pissed. I’m super sick of the incompetencies at Xbox support too so I request a repair through the Xbox support website. I send in my console on Dec. 20th, guess I won’t have it working before Christmas even though I bought it the first week of November.
I follow the repair status on their website and receive my replacement console on December 31st. I plug in my replacement hard drive and it’s still working. Double good. I check my licenses by downloading a DLC game I’ve purchased before and looks like my licenses weren’t transferred over to my new console. I read over the insert that came with my replacement console and it plainly says that my licenses should have been transferred to this new console. I can’t initiate the license transfer online since I’ve already used it recently when I bought the new Xbox with Kinect console, the console that broke the very first day.
I HAVE TO CALL XBOX SUPPORT AGAIN. I first speak with a representative that has me explain why I need a manual license transfer initiated from them. He tells me he’ll need to send me to a higher tier support rep and puts me on hold for a good amount of time. The next support rep doesn’t seem to understand english very well so I repeated what I needed done several times before she understood that I needed a license transfer to register all my DLC to my refurbished replacement console.
She tells me they’ve initiated it and they’ll call me back in 2-3 days. I ask her why it takes so long when all they needed to do was reset my eligibility date on license transfers. She tells me this is the process (reoccurring theme?) and they’ll call me between 10am-2pm. So here I am, 2 days after I received my replacement and still being screwed over till the very end.
I will update with the results. If they ever call me…
UPDATE: After 3 days, I receive an email notifying me that my licenses have transfered and I was able to restore everything once again after re-downloading for 3 days straight. The representative also called me… TWO WEEKS later. Yep, so I got a phone call on January 18 and another 19th and she left a message telling me my licenses transferred and that I’m good to go on re-downloading my DLC. Thanks for nothing.
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About Me
A couple of kids taking on the world.
Married in May of 2008 and kickin' it old school. Come along for our ride through life.