Contact Directory

PETSMART.COM DIRECTORY

  • Affiliate Program
  • Customer Care
  • FAQs
  • Online Orders
  • Returns & Warranties
  • Shipping

STORE DIRECTORY

  • Banfield, The Pet Hospital®
  • Customer Service
  • Doggie Day Camp
  • Grooming
  • Training
  • PetsHotel
  • PetSmart Adoption Center
  • Pet Food
  • Dog Collars
  • Fish
  • Dog Treats

CORPORATE DIRECTORY

  • PetSmart Canada
  • PetSmart Charities
  • Employment
  • PetSmart Newsroom

ABOUT PETSMART

Contact PetSmart.com

Contact PetSmart Stores

Contact PetSmart Corporate

PetSmart knows you want the answers to the questions you have about our stores, products and services quickly and easily so you can spend more time scratching your pet on the head and less time scratching your own. Contact us using the three tabs above, or the directory at left.

PetSmart.com Shopping

For assistance with your online order, please see the links below or contact our Customer Care Department online or by phone at 888-839-9638.

  • Open and manage your online account
  • Emails about your order
  • Order status
  • Understanding the status of your order
  • Delivery of your items
  • Shipping Methods and Costs
  • Cancellations
  • How to add/remove items from your shopping cart
  • How to create your product wish list
  • Buy gift cards and e-Gift Certificates online
  • Volume Sales

Safety and Privacy

  • Secure shopping guarantee
  • Terms and conditions
  • Privacy policy
  • Legal notices

Payment Options

  • Ways to Pay
  • Sales tax
  • Discounts and codes
  • Bill Me Later
  • Bill Me Later Terms and Conditions
  • PayPal

Returns and Refunds

  • Our no-hassle return policy
  • Damaged or defective items
  • Returning an item

Affiliate Program

  • Join our affiliate program and earn commission

Social Community

  • Follow us on Twitter
  • Join us on Facebook

Top 5 Questions

Use the links below to access the e-mail wizard.

  • I have a question about an item.
  • I want to know about the status of an order I have placed.
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